My second business stay with this hotel was less than satisfactory. The staff, including porters, receptionists and room service could hardly speak a word of English - very unhelpful when I needed help communicating with the taxi driver who dropped me off. The first room I checked into smelt strongly of cigarette smoke (even though it was supposed to be a non-smoking room - on a privellege floor). Second try at a room did not smell, but TV hardly worked - most of the channels that did have reception did not have sound. No internet wifi. When the room service attendant brought my dinner, for some strange reason, my drink came about half an hour after my meal - very inconvenient and no explanation. No gym or salon. Not walking distance to anything.
2 redeeming stars for the receptionist who promptly moved me rooms.
Unfortunately I have to stay here for business frequently, but will try to stay elsewhere next time.
- Official Description (provided by the hotel):
- Located on Green Island in the heart of Danang city, Grand Mercure Danang is only 10 minutes from the Airport. This new hotel consists of 272 modern rooms all featuring breathtaking ocean or mountain views. The hotel offers a Brasserie and specialty Chinese Restaurant, lobby bar, an exclusive Privilege Club lounge on the 21stFloor and conference facilities for up to 800 delegates in 5 meeting rooms and Grand Ballroom. Facilities also include a spa, swimming pool, tennis court and fitness centre. ... more less
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- Also Known As:
- Mercure Danang Hotel Da Nang