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“August 4-5 2013” 5 of 5 stars
Review of Candlewood Suites Hotel Buffalo / Amherst

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Candlewood Suites Hotel Buffalo / Amherst
2.0 of 5 Hotel   |   20 Flint Road, Amherst, NY 14226   |  
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Ranked #4 of 17 hotels in Amherst
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“August 4-5 2013”
5 of 5 stars Reviewed August 13, 2013 via mobile

We stayed here for a couple of nights great location appr. 20 min for Galleria Mall and Prime outlets close to restaurants and just off highway.
The rooms are fair size queen beds we were 5 all together an the rooms was comfortable.
Priced pretty good.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review, September 11, 2013
Thank you for taking time out of your day to review our hotel. We are located in such a great area. 20 minutes from Niagara Falls, 20 minutes from the Walden Galleria, 20 minutes from Downtown Buffalo.
Our pricing is different than most hotels because we don't offer all the "bells and whistles" you get at most hotels. Our rooms are big and comfortable. Free Wi-Fi, free parking, free guest laundry.
Please consider staying with us again if you find yourself in the Buffalo area. Thank you.
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98 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Rock Hill, South Carolina
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 1, 2013

First the elevator was broke for 2 days so had to carry all my stuff to the 4th floor. OK things happen; but on check out I left a day early and they would not refund the last night because I booked on booking.com BEWARE if it is pre-paid they said they could not refund it. The hotel was ok average; I was able to bring my cat as they accept pets. Not much within walking distance regarding eateries so a car would be needed or a bicycle. No pool but you can use the one next door however it is indoor and I was there in July.

Room Tip: Do not stay near the elevators! Don't bother with the sister hotels food; not worth the price!
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Hotel Buffalo / Amherst, responded to this review, August 17, 2013
Dear Jane L,

Thank you for the review of our hotel. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. We are disappointed that we did not meet your expectations on this particular day. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to show you how great our hotel is.

Thank you for staying with us and we hope that we can better serve you next time.

Sincerely,

Connie D
Case Manager
IHGCare
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mi
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
317 helpful votes 317 helpful votes
4 of 5 stars Reviewed July 30, 2013

We decided to take our dog on this two night trip so that limits you choices. We decided to try this hotel. Arrival and check in was fine. Friendly staff. Perks for reward membership. No breakfast but a pay as you go pantry. Kitchenette in room. Big rooms with comfy beds. Plenty of green-space around the property to walk the dog. Free internet worked fine.The one caveat; If you want to cancel a reservation, it will cost you a night fee. Didn't notice that when I made the reservation. But all in all a nice hotel.

Room Tip: pet friendly for only $25 for whole stay
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Top Contributor
95 reviews 95 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 8, 2013

This hotel was just serviceable for us. We were there for a wedding weekend. There's no restaurant or breakfast, no maid service, no pool. My 8 year old said "what kind of hotel doesn't even have a place for breakfast??" While there was a functional kitchen area in the room, we didn't have time to go grocery shopping. In any event, since there was no maid service, if we had cooked, the garbage would have stayed in the room the whole stay. I like to have my bed made and my garbage emptied every day in a hotel room. There was also just soap and shampoo in the bathroom (no conditioner or moisturizer), and a lame blowdryer. The room was spacious but that's about it. I don't know how it compared price-wise to the other hotels in the complex (Marriott, Double Tree, Red Roof Inn), but I sure hope it was cheap. (We just stayed where the bridal party stayed without doing any research.)

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review, July 19, 2013
Thank you for your review and taking time out of your day to do it. I'm sorry our hotel didn't meet your expectations. Our hotel concept is a little different than a standard hotel. We're an extended stay hotel which means limited amenities that you are used to. Having fewer amenities, pool, breakfast, daily housekeeping keeps our rates lower than a typical hotel. Our rooms are bigger, some say apartment like, due to the fact we sometimes have guests stay in that same room for months at a time.
Thank you again for your review. If you'd like to discuss your stay please feel free to reach out to me at the hotel.
Thank You.
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Benton, Tennessee
Top Contributor
192 reviews 192 reviews
32 hotel reviews
Reviews in 113 cities Reviews in 113 cities
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed July 7, 2013

Built for business and not so much the overnight travelor. Small suites but affordable are its strengths, the negatives are lack of parking, no free breakfast and unreliable wi-fi. Not sure why people call it family friendly, I find it family non friendly and doubt I will stay again. They do too much business for their competition by pointing their guests for good coffee and breakfast to the doubletree next door. Very strange concept by holiday inn.. Good staff and clean hotel..

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review, July 19, 2013
Thank you for taking time out of your day to review our hotel. It is true our hotel is not "typical" hotel especially for the one or two night traveler. We're an extended stay property where some of our guests essentially live at the hotel, instead of renting an apartment. Without the "typical" amenities that other hotels offer, we can offer better rates for extended stay guests.
Thank you for your kind words about the staff and the cleanliness of the property. Our housekeeping staff works very hard to keep the hotel clean.
Thank you again for your time.
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Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2013

Stayed here and it was a wonderful experience from start to finish. Everyone that works at this hotel is friendly and kind. The hotel looks very clean, new and fresh. The Managers Jackie and Tamara really go out of their way to help you and make you feel welcome. This should really be a teaching/model hotel , to educate other hotels how to properly run their properties. It is definitely way above average in every way possible. . The price is very reasonable and the best thing is every Tuesday night they have a bbq for their guests !!

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 5, 2013 via mobile

Hotel rooms are nice and equipped with kitchenettes. Bath amenities like towels, bath soap, shampoo, etc. are all okay compared to surrounding hotels.

Although some of the rooms are already showing wear and tear and their wifi are a bit slow and unstable with frequent connection drops.

Parking at night can be hard as they have small parking space.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Hotel Buffalo / Amherst, responded to this review, June 22, 2013
Dear TravellingOracle,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room and bathroom amenities.

However, We’re sorry we fell below your expectation regarding Internet connection. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Additional Information about Candlewood Suites Hotel Buffalo / Amherst

Address: 20 Flint Road, Amherst, NY 14226
Phone Number:
Location: United States > New York > Amherst
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Amherst
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Hotel Buffalo / Amherst 2*
Official Description (provided by the hotel):
Discover all that Buffalo has to offer at the convenient, comfortable all new Candlewood Suites hotel Buffalo/Amherst. You are at the heart of everything, shopping, dining, entertainment and the arts. Only a short drive from Niagara Falls and 8 miles from Buffalo Niagara International Airport BUF. You will spend less time in traffic and more time doing what you came to Buffalo/Amherst to do. And there is easy access to I-290, I-90 and I-190. Whether you re coming to Buffalo for business or just for fun your room at the Candlewood Suites Buffalo/Amherst is your personal retreat. You ll have room to work, relax and make the most of your day. Amenities such as free high-speed Internet, work center, free guest laundry, fitness center, plush towels and luxurious bedding mean every night is a great night and every day starts right. The best of Buffalo is waiting for you at the Candlewood Suites Buffalo/Amherst. ... more   less 
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Also Known As:
Candlewood Suites Amherst

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