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“Nice hotel- great restaurant ” 3 of 5 stars
Review of Cresta Churchill Hotel

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Cresta Churchill Hotel
3.0 of 5 Hotel   |   Corner Matopos Rd & Moffat Avenue, Bulawayo 9140, Zimbabwe   |  
Hotel amenities
Ranked #4 of 5 Hotels in Bulawayo
Edinburgh, United Kingdom
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Nice hotel- great restaurant ”
3 of 5 stars Reviewed April 14, 2014

The highlight of our stay here was definitely the food which was excellent. We only stayed one night but breakfast, lunch and dinner were all very enjoyable.

The rooms are OK. They are clean and spacious but the would benefit from some upgrade. Location of the hotel is good and the surroundings and pool area were lovely. The free wifi worked well.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, Manager at Cresta Churchill Hotel, responded to this review, May 2, 2014
Dear Guest,

Thank you for your recent post on TripAdvisor regarding your experience at Cresta Churchill.

We are so pleased that you you enjoyed your stay with us especially the dining experience.
We look forward to welcoming you back in the near future.

Yours sincerely,


Mr. Brian Nyakutombwa
GM, Cresta Churchill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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24 reviews from our community

Traveler rating
    3
    11
    7
    1
    2
See reviews for
3
4
Solo
0
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 12, 2014

The Churchill is an instantly attractive and endearing looking hotel, with its Old English styling. Compared to other Bulawayo/Zimbabwean hotels, this was is very well priced for what it offers. Rooms are definitely satisfactory in appearance and space. However there was a problem with a group of people on one of the balconies making too much noise well into the night. Also the restaurant dinner service was very slow on our visit. Otherwise a pleasing enough stay.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, Manager at Cresta Churchill Hotel, responded to this review, February 27, 2014
Dear Guest,

Greetings from Cresta Churchill Hotel.

Thank you for your recent post on TripAdvisor regarding your experience at Cresta Churchill. We look forward to welcoming you back again soon.

We are so pleased that you found our hotel to be well priced and rooms satisfactory. Thank you for highlighting areas of concern. Feedback from our valued guests like you is greatly appreciated.

Thank you again for taking the time to write about Cresta Churchill Hotel in Bulawayo.

Yours sincerely,


Mr. Brian Nyakutombwa
GM, Cresta Churchill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pietermaritzburg, South Africa
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 12, 2013

I am a frequent visitor to Bulawayo and i view the Cresta Churchill hotel as the place stay. The staff and management are overwhelming with kindness and courtesy. All special requests are conducted to your satisfaction. The rooms are spacious, clean and quiet. Away from the towns hussle and bussle. The food served is on time and there is a good variety to choose from. The chef is always there for your special requests. Managements always make sure comfortable.
M.Govender

Room Tip: sun facing is always a good room to choose
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Churchill Hotel, responded to this review, May 20, 2013
Dear Guest,

Greetings from Cresta Churchill Hotel.

Thank you for your recent post on TripAdvisor regarding your experience at Cresta Churchill. We look forward to welcoming you back again soon.

We are so pleased to know that you were overwhelmed with kindness and courtesy from our staff! We appreciate your kind comments regarding the rooms and we are delighted that you found them to be spacious, clean and quiet. Thank you also for the compliments about the food and service you experienced. Encouraging comments from customers like you is so inspiring for our hard-working staff.

Thank you again for taking the time to write about Cresta Churchill Hotel in Bulawayo.

Yours sincerely,


Mr. Brian Nyakutombwa
GM, Cresta Churchill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naarden
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 8, 2013

I have stayed many times at the Churchill over the last three years. The staff go out of their way to be friendly and helpful without being overbearing. Rooms and restaurant are always clean and tidy. I thoroughly recommend this hotel if you are not sure where to stay in Bulawayo.
Chris H, from UK and Dutch resident.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Churchill Hotel, responded to this review, May 15, 2013
Dear Guest,

Greetings from Cresta Churchill Hotel.

Thank you for your recent post on TripAdvisor regarding your experience at Cresta Churchill. We hope that we will see again soon.

Thank you for being such a loyal customer at Cresta Churchill over the past three years! We sincerely appreciate your kind comments regarding the friendly and helpful staff, as well as your compliments regarding the clean and tidy rooms we offer. We are pleased to report that we will be upgrading the rooms in the near future. Encouraging comments from customers like you is so inspiring for the entire staff.

Thank you again for taking the time to write about Cresta Churchill Hotel in Bulawayo.

Yours sincerely,


Mr. Brian Nyakutombwa
GM, Cresta Churchill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 1, 2013

I have travelled to Bulawayo many times over the past two years for work. This often leads to short trips on short notice. The thing that speaks the most highly for the service focus of the hotel was that they arranged alternate accomodation for me on short notice when they were fully booked for part of my planned stay. I can't think of any other hotels that have reacted the same way in this situation!

The rooms could use a bit of a facelift but they are always clean and comfortable. I sleep well when I stay at the Churchill and I look forward to staying there again on furture trips.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Churchill Hotel, responded to this review, May 7, 2013
Dear Guest,

Greetings from Cresta Churchill Hotel.

Thank you for your recent post on TripAdvisor regarding your experience at Cresta Churchill. We hope that we will see again soon.

We are pleased that we could help out during your stay in Bulawayo, and hope that we will not be fully booked on your next visit! Thank you for your kind comments regarding the clean and comfortable rooms we offer at Churchill. We are pleased to report that we will be upgrading the rooms in the near future. Encouraging comments from customers like you is inspiring for the entire staff.

Thank you again for taking the time to write about Cresta Churchill Hotel in Bulawayo.

Yours sincerely,


Mr. Brian Nyakutombwa
GM, Cresta Churchill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midvale, Utah
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 24, 2013

I felt like royalty while i was staying in the Churchill. my laundry was brought back to the room every evening, my car was scrubbed every morning. the food was excellent. the staff was very helpful, and friendly. the WiFi was out for a couple of days, and I had work to do so the staff allowed me to use their computer to take care of my business. I really enjoyed the stay, great couple of weeks.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Churchill Hotel, responded to this review, April 26, 2013
Dear Guest,

Greetings from Cresta Churchill Hotel.

Thank you for your recent post on TripAdvisor regarding your experience at Cresta Churchill.

We are delighted to hear that you felt like royalty during your stay with us! Your compliments regarding the helpful and friendly staff are greatly appreciated. We apologize that you had a challenge with the wifi. We are aware of the situation and are working to improve the service, but are pleased that you were able to get business done. Encouraging comments from customers like you is inspiring for the entire staff.

Thank you again for taking the time to write about Cresta Churchill Hotel in Bulawayo.

Yours sincerely,


Mr. Brian Nyakutombwa
GM, Cresta Churchill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utah, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 23, 2013

The Good:
My reservation was made long in advance for a 3 week period. The room was in order when i arrived, and I found it to be very clean. It was large, the water was hot and there was plenty of it. The linens were clean and the bed comfortable. The laundry service would return my clothes in usually 1 day, sometimes two. The staff was very helpful, attentive and accomodating for the duration of my stay. The meals were good (especially breakfast). This is a more traditional style hotel in form and function, which I enjoyed very much. My rental car had been washed by hand nearly everyday when I went to get in each morning!
The Bad:
The internet was hit-and-miss which was very frustrating for a business trip. Also, there were problems charging my credit card. We made multiple, unsuccessful attemps while I was there. The charge did finally go through, but it was literally six months after my stay!!! I will say that my companions that stayed here at the same time did not have the same experience. So bring your Visa and leave the American Express at home! :-)
Overall, a very good stay and I plan on staying there during my next trip to Bulawayo.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Churchill Hotel, responded to this review, April 25, 2013
Dear Guest,

Greetings from Cresta Churchill Hotel.

Thank you for your recent post on TripAdvisor regarding your experience at Cresta Churchill.

We are pleased that you enjoyed your stay at Churchill and found the rooms to be clean, the bed to be comfortable, the laundry service to be reliable. Thank you so much for your kind comments regarding the attentive staff and the quality of the meals. We are also delighted that you enjoyed our complimentary car wash! We regret that you found the Internet to be lacking - we are aware of this situation and are currently working to improve the service. We will also take heed of your comments regarding the credit card situation. Encouraging feedback from helpful customers like you is so inspiring for the staff.

Thank you again for taking the time to write about Cresta Curchill Hotel in Bulawayo.

Yours sincerely,


Mr. Brian Nyakutombwa
GM, Cresta Churchill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cresta Churchill Hotel

Address: Corner Matopos Rd & Moffat Avenue, Bulawayo 9140, Zimbabwe
Location: Zimbabwe > Bulawayo Province > Bulawayo
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Bulawayo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cresta Churchill Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Rich in history, the Tudor charm of Cresta Churchill wins over many a business traveller. Set in peaceful, tree-lined streets of Bulawayo, this hotel offers the ideal balance between business and pleasure, capturing true "old world" comforts. The graceful decor of the bedrooms, conference venues, lounge and cocktail bar compliment the renowned fine wines and cuisine of the Inglenook Restaurant. For the avid bird watcher, the Matopos National Park is a must and other natural heritage sites include the final resting place of Cecil Rhodes as well as the Victoria Falls. ... more   less 
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