Still a long way to go. Waterbottles in room more than 6 months old. Staff very nice, but in general unable to communicate. Simply not acceptable to be adressed as "handsome man". Not being stiff upper lip, but if you want to be up market attention to customer approach is essential. Food Ok, but the menu should be changed more often. Public area should not be polluted with background music. Very annoying if you want "peace and harmony". Final point..louds of charter groups which made it more of a beach hotel than anything else. Frankly the hotel as presented in marketing advertisments is quite misleading. Very nice garden/pool, but if you seek peace and quite beware of all the kids. And.. Beware of potential accidents both in room and going to the Spa in the evening. Little light as you can miss the steps. Bathtube in the room is not for sleep walkers. This hotel is "a Must" for American ambulance chasers,

we were very impressed from our first contact with the hotel fusion maia who dealt with our delayed arrival with no problem.The facilities are just as described on the website -we had a spacious modern style villa with our own pool and wonderful bath and shower area. The main infinity pool and restaurant area are beautiful.The twice daily shuttle to Hoi an was a bonus as we alternated between eating in Hoi an in the evening and shopping in the day time. Our treatments at the spa were wonderful and we were timetabled together which meant that we could enjoy the rest of our time at Hoi an and the resort together.We enjoyed the busy new year atmosphere in Hoi an and the calm atmosphere at the resort.Breakfasts were great and we found the staff very pleasant and attentive.Special thanks to duty manager Trinh Phan who came with us to the doctor in Da nang when my husband was taken ill (and to the manager who covered for her absence and had called the doctor for us very quickly).We felt well cared for and my husband recovered quickly so that we could carry on our trip to south vietnam.

FACT.....If you don't have a great time at this hotel then you may as well give up on travelling, stayed at some truly top end hotels and this beats them all.

Accommodation, service and attention to detail is impeccable, you are made to feel truly special by everyone from the top to the bottom.

We stayed over Tet which due to our ignorance didn't realise so this made the hotel busier with Asian families than I imagine it normally would be as this is a big family time for them. We ended up with a family next to us which made it a little noisy around our private pool at times, mentioned this to one of the staff in general conversation at breakfast and half hour later we were packed and moved to another room. Nothing is too much hassle and in fact the same young lad Jack who had kindly arranged this for us also sent a cake, arranged breakfast on the beach and a romantic flower bath for our anniversary that we a barely mentioned a week earlier in a brief conversation. He's only been here a week himself so God knows how good he'll be when without doubt we come back next year.

I don't often use spa's but my wife frequently uses them when we're on holiday and she rates this one as the best. The professionalism of all the staff is amazing and truly unexpected from what can still be considered an emerging nation when it comes to tourism. I found myself in there more than my wife having wraps, massages and even facials (although I'll keep that one on the down low from my mates). All the therapists are wonderful and I guarantee you won't have a bad treatment, some did stand out however...Ms Sang, Ms Bey and Ms chau were absolutely exceptional.

The restaurant staff are also fantastic, I don't know if it's the recruitment process, the training or the Vietnamese people in general but I haven't had better or more polite service anywhere in the world. We were looked after by Ms Van during our two week stay and she was fantastic, super professional, very friendly and nothing was too much effort. We had Ms Mai on a few occasions and she too was exceptional. I've only mentioned a few staff that we mainly interacted with but everyone we dealt with was great.

Get this hotel on your bucket list, visit Vietnam before it gets too commercialised, spend more than a couple of days here to exploit the lovely empty beaches and surrounding mountains as well as Hoi An.

One slight improvement would maybe be too accommodate the families on one side of the hotel and couples on the other where possible, this hotel does promote peace, relaxation and tranquillity and I feel this would help.

Having an extremely taxing year starting up a new business I was ready for this holiday, however, it did look too good to be true and having stayed all over the world at some of the best branded hotels including the Four Season's and eaten in some amazing restaurants including Rick Stein, Gordon Ramsey, Jamie Oliver...... my expectations can be a bit high. To my delight and surprise, having booked it through the discount site Voyage Prive, both myself and partner never failed to be extremely happy at every turn throughout our 12 night stay.

The rooms were decorated, fitted out and cleaned to very high standard (we loved the sunken bath looking out onto our little swimming pool in our private garden). The food, especially the breakfasts (you could have anytime of the day, anywhere you pleased in the hotel) were fab and every night when we went to bed we found ourselves discussing what we would have the next day as the choice was so good.

What I found to my pleasure, as we all have to budget but still want the best out of a holiday was there was no surcharge for room service, never a lack of bottled water in our room (some days we had as much as 4 bottles each) and for our half board anything on the menu was included.

The service from the hotel to Hoi An was brilliant and the Fusion Maia lounge was like an oasis in the dessert for our weary shopping trips where we were able to put our shopping in a locker, have a glass of wine, some lunch (charged to our room) and venture back out to shop or simply take in the sights and sounds.

The spa was to die for as the treatments were well thought out and done by some very well trained and competent therapists so all treatment's were of a very high standard, followed by a refreshing herbal drink. Do not miss swimming in the spa pool and standing under the waterfall, great fun.

What really made our holiday was the staff, not just the odd one but all and considering there are 300 I take my hat off to the General Manager, Michelle who does such a good job and manages to achieve all it takes to run well, a 5 star hotel. They were so lovely and what was even nicer is that they were genuine and didn't feel they were just nice hoping for a tip. They say the balinese are lovely gentle people but the ones we met could definitely give them a run for their money.

The excursions were well thought out and planned, we really enjoyed Tai Chi on Marble Mountain with Minh, great experience. I am now learning the Yang 24 posture form, at home (never thought that would ever happen)!

Both myself and my partner would have no hesitation in recommending this hotel and will almost definitely be back and would like to very much thank Michelle and her team for making it one of our best holidays.