Checking in the day of a family wedding that began at 4pm. Traveling with two young kids, both of whom still nap. While rooms are generally not available until 3pm (thereby not giving us time to get ready and the kiddos to nap), the staff bent over backwards to enable to get into a room by noon. They called us early that morning (as they knew we were anxious about it) and kept us informed of the status of our room. Was very impressed with how kind and accommodating they were about our situation, especially given that didn't owe us any of this.
The hotel was very clean and the rooms were comfortable.
1) For a hotel that prides itself on cleanliness, found it rather annoying that there were no trash cans anywhere by the entrances or in the main-level hallway. While trying to clean up the car from an 8hr road trip, we kept having to make long treks to the bathrooms just to throw items away. As evidenced by some of the trash we saw one morning curbside, we gathered other guests didn't have the patience or time to search for a trash can
2) Doors are either not thick enough or the handles/lock system is way too loud. We got woken up a few times by neighbors' doors opening and closing throughout the night.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more less
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- Also Known As:
- Hotel Indigo Amherst
- Amherst Hotel Indigo