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“Quiet place to stay” 4 of 5 stars
Review of Candlewood Suites Hotel Buffalo / Amherst

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Candlewood Suites Hotel Buffalo / Amherst
2.0 of 5 Hotel   |   20 Flint Road, Amherst, NY 14226   |  
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Ranked #5 of 17 Hotels in Amherst
Gatineau
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
“Quiet place to stay”
4 of 5 stars Reviewed September 18, 2013

We were there for two night at the beginning of September for the Bills first game of the year. It was quiet and the room was clean. However, the maid mist some spots in the bath and there were some stains on the sheet. We had two beds so it was not a problem, we slept in the other one. The reception clerk was helpful and polite. Note that they do not have any swimming pool or hot tub. We would certainly go back if we have the opportunity.

Room Tip: 20 minutes from Downtown Buffalo and 30 minutes from the Bills Stadium,
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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108 reviews from our community

Traveler rating
    60
    33
    12
    3
    0
See reviews for
56
16
12
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
New York
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 1, 2013

Arrived early and the woman at the desk tried her hardest to accommodate us. We took a trip to Niagara Falls and were pleasantly surprised when we checked in that night. The room was very well appointed and clean. The beds were very comfortable and the room had a nice size kitchen. Again, the staff was super and I would definitely stay again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review, September 11, 2013
Thank you for taking time out of your day to review our hotel. Our hotel is not the typical hotel room. All of our rooms have a complete kitchen. Our staff strives to make your stay as comfortable as possible. Thank you for noticing their efforts.
If you ever find yourself in the Buffalo area please stay with us again.
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southern US
Top Contributor
91 reviews 91 reviews
26 hotel reviews
Reviews in 45 cities Reviews in 45 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 28, 2013

This is NOT the hotel for a romantic getaway, but if you want a large, comfortable room with a full kitchen and comfortable beds, give it a try. It is especially well-suited for longer stays. I have never been to a hotel that has free washers and dryers for guests! The staff were very nice. It was immaculately clean and much quieter than some of the other hotels in the area. (It has no bar or restaurant and no large public areas so I think it doesn't attract party-goers.)

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review, September 11, 2013
Thank you for taking the time to review our hotel. We appreciate it. We are not your typical hotel. We're an extended stay hotel without all the bells and whistles of "normal" hotels. We do offer our guests free parking, free Wi-Fi, free fitness center, free laundry and every room has a full kitchen. Our rooms are large and the beds are comfortable.
Our staff is really enjoy what they do and it shows.
If you find yourself in Buffalo again please stay with us again.
Thank you.
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 13, 2013 via mobile

We stayed here for a couple of nights great location appr. 20 min for Galleria Mall and Prime outlets close to restaurants and just off highway.
The rooms are fair size queen beds we were 5 all together an the rooms was comfortable.
Priced pretty good.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review, September 11, 2013
Thank you for taking time out of your day to review our hotel. We are located in such a great area. 20 minutes from Niagara Falls, 20 minutes from the Walden Galleria, 20 minutes from Downtown Buffalo.
Our pricing is different than most hotels because we don't offer all the "bells and whistles" you get at most hotels. Our rooms are big and comfortable. Free Wi-Fi, free parking, free guest laundry.
Please consider staying with us again if you find yourself in the Buffalo area. Thank you.
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Rock Hill, South Carolina
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 1, 2013

First the elevator was broke for 2 days so had to carry all my stuff to the 4th floor. OK things happen; but on check out I left a day early and they would not refund the last night because I booked on booking.com BEWARE if it is pre-paid they said they could not refund it. The hotel was ok average; I was able to bring my cat as they accept pets. Not much within walking distance regarding eateries so a car would be needed or a bicycle. No pool but you can use the one next door however it is indoor and I was there in July.

Room Tip: Do not stay near the elevators! Don't bother with the sister hotels food; not worth the price!
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Hotel Buffalo / Amherst, responded to this review, August 17, 2013
Dear Jane L,

Thank you for the review of our hotel. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. We are disappointed that we did not meet your expectations on this particular day. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to show you how great our hotel is.

Thank you for staying with us and we hope that we can better serve you next time.

Sincerely,

Connie D
Case Manager
IHGCare
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mi
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
463 helpful votes 463 helpful votes
4 of 5 stars Reviewed July 30, 2013

We decided to take our dog on this two night trip so that limits you choices. We decided to try this hotel. Arrival and check in was fine. Friendly staff. Perks for reward membership. No breakfast but a pay as you go pantry. Kitchenette in room. Big rooms with comfy beds. Plenty of green-space around the property to walk the dog. Free internet worked fine.The one caveat; If you want to cancel a reservation, it will cost you a night fee. Didn't notice that when I made the reservation. But all in all a nice hotel.

Room Tip: pet friendly for only $25 for whole stay
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Top Contributor
114 reviews 114 reviews
19 hotel reviews
Reviews in 39 cities Reviews in 39 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 8, 2013

This hotel was just serviceable for us. We were there for a wedding weekend. There's no restaurant or breakfast, no maid service, no pool. My 8 year old said "what kind of hotel doesn't even have a place for breakfast??" While there was a functional kitchen area in the room, we didn't have time to go grocery shopping. In any event, since there was no maid service, if we had cooked, the garbage would have stayed in the room the whole stay. I like to have my bed made and my garbage emptied every day in a hotel room. There was also just soap and shampoo in the bathroom (no conditioner or moisturizer), and a lame blowdryer. The room was spacious but that's about it. I don't know how it compared price-wise to the other hotels in the complex (Marriott, Double Tree, Red Roof Inn), but I sure hope it was cheap. (We just stayed where the bridal party stayed without doing any research.)

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review, July 19, 2013
Thank you for your review and taking time out of your day to do it. I'm sorry our hotel didn't meet your expectations. Our hotel concept is a little different than a standard hotel. We're an extended stay hotel which means limited amenities that you are used to. Having fewer amenities, pool, breakfast, daily housekeeping keeps our rates lower than a typical hotel. Our rooms are bigger, some say apartment like, due to the fact we sometimes have guests stay in that same room for months at a time.
Thank you again for your review. If you'd like to discuss your stay please feel free to reach out to me at the hotel.
Thank You.
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Additional Information about Candlewood Suites Hotel Buffalo / Amherst

Address: 20 Flint Road, Amherst, NY 14226
Phone Number:
Location: United States > New York > Amherst
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #5 of 17 Hotels in Amherst
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Hotel Buffalo / Amherst 2*
Number of rooms: 76
Official Description (provided by the hotel):
Discover all that Buffalo has to offer at the convenient, comfortable all new Candlewood Suites hotel Buffalo/Amherst. You are at the heart of everything, shopping, dining, entertainment and the arts. Only a short drive from Niagara Falls and 8 miles from Buffalo Niagara International Airport BUF. You will spend less time in traffic and more time doing what you came to Buffalo/Amherst to do. And there is easy access to I-290, I-90 and I-190. Whether you re coming to Buffalo for business or just for fun your room at the Candlewood Suites Buffalo/Amherst is your personal retreat. You ll have room to work, relax and make the most of your day. Amenities such as free high-speed Internet, work center, free guest laundry, fitness center, plush towels and luxurious bedding mean every night is a great night and every day starts right. The best of Buffalo is waiting for you at the Candlewood Suites Buffalo/Amherst. ... more   less 
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Also Known As:
Candlewood Suites Amherst

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