We booked a double non-smoking room and informed reception that we would be arriving at 1pm.
On arrival at 1pm we checked in and confirmed that we were booked into a double non-smoking room.
We were shown to our room only to be greeted by a stench of cigarette smoke as soon as we opened the door, an ash tray on the table, and two single beds....clearly not what we had booked. We're not sure how they thought we wouldn't notice!
On complaining to reception we were informed that the person in "our double room" was having a late check-out so the room would not be available until 6pm. This became 6.30pm and then 7pm.
By 7.15pm we were informed that "our room" was no longer available at all but we could move to a double room on the second floor in half an hour. This room, and the three others we were subsequently shown, were quite clearly all SMOKING rooms and two were twin rooms yet again!
We had earlier requested to speak to the manager who apparently was not available and "could not speak English". After complaining further an english-speaking manager miraculously appeared.
The manager pretended to listen and "understand our complaint" and promised to speak to the director about substantially discounting the room. We made it clear $5 off would not be good enough.
After waiting a further hour in the twin smoking room the manager called to offer to change the two beds to a double - still in the same smoking room. No mention of a discount.
The manager was supposed to call us back to let us know what discount we were to be given...by 10:30pm, nine and a half hours after checking in, he still had not come back to us and we had to go to reception to call him. We were being offered a $5 discount and another barrel of lies about us never having requested a non-smoking room!!!
To add to this, the rooms themselves are dated, dirty, have intermittent internet, limited or no views, and ALL stink of smoke (we saw 5 rooms in total). The lower level rooms, levels 1&2, are by the hotels own admittance, very noisy from the hotels nightclub. They also lied to us about the price of a taxi to the airport - ranging from 40,000 VND to 65,000 VND. When pushed the manager admitted it should be no more than 25,000.
DO NOT STAY HERE - It's just not worth the money, or the hassle!!!
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