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“Amazing helicopter Flip” 5 of 5 stars
Review of United Air Charter

United Air Charter
Livingstone, Zambia
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Ranked #9 of 34 Activities in Livingstone
Attraction details
Johannesburg, South Africa
1 review
“Amazing helicopter Flip”
5 of 5 stars Reviewed December 17, 2014 NEW via mobile

From the time you get to the venue everybody is very friendly and smiles are all over. The flight itself was excellent and the views was amazing. From the moment you get on the helicopter it is like you in a movie excellent feeling.The pilot was a professional (Hadre) he informed us of the history and all kinds of interesting things of Zambia. I will definitely recommend then for your flip over the Victoria Falls was breathtaking and an experience of a life time.

Visited December 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Kalk Bay, South Africa
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Very slick operation”
4 of 5 stars Reviewed December 12, 2014 NEW

We decided to do the Flight of angels, booked direct on website for 10 perc discount. They collected us and it was all very smoothly done. The helicopter was state of the art, very able pilot. It felt a bit like being processed (and quickly) through a very efficient sausage machine. But the experience and views were amazing, just wish we could have flown a bit lower and also seen the falls in high flow season. Don't bother with the DVD.

Visited December 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“Broken promise”
2 of 5 stars Reviewed December 9, 2014

We took this flight on 19 Aug 14 and were very impressed with the sights of the Victoria Falls from the helicopter and the Pilot's skills. Truly a spectacular experience.

However, since then and to the time of this writing (some 16 weeks now) we have been pleading with UAC to forward the DVD that we paid for in advance at the completion of the chopper ride.

They claim it was forwarded by the company preparing the DVD to which we refuted, as we paid UAC not the DVD company, therefore it was the responsibility of UAC to get it to us, not the DVD company. We suggested they obtain another DVD copy and post it themselves, to which they agreed and weeks later provided a receipt number for us to track. Again we repudiated this suggestion, on the grounds that it was not our responsibility to chase after a product that we purchased from them, rather theirs to see that it gets to us. Which it didn't.

They keep citing postal disturbances in South Africa causing the non receipt.

Furthermore, we have come to realise that this very website "tripadvisor" has bestowed upon UAC a "Certificate of Excellence" for 2014 with the logo "Quality & Service Assured" on the UAC website. This beggars belief.

Trust me when I tell you that Quality & Service is certainly NOT ASSURED.

Our 2 words of advice are firstly to anyone taking this trip to NOT purchase their DVD on offer as you will NOT receive it and secondly, to "tripadvisor" to reassess their ratings and remove that which has been presented to them erroneously.

Visited August 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizell_12, Manager at United Air Charter, responded to this review, yesterday
United Air Charter acknowledge your comments, but feel that it's totally unfair to down grade us. We did send the DVD and proof of this was send to you. The fact that the parcel was rooted through another country and their postal service was on strike is not something that we could have foreseen. After we learned of this delay, we offer to send the footage to you via Dropbox or DHL and you refused to go this route. We were in constant communication with you. We also enquired with the Zambian postal service and they confirmed that the parcel was delivered at your local post office. Is there anything more that we could have done? We are happy to arrange a full refund for the DVD.
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Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“A must do”
5 of 5 stars Reviewed November 25, 2014

The helicopter flip is a must to see the falls. My suggestion is take the 30min flight as you in for an awesome ride.

Visited November 2014
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Livingstone, Luapula, Zambia
1 review
1 helpful vote 1 helpful vote
“Adventure flight”
5 of 5 stars Reviewed October 13, 2014

What an awesome adventure! I took the adventure flight/Huey (helicopter with open doors) over the falls. It was such an amazing experience although I was so nervous, I loved every bit of it. No matter what seat you get, you still get fantastic views of the falls and Zambezi river.

Visited October 2014
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