The customer service at this hotel is not Hilton quality. I picked this hotel and booked two rooms here because of Doubletree cookies. I was disappointed at the attitude of the woman working at the front desk. I didn't get her name and I wish I had. She acted annoyed that we were requesting some cookies in the morning as we were checking out. I've stayed at Hilton Doubletree In Orlando and they've never been stingy about their cookies. While she did give us the cookies, her attitude was not friendly. I wouldn't stay here again. I gave the hotel three stars because housekeeping was very friendly and the people over at the coffee shop/convenience store were okay.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more less
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- Also Known As:
- Hotel Indigo Amherst
- Amherst Hotel Indigo