We stayed 2 mid-week nights. Check-in was fast and efficient. Ample parking in front and back (use the back door once checked in - close to the elevators). Room was spacious, modern and clean. Bed was wonderful. Very quiet and good sleep! Clearly a business-oriented hotel. We did not use the restaurant, bar, pool or exercise room.
The bad news is the concierge lounge for breakfast - what a disaster both days. The one attendant on the first day could not possibly keep up with the crowd. She was doing her very best and working so hard - we felt sorry for her. She kept calling "downstairs" asking for help and it never came. The bacon/sausage was empty the entire time we were there. Cereal was spilled on the floor. The sterno light under the oatmeal went out. Piles and piles of used dishes needed bussing - how can one person do all of this?
The second morning was no better. Only one attendant - no additional help. This time, the eggs were gone with just brown residue in the bottom of the chaffing dish. I buttered my English muffin with the end of a fork, because they ran out of knives. But the worst part was they ran out of COFFEE! How can this happen? Coffee? The lone worker was doing her best, but could not be expected to keep up with this mess. Marriott prides itself on pampering elite status members of their Marriott Rewards program, and this is no way to show them "Marriott cares". Please send help up there!
We have stayed at enough Marriott properties and use the concierge lounges many, many times. This was absolutely the worst. The potential is there - they just need to add another employee or two. Or close it down and give everyone a voucher to use the main restaurant downstairs, and avoid such a chaotic and fixable situation upstairs.
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- Also Known As:
- Buffalo Marriott Niagara Hotel Amherst
- Marriott Hotel Amherst
- Marriott Amherst
- Amherst Marriott