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“Excellent Customer Service and Clean” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Buffalo - Amherst

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DoubleTree by Hilton Hotel Buffalo - Amherst
3.5 of 5 Hotel   |   10 Flint Road, Amherst, NY 14226 (Formerly Hotel Indigo Buffalo Amherst)   |  
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Ranked #6 of 18 Hotels in Amherst
Certificate of Excellence 2014
Alexandria, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent Customer Service and Clean”
5 of 5 stars Reviewed July 11, 2013

Checking in the day of a family wedding that began at 4pm. Traveling with two young kids, both of whom still nap. While rooms are generally not available until 3pm (thereby not giving us time to get ready and the kiddos to nap), the staff bent over backwards to enable to get into a room by noon. They called us early that morning (as they knew we were anxious about it) and kept us informed of the status of our room. Was very impressed with how kind and accommodating they were about our situation, especially given that didn't owe us any of this.

The hotel was very clean and the rooms were comfortable.

Cons:
1) For a hotel that prides itself on cleanliness, found it rather annoying that there were no trash cans anywhere by the entrances or in the main-level hallway. While trying to clean up the car from an 8hr road trip, we kept having to make long treks to the bathrooms just to throw items away. As evidenced by some of the trash we saw one morning curbside, we gathered other guests didn't have the patience or time to search for a trash can

2) Doors are either not thick enough or the handles/lock system is way too loud. We got woken up a few times by neighbors' doors opening and closing throughout the night.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review, July 12, 2013
Hello Amy S,

Thank you for taking the time to write a review and share your comments with everyone. I was so pleased to read that our DoubleTree team rose to the occasion and assisted in getting you and the family to the wedding on time.

Thanks for choosing our hotel. Hope to see you again soon.

Tom Molenda
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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528 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Any
English first
Belleville, Canada
1 review
3 of 5 stars Reviewed July 11, 2013

The hotel was nice but not great. The rooms were relatively small -- no room to spread out or sit. Some furnishings were a little worn, and it was not as clean as I would have expected (some visible dirt/crumbs under the desk). Staff were friendly and helpful, but breakfast service was a little slow on 2 of 3 days.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review, July 12, 2013
Hello Lee B,

Thank you for taking the time to submit your review. I was sorry to hear about some of the issues you had with our hotel. We do in fact have many different room types in the building and they are in fact varied in size. May I suggest the King Executive style on your next visit, very roomy, larger bathroom and plenty of space to stretch out. Our furniture style is referred to as "depression" and opinions differ on likes and dislikes of it. As far as the cleanliness goes, that is unacceptable and I will investigate the matter with housekeeping and the inspection teams.

I hope you have found my response usefull as we strive to satisfy each guest on every stay.

Thank you again for the feedback.

Sincerely,

Tom Molenda
General Manager
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Toronto, Canada
1 review
5 of 5 stars Reviewed July 10, 2013

Stayed here twice. Once on vacation and second time to park, fly out of buffalo and stay a night on our return. The staff was so friendly, the room was clean and our car was safe. We recently did many upgrades to our car and where worried about leaving it somewhere in Buffalo while we are away on vacation. The DoubleTree made all our worries go away.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review, July 12, 2013
Hi Emilie M,

Hello to our Friends up North. Thank you for the nice review. I was pleased to hear you enjoyed our Park and Fly package, we do a tremendous amount of those packages, it is truly a great deal. I am glad you enjoyed our hotel and our team of associates.

Hope to see you soon.

Safe Travels,

Tom Molenda
General Manager
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Rising Sun, IN, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 9, 2013

The hotel is located within 20 minutes of Niagara Falls and makes for the ideal location to bring the family including pets. Rooms are nicely decorated with wood floors and many other amenities. There is a resteraunt located on site, plenty of parking and is definately one of the better hotels I've stayed at in the area.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review, July 12, 2013
Hello Lyle E H,

Thanks for submitting your review and for sharing with the millions reading on this site. I appreciate all of the compliments you gave us and we are glad you were happy with our location and accommodations. We work very hard to ensure all of our guests have the experience you have had.

Hope to see you next time your in the Buffalo - Niagara Region.

Sincerely,

Tom Molenda
General Manager
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Fort Lauderdale
Top Contributor
93 reviews 93 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 8, 2013

My wife and I were in the Buffalo area primarily to see Niagara Falls. We chose the Amherst Doubletree due to it's proximity between/among the Falls, the Airport, and Downtown Buffalo. The location is ideal, as are the grounds of the hotel - Very modern look and feel with full amenities (wi-fi everywhere, free computers in the lobby, pool, fitness, meals, and a bar). The room is attractive, and whereas the bathrooms are a bit small (shower/no tub, one sink, limited space), they've made up for it with the excess space being used in the living area for a couch. The room was certainly adequate for a couple's needs - I could see it being a challenging room size for a full family. The service from everyone was excellent, resulting in a top rating. We were there for July 4th, and the hotel provided a sheet covering activities and fireworks in the area. Shuttle vans within a 5-mile radius were available. Restaurant recommendations were based upon the front-desk staff asking about our needs, not just a standard list. Generally I would have given the hotel a four-out-of-five, but the service made all the difference...This was a top experience!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2013

Stayed at the Doubletree in Buffalo again and it was even better than before! Hit it on a Tuesday when they offer a manager's reception from 5-6. It was terrific! Salad, fried chicken, sweet potato fries, wine and beer. That turned out to be our dinner, who could ask for anything more.

The desk staff were fantastic and all the cleaning staff always greeted you with a smile and a good morning (or evening).

The location is great for shopping, eating and getting around.

All in all a very nice hotel!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simcoe, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 8, 2013

This is a great location for a shopping getaway. Close to a mall and many other stores and restaurants. July 4th fireworks show was within walking distance at the university property. Cookies were very good too!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Buffalo - Amherst

Address: 10 Flint Road, Amherst, NY 14226 (Formerly Hotel Indigo Buffalo Amherst)
Phone Number:
Location: United States > New York > Amherst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Amherst
#5 Family Hotel in Amherst
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Buffalo - Amherst 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more   less 
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Also Known As:
Hotel Indigo Amherst
Amherst Hotel Indigo

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