We had high hopes for this hotel, having seen great reviews for it on TripAdvisor and other similar travel/hotel rating sites.
We stayed for a week, and left feeling somewhat underwhelmed.
First of all, it's location is a bit of a double edged sword. It's close to the airport, but not that close to anything else of tourist value. Not a problem if you're getting around by car or motorbike, but potentially a problem if you are travelling on foot.
Rooms are indeed clean and well appointed. Curiously, a teapot and kettle were offered, but no complimentary tea or coffee, nor were teaspoons available. It's generally quiet, but noise can at times be as bad as any place in Vietnam.
Very few staff away from the front desk speak English, so it was a bit problematic for my partner who didn't speak the language.
The service isn't five-star, but if you ask for something, it gets done, although sometimes with a slight delay. It's certainly not the worst I've had from a hotel by any stretch of the imagination. It meets expectations for a three-star hotel.
Laundry here is quite costly (charged per item rather than by weight of the laundry bag), and you can get it done much cheaper in town. The hotel goes out of its way to ban washing your own clothes, although we did a few items from time to time without bother.
Wifi is free, and sufficiently latency free for VOIP, but signal strength is an issue in some parts of more distant rooms.
Breakfast seems to have taken a bit of a decline in quality since previous reviews - there's barely enough if you are a late riser, and most items are cold by the time you get to them. There's variety, but some odd food items as well (even for Vietnam) such as kettle cooked potato chips for brekkie. This isn't a big issue in Vietnam - you can step our your front door and have breakfast for next to nothing anyway, but if it's important to you, then get in early. The house restaurant isn't anything special, but not overly expensive either if you need something at the hotel.
Our biggest issue with this hotel was the very early checkout - we needed to be out the door by 4:30AM. Although we had notified staff the night before, we arrived downstairs to find that the front desk was closed and the doors were locked, and we had to wake one of the staff members to check out and get out the front door.
Overall, it's a 3* hotel where you get what you pay for. It's generally no fuss, but there are a few niggling issues that stop it punching well above its weight.
3 person rooms are significantly larger and well worth the US$5/day premium.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.