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Furama Resort Danang: Traveler Reviews


68 Ho Xuan Huong Street, China Beach, Da Nang, Vietnam
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Beatiful hotel, but simply not worth the money

Furama Resort Danang

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2 of 5 stars
Ettinc01   1 contribution
Southampton
May 15, 2009 | Trip type: Couples
2
people found this review helpful

My girlfriend and I stayed for 5 nights at Furama at the start of May 2009. The first thing to be clear about is that Furama is a beautiful resort. Clean, large rooms, beautiful grounds, fantastic food and cocktails, clean pools & beach etc. Although, for over US$200 per night, I would expect nothing less . However, there are several things that mean that Furama resort just isn't worth staying in. The principal one being Service - The staff are polite but not friendly, and the level of English spoken is very poor indeed. When you stay in such an expensive resort, it is not too demanding to expect staff to understand simple requests. We had many incidents of average service - To name just a few examples, not re-filling coffee cups at breakfast, or taking ages to bring a sandwich, or taking over 25 minutes to bring our bags to the room when we arrived (I ended up going to reception and getting them myself, as our phone call to reception didn't make any difference!) and these are not issues that can be blamed on the language barrier. I am aware that these are small issues, but its perfectly reasonable to expect the standards of service to match the price tag - Especially when a 5% sevice charge is added on to everything! This was supposed to be the highlight of our trip to Vietnam. We cannot afford to stay in hotels this expensive as the norm, it was a real extravagance for us to stay here, yet we got better service from our US$40 per night hotel in hanoi (hanoi Elegance 4 hotel - highly recommended). I expect to see a response from hotel management saying that we should have brought these issues to their attention at the time, so that they could rectify them. Well, that's precisely my point - If the hotel offered 5 star service, as the price tag suggests it should, then these issues shouldn't be happening in the first place! That is why Furama is just not worth the money. An apology for basic, simple things going wrong isn't what I want - I want them right first time round. Of course, mistakes can happen, but these weren't mistakes. Over the course of 5 days, you can clearly see that. This hotel does not offer 5 star levels of service, its that simple.

In addition to the average service, the hotel facilities, food and drink are very expensive. Not really surprising, and I must say that the food is very nice. But US$25 per head for a buffet dinner makes eating and drinking at the hotel a wallet busting experience! massgaes and Spa treatments are extortionate compared to places outside the hotel too. There is also currently quite a bit of noisy building work going on right next door at the moment, though obviously this is not the fault of the hotel.

I have no fault with the rooms, or facilities of the hotel, but I came away knowing that I did not get value for money. I have never done a Trip advisor review before, but feel that my experience here is worth sharing, as spending so much money on such an average experience was the lowlight of our fantastic Vietnam trip.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25-34
  • Member since May 15, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from gmdtm, General Manager
(Management representative)
May 19, 2009
Thanks very much for taking the time to let us have your thoughts about your stay with us.
I agree with you completly that your dissatisfaction with us has stemmed from what as you say "small issues ".
I also completly agree with you that such small issues ( mistakes ) should not happen and I will not make exuses as to why they happened .
I also agree with you that the resort is beautiful,has large clean rooms , fantastic food,cocktails, clean pool & beach.
However I cannot agree with you about your claim that our staff are not friendly . If you read many of the previous reviews you will see in most of them that the resort staff are acclaimed for thier friendliness, so your experience seems not to be in consensus with the majority of others .
It appears to me that your perception of "value for money" may also deviate from the norm, as we, like the large majority of other 5 star hotels in asia offer great value for money .
Very simple comparisons can be drawn when comparing Hotels in Europe to those in Asia . For similar rates that you paid when staying with us , you would be lucky to get a 25 square meter room with no windows on a busy motorway in a Pension Hotel in Europe .
Contary to what you claim to be "wallet busting" experiences when eating and drinking in the resort, $25 .00 for a Buffet Dinner of such a high standard that we provide is not a high price . Please compare this again to what you would pay in Europe.
In addition we also have an extensive A la Carte menu where by a very apettizing 3 course meal will only set you back from as little as $ 12 .00 per head .Hardly a "Wallet Busting" experience .
I'm disappointed that you have allowed such small issues ( as you say ) to make you feel that you have not recieved value for money and you have left us in a disgruntled fashion .This is the very reason why we request guests to contact management when such things arise . Its always advisable and easier to address these issues when they occur rather than allow them accumulate and turn into an unpleasant experience .
I know for a fact that my Front Office Manager spoke to you upon arrival and informed that as the Resort was fully booked due to the Vietanamese Holidays ,she wanted to extend her assistance to you , if and when needed. It's a shame you didnot avail yourself of this offer as im sure if you had done so , your dissatisfaction towards us would have been put aside .
I would like to say thank you to you for sharing your comments on your experience while staying with us ,as the "constructive critisisms" that you have made have been identified from the others and I have taken the necessary measures to correct them .
I'm also very happy to see that otherwise you had a great trip and holliday in Vietnam . Hope you will return again .
Cam On
DTM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Danang is the perfect family holiday destination

Furama Resort Danang

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5 of 5 stars
PeterMSydney   1 contribution
Sydney
May 5, 2009 | Trip type: Family

I have recently returned from a trip to Furama Resort in Danang. I was impressed with its location as the trip from Danang Airport was amazingly fast. Even better was that my transfer was pre-organised by the hotel for only a small cost and the convenience was well worth it.

We loved the location of the property right on China Beach, it has to be one of the most beautiful beaches we have ever seen and definitely with the whitest sand. Whilst we were there we did a lot of swimming. The beach was patrolled by life guards which was an added bonus as we have young teenagers. I was told that these life guards were actually trained by Australians. My wife and I are big on adventure and water sports so we were also happy we could do some whilst we were there – the water was perfect for it!

As we were there for a week we decided to spend the first day lying by the pool and relaxing then the next day we took a trip into Hoi An. This was great as the hotel offered a complimentary shuttle to and from Hoi An making it a perfect day trip for us. It was also fantastic for the kids to be able to show them an ancient town full of culture and history whilst still being able to head back to the comfort of our hotel at night.

We thoroughly enjoyed our stay at Furama, it really was the perfect family holiday destination for us!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay November 2008
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Member since April 30, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from gmdtm, General Manager
(Management representative)
May 25, 2009
Great to hear that you had a fabulous stay with us .
Yes you are correct , our Life Guards are trained by the Royal Life Saving Society of Australia and under go annual retraining .
We have introduced alot more activities and sports for Kids ( many of them are free also )as well as a special Family Friendly package so we hope that all the family will have a great time with us . China Beach is truely beautiful and is also a very safe beach for swimming .
We are looking forward to a long Hot Sunny Summer so our guets can take advantage of what we have to offer .
Thanks for taking the time to let us know about your stay with us and we hope that you will return to visit us in this great country and at the Fabulous Furama again soon .
Cam On
DTM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Lazy luxury

Furama Resort Danang

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5 of 5 stars
OhNoMyNameIsTaken   2 contributions
Canberra
Apr 28, 2009 | Trip type: Couples
1
person found this review helpful

My wife and I stayed here for five nights on our honeymoon back in late November 2008. At that time the place was nearly deserted as it was winter so cloudy, windy and drizzling every day. But that didn't spoil it! It just made it more relaxing and we still took advantage of the pools and treated the place like it was all our own - the perfect way to wind down after a stressful even like a wedding.

The staff were all very friendly and genuine, and most seemed to really enjoy their jobs. We are not used to the Five Star treatment at all and it was a bit odd at first, but soon enough we felt quite at home.

The daily shuttle to Hoi An is excellent - if it weren't for that we might have felt a bit "hemmed in" since there wasn't much happening at the resort at that time of year.

Notes: 1) Happy hour drinks prices are quite reasonable and the live music was great :)
2) If you need washing done, take it across the road (the shop 2nd from the left, NOT the left-most shop) since the in-house laundry service prices are extortionate.
3) Don't get clothes made at the tailor just outside reception. Go to Hoi An...
4) If you want a 'real' resort experience, don't go in winter! Haha. If we really wanted to use the beach etc we would have been very disappointed. That's not the resort's fault at all though, and it didn't matter to us. In better weather it would be absolutely stunning.

All up a very memorable and enjoyable stay with execllent service and good value as well (mostly). Would go again :)

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay November 2008
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25-34
  • Member since April 28, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from gmdtm, General Manager
(Management representative)
May 5, 2009
Honeymoons are special and we like to make people feel special when they are staying with us at the resort .
You are very correct in what you say as the people of Danang are a very friendly and genuine bunch.,this friendlness comes naturally and is not contrived or fabricated.
I guess that that is one of the reasons why you felt comfortable and "at home" while staying with us. This natural hospitality and friendliness is one of the things we do best and we are proud of the recognition that we get .
We are happy to hear from you that we were able to contribute to your Memorable Honeymoon and we also hope that you will return to stay with us again in the not too distant future at Fabulous Furama
Regards
and
Cam On
DTM .
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Great place to relax and enjoy the beach

Furama Resort Danang

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5 of 5 stars
Home27   18 contributions
Johannesburg, South Africa
Apr 24, 2009 | Trip type: Couples

The Furama is a lovely hotel with fantastic staff. Without exception all the staff were friendly and helpful, everyone greeted us in the corridor. It lies right on the beach and, for a change, it has loads of sunloungers, both on the beach and around the two pools. The beach is lovely and clean and you can walk a long way further up China Beach. At the moment the Furama stands more or less alone on its stretch of beach so its lovely and quiet but several hotels (inclucing a monstrosity a bit further along) are being built so I am not sure how long it will be peaceful for! Food is average, a bit of a let down for a hotel which was exceptional in all other respects. The only disadvantage is that there are no other restaurants around at which to eat, and therefore you tend to be a bit of a prisoner in the hotel in the evenings. They have music in the bar and in a small night club but this is definitely not a hotel to choose if you have teenage kids or are looking for a club type scene. The hotel provides a free shuttle to Hoi An which is only about 20 minutes away and well worth a day trip. Overall a lovely hotel to which we would definitely return. We stayed in an ocean front junior suite since we were having a long weekend away without the kids but there would be plenty of room there for a family with two children. The garden rooms were a lot cheaper and looked out onto beautiful gardens although with no sea view at all. Hotel has a lovely pool which overlooks the beach and is a wonderful place just to lie around and relax. I probably wouldn't select this hotel if we had taken the children with us, although they do have a kids club, but there were very few children when we were there, which was over the Easter Weekend. A fantastic choice for a couple looking for quiet, together time, or a group of adults wanting to relax and explore Hoi An.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since April 10, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from gmdtm, General Manager
(Management representative)
Apr 29, 2009
Thanks for taking the time to give us your opinion on your stay with us .
Seems that in most areas we exceeded your expectations and that is what we strive for .
We are not perfect and we know that , however we do continually try to improve in all areas .
Hope that next time when you return to stay with us you will see further improvements made and you will enjoy your stay even more than you did last time .
Thanks again for letting us know about your relaxing time with us and we look forward to you staying with us again soon at Fabulous Furama.
Cam On
DTM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Most relaxing, enjoyable part of my vacation

Furama Resort Danang

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5 of 5 stars
hunginbk   1 contribution
Bangkok
Apr 20, 2009 | Trip type: Family

I stayed at Furama at the tail end of my vacation in VN after spending the previous seven days in Mui Ne, Hon Rom and Nha Trang. Initially, I was supposed to stay at the Furama for one night but we had such a good time that we extended for three days. My flight from Nha Trang arrived at 0900 and the hotel allowed us to check in with no problems. Our two young children loved the kids club where they spent most of the day participating in different planned activities throughout the day. The rooms are modern, clean and well furnished. The private, whitesand beach was also spotless. All of the staff were wonderful; from checkin to beachside, everyone was extremely nice and helpful. This hotel truly lives up to its five star rating. Thanks for a time.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since April 20, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from gmdtm, General Manager
(Management representative)
Apr 29, 2009
The Team and I are very happy to know that you had a great time with us at the Resort . Earlier this year we started on plans for what we needed to do so as we could provide more activities of interest for kids of all ages. We have increased the number of activities within the Kids Club and also added some more challenging and educational ones to keep them busy and happy .
On top of this we have prepared additional things of interest based on more outdoor activities . Here we have focused on helping to educate on healthier lifestyles and sport (without being too demanding ) but just to show how important excercise and sport is to having a good healthy life .
We will continue to work on these programs and activities and are presently reviewing what we can do to educate ,in a fun way , on what are the best things to eat for a healthy diet . Perhaps we might introduce Kids Cooking Classes later this year .
In any case ,Im happy that we were able to take good care of your children while this allowed more private time for you and your Husband to enjoy your break .
After all thats part of our job and its great to know that we are doing it well .
Hope to see you back at Fabulous Furama again soon .
Cam On
DTM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Furama Resort Danang Also Known As

  • Furama Hotel Danang
  • Furama Resort Da Nang
  • Furama Hotel Da Nang
Address: 68 Ho Xuan Huong Street, China Beach, Da Nang, Vietnam
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