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“poor service” 2 of 5 stars
Review of Green Plaza Hotel

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Green Plaza Hotel
4.0 of 5 Hotel   |   238 Bach Dang Street | Hai Chau District, Da Nang 0084 511, Vietnam   |  
Hotel amenities
Ranked #46 of 123 Hotels in Da Nang
Melbourne, Australia
Top Contributor
55 reviews 55 reviews
32 hotel reviews
Reviews in 45 cities Reviews in 45 cities
48 helpful votes 48 helpful votes
“poor service”
2 of 5 stars Reviewed June 15, 2012

hotel is a solid 3 star only. despite what you may find quoted by the hotel.
Restaurant was always closed. maid service was appalling we had to ask for toilet roll at main desk as it was never replaced, and on check out they asked us to account for the whereabouts of the bath robes which the maid service had taken on the first night ad never returned, in the end i was forced to write a letter the head office in front of the hotel day manager stating we had not stolen them!

would never stay here again.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 reviews from our community

Traveler rating
    28
    53
    22
    11
    5
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12
27
11
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
San Diego, California
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 6, 2012

This hotel is absolute great, the staff are friendly and helpful, it's right across the street to the boardwalk where you can walk for miles looking at the river and the neat statues. At night the bridge is lit up with the most wonderful colors, it's absolutely fascinating. You are within walking distance to the market, the museum and restaurants. We couldn't have been more pleased with this hotel and we travel extensively around the world. Thank you staff at the Green Plaza hotel for making our visit especially nice.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
5 of 5 stars Reviewed May 1, 2012

We stayed here during the fireworks' festival and the staff were very friendly and helpful. The room and bathroom were beautiful, spacious, and immaculate. The breakfast was delicious. The area is nice with lots of restaurants, bars, and coffee shops a short walk away.
My friend left her bag in a taxi and the staff spent two hours helping us to track it down. I'm glad we stayed here because a lot of places would have just told us sorry and do nothing.
Thank you Green Plaza!!!!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Holywell, Wales, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 24, 2012

We stayed at Green Plaza twice, in last year and earlier this year. Very nice and clean room, good view to the river. The staff were friendly. Will be back.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 14, 2012

We stays at Green Plaza hotel in July 2011. The rooms were nice a big, excellent views of Da Nang and the Han River. Everyting was within walking distance and the staff were really friendly. One of the staff arranged a private tour of Da Nang to Hoi An, stopping off at may places along the way. definitely will go back when I am next in Da Nang.

Room Tip: Get a room overlooking the river to the east.
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  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Top Contributor
104 reviews 104 reviews
91 hotel reviews
Reviews in 53 cities Reviews in 53 cities
188 helpful votes 188 helpful votes
2 of 5 stars Reviewed April 7, 2012

This is ranked as a 4-star hotel but judging from my recent stay (March 2012), it should be downgraded to a 2.5-star rating. Pictures posted by the hotel (including the ones here) are deceiving and do not justify what I encountered on this trip.

To begin with, I made a booking online but when I arrived at the hotel with colleagues, I found out they were all given nicer rooms with much cheaper price. Front desk staff did not even bother to explain why. When I got to my room, I was more surprised about the condition - a somewhat run-down guest room with older furniture, dirty floor and torn wall paper (see pictures). The only thing that saved the grace is its bathroom, which is nice and clear compared to the room itself. Other than that, I simply couldn't comprehend why I was paying 20-25% more than my colleagues but receiving significantly less. Breakfast is included but the selection was mediocre. I also noticed the entire hotel was very empty and felt like nobody else was staying here except our group. Could this be the reason why the service is non-exisitent?

This is my 2nd stay at the hotel. I chose this property based on the great experience previously (I was put in a much nicer room) and hotel's great location. Sadly to say, I was quite disappointed this time and have concluded that Green Plaza is no longer the choice for future visit due to lack of consistency in quality service.

Room Tip: Rooms on the higher floor seem to be nicer but it will be up to the mercy of front desk staff for ro...
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  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 29, 2012

We arrived for checkin at the hotel on my 39th birthday. Unbeknownst to me, my husband had called ahead and arranged for our room to be decorated with flowers on the bed and in the bathroom sink, with a cake. The staff upon checking in were very friendly and accommodating. The room itself was very nice. We had 2 single beds pushed together as a king. The biggest complaint we had was the shower stall leaked water due to poor sealant. We had to call several times to get it fixed. The morning breakfast buffet was very good with a variety of different cuisines for international travelers. The daily noodle option was delicious. Again, this was a good place to stay, certainly not 4 or 5 star rating.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Green Plaza Hotel

Address: 238 Bach Dang Street | Hai Chau District, Da Nang 0084 511, Vietnam
Location: Vietnam > Quang Nam Province > Da Nang
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #46 of 123 Hotels in Da Nang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Green Plaza Hotel 4*
Number of rooms: 175
Official Description (provided by the hotel):
Charmingly reflected in Han River, Green Plaza Hotel looks like a bewitching girl with original art deco of interior combining Vietnamese and Champa architecture. Located at the center of Danang City, Vietnam, Green Plaza Hotel brings you pleasant tones through its tiptop services with its calm but not isolated, lively but not noisy atmosphere. ... more   less 
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