First of all, the manager is fantastic. I was ready to "Fight" for a refund, and he was apologetic and understanding.
This place was dirty, drapery hems falling, "fitted sheet" was a flat sheet, the bed was the noisiest bed I had ever heard, standard pillow cases on king sized (not so clean) pillows, the a/c made a horrible noise so we couldn't run it... the bathroom was in dire need of a scrubbing and mildew removal (black grout) and the window casing was moldy and dirty. We didn't feel comfortable to remove our shoes! Since the price was right and it was close to family, we were willing to ask for a better room in the morning and stay at the motel... until the "housekeepers" came by in the morning, banging at the door.
Yes, BANGING. My husband's reply of "Come back later" was met with "Well, I know ya at least got towels in there..." (um, not really, we had just gotten in 8 hours before) and when he replied we were fine, we heard a sarcastic and almost threatening "Well, if I come back here and there are towels..." EXCUSE ME???? That got me jumping out of bed and ready to throw open the door and read the (3 I saw later) young gentlemen the RIOT ACT! My ever calm husband literally held me back (probably the smart thing!) and we quickly packed up (without using any more towels!) and walked right over to the office with the keys in hand.
Apparently they are "having trouble finding and training good housekeepers" and are in the process of remodeling as needed. To me, the place needs a thorough gutting, carpet, drapes, bed, bedding, decor, bathroom needs a LOT of work...
I was pleased with the manager's good attitude. He gave us our prepaid 4 days advanced payment right away and without an argument.
I will say we only saw the one room - I'm not sure what this other reviewer saw, and maybe the rooms differ greatly, but I would say if you really need to stay there, check the room first and ask if they've gotten the "housekeepin' hoodlums" off the payroll.
- Also Known As:
- Boulevard Hotel
- Boulevard Hotel Amherst
- Official Description (provided by the hotel):
- We are a locally owned motel providing you with cost efficient, clean accommodations. We are conveniently located between SUNY Buffalo's (UB)two campuses. Major retail, many restaurants and public transportation are readily accessible. ... more less
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