my wife and i have frequented this restaurant several times. however, each time we go there the service seems to go down a notch. the last time was the final straw. before our last visit we were seated near the pool. no one came to wait on us at all. my wife walked over to the counter and asked if we could have a waiter bring us a menu. they told my wife they were too busy to serve at our location by the pool. we have been served there on numerous occasions before. and they were NOT busy at all this time. plus, no one ever bothered to come tell us that we could not be served...they just let us sit there unknowingly.
this last time we sat down at our table and waited for a menu. at least 10 minutes passed by with not so much as even a hello or any acknowledgement that we were even there. and all the time waiters and waitresses were constantly walking by our table. no menu, no hello, no attempt to communicate at all...so we just got up and left.
language is not a barrier here...it is mismanagement and a lack of restaurant knowledge by the staff. like i said, it has been steadily been going down hill for a while now. so do yourself a favor and dine somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.