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“Best hotel experience” 5 of 5 stars
Review of Hai Au Hotel

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Hai Au Hotel
2.0 of 5 Hotel   |   576 Cua Dai Street, Hoi An 084, Vietnam   |  
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Ranked #32 of 95 Hotels in Hoi An
Seattle, Washington
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Best hotel experience”
5 of 5 stars Reviewed April 21, 2014

I can't say enough how refreshing it was to stay at the Hai Au. After being met with indifference by most hotels in Vietnam, the staff at Hai Au made me feel like family. They spoke English very well; they were very funny and accommodating; and they helped with all my arrangements with a genuine concern for my happiness. It almost felt like it was run by a fun bunch of sorority girls who seemed to actually enjoy working there! The rooms were cleaned regularly and had everything one would need (AC, mini fridge, tv, DVD player, balcony, shower/bath). The location is maybe a short 10 minute walk into the heart of town, which was nice after a big, delicious meal. Take a dip in the pool to cool off or have a delicious free breakfast at the morning buffet. The only thing is that the four floor building does not have an elevator, which was fine for us 20-somethings, but may be difficult for older or disabled individuals. That being said, it was the best hotel experience I've had so far in Vietnam!

Stayed April 2014, traveled with friends
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1,177 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
Hanoi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 19, 2014 via mobile

Really good stay at Hai Au. Staff all very friendly and helpful and the room felt like luxury! They helped us arrange a bus to nha trang and a cookery course (Thuan Thinh island cookery tour - highly recommended). We ended up staying another night we liked it so much

Stayed April 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 17, 2014 via mobile

Stayed for 5 nights. Stayed there 2 years ago also. No hesitation about booking again!
Reception staff friendly, efficient, cheerful & attentive with a superb attitude!!
Lovely to have a pool & the breakfast was one of the best we had in Vietnam.
A special smile to beautiful Sally for looking after us & Yummy too, & the rest of the staff too!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 17, 2014

Stayed 2 nights and was pleased with room and service. Breakfast was OK. Central location, 5 mins bicycle ride from town, 15 mins to the main beach and 25 mins to the further beach (Au Bang, which we preferred). Bikes are pretty poor quality and 20k Dng/day. A rooster belonging to a neighbouring property woke us at 5.10am every morning - ask to be in a room away from it!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Honolulu, Hawaii
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 17, 2014

The staff at hai au is so attentive, it is astounding. We had a room with a computer, which allowed us to catch up on blogging. We were so sad to leave. The pool is awesome, you can rent bikes for $1. STAY HERE, you won't regret it

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2014 via mobile

We stayed for one night on our honeymoon. The hotel was exceptional with lovely rooms and a beautiful pool. The staff were some of the friendliest and considerate we have ever come across- so helpful and charming- we would come back without hesitation and could recommend with absolute confidence

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 15, 2014

Its a bit away from the tourest center but totally woth it. Nice, clean rooms with a bed so wide there's no way my girlfriend could steal the whole side. Beautiful outdoor pool. Its about a 1km easy walk to the bridge. The staff remembered both our names and spoke good english. The breakfast is awesome!

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hai Au Hotel

Address: 576 Cua Dai Street, Hoi An 084, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Hoi An
#20 Family Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hai Au Hotel 2*
Number of rooms: 33
Official Description (provided by the hotel):
Hai Au Hotel is located in Cua Dai street, a short distance from Cua Dai Beach and not far from the Hoi An historical Old Town – a World Heritage listed site. We have a spacious and peaceful atmosphere. All rooms are roomy with a well appointed bathroom, and big balconies that have nice views. Each room has individual temperature control, IDD telephone, cable television with international channels, Mini-bar; wake up call and 24 hour room service. The sunny, spacious swimming pool is outside. We also have free internet in the lobby and Wi-Fi in all areas of the hotel. ... more   less 
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Also Known As:
Hotel Hai Au
Hai Au Hoi An

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