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“The definition of luxury” 5 of 5 stars
Review of The Nam Hai Hoi An - a GHM hotel

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The Nam Hai Hoi An - a GHM hotel
5.0 of 5 Resort   |   Hamlet 1, Dien Duong Village | Dien Ban District, Hoi An, Vietnam   |  
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Rejuvenate in Style
Ranked #1 of 79 hotels in Hoi An
Melbourne, Victoria, Australia
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
“The definition of luxury”
5 of 5 stars Reviewed November 20, 2013

This property is truly sensational. From the moment you alight at the reception area to the moment you are introduced to your private villa with separate sleeping villa - private pool and direct access to the beach. The features are divine. Our personal butler was a true professional. The daily breakfast was a delight complete with champagne cocktail. If you need to re-charge and love doing so in the lap of luxury, head to the Nam Hai - I'm not sure anyone does it better on the mainland of Vietnam. The buildings are thoughtfully designed. The fitness centre is extremely well equipped. If you desire company and need to leave your private pool, there are 2 main pools that are serviced well by a pool side bar. Simply a place where you could want for nothing.

Room Tip: Choose a private villa right on the beach - divine.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 17, 2013

Stayed seven nights in a beach front villa in September. Couple in mid 40's.

Transport: The hotels' fleet of X5 are shiny and new. The driver was waiting at the airport gate and the car cooled with free WiFi and drinks ready for the 30-40min drive to the hotel. The hotel is nearer to Hoi An than it it to Da Nang.

Rooms:The "10" and "20" numbered villas are closest to the water. The resort is built in a series of "U" shapes and some villas, while technically on the sand, can be a fair way from the water itself. The series of private pool villas up the level of luxury if you wish to be secluded.

It is a typical GHM Hotels property. Beautifully planned and built. The gardens are verdant and lush. Photo's really do not do the place justice.

Staff: The main restaurant manager Ms Ai is a standout lady - friendly and warm. So to the other staff members - and the (relatively new) F&B manager was always at hand.

The house keeping staff were discrete and efficient. Rooms and belonging carefully cleaned. Laundry service efficient, accurate and relatively cheap. Well worth using.

The concierge team members where also great providing accurate recommendations for the sourcing of a marble sculpture from a local reputable suppler who carved more contemporary style works than the other producers. Our sculpture was shipped back home and arrived in pristine condition three weeks later.

The concierge team also arranged a day tour to Hue using the hotel's BMW X5. A comfortable ride for a long day trip to and from Hue. It was not cheap - but you pay for what you get - a new X5 and a driver to yourself for about 8-9 hours so it is was well worth the price. Worth a day doing this to see the UNESCO listed imperial city.

Finally the team also arranged a two night cruise in Halong Bay using the Au Co Line and it was all handled efficiently and promptly.

The Spa: It was tranquil and peaceful. The massages/treatments performed with competence and skill.

Food: As we stayed seven nights we really got to know the menus at the various restaurants and bars.

Breakfast. Good selection of western and local foods including Pho ( "Fur"" a soup of either chicken or beef). Champagne either on its own or in cocktails included in the buffet was a nice touch. The ginger/passionfruit/lime juice mix was awesome.

The standard of food was exemplary - in not many places could you be treated to a comparison freshly flown in french oysters up against those from local farms at Na Trang ( the local oysters were in fact sightly better) on a complimentary basis at the bar one evening. Prime fillet beef from Australia cooked precisely to order topped with fois gras was succulent and with good grass fed beef taste .

The out door Vietnamese restaurant for lunch and dinner also great - it getting an over haul and all dressed up for the dinner service. An eggplant hot pot was terrific and so was the sauteed local mixed mushrooms. In fact the quality and taste of the vegetable dishes was great - even for a committed meat eater.

Pool service: The snack of grilled local calamari marinated in fish sauce and palm sugar was a stand out. The Pool side team are polite, friendly and unobtrusive. Complementary sun screen and cool bottles of water were a nice touch.

Wine: An extensive list that is not cheap by any standard, but you have to remember that you are on a beach in the middle of Vietnam tens of thousands of miles away from France/Australia/NZ. Wine is a luxury in these parts and costs good money to get flown in. On par with prices in a very good resort in Thailand and not out of kilter when compared to a good restaurant in Sydney, HK or Singapore.

Gym: At the entrance to the resort. All new gear and great design for the his/hers change rooms leading to the gym. Two tennis courts (hard court) and a basket ball hoop area . They have a team member that you can hit with on the tennis court when your better/other half decides the spa is a better option than running around a tennis court.

Outside the resort: Hoi An: A relatively short taxi ride (US$7) to Hoi An (about 15 -20 mins). The hotel does a shuttle bus but the taxi is far more convenient. Why skimp on a few dollars on transport when you are staying in a place like this. A lovely ""old town" with plenty of options for shopping and eating. Certainly cheaper if you want to catch a taxi into the town and have a meal there. Morning Glory Restaurant was recommended by the hotel and was spot on. The "White Marble Restaurant and Wine Bar" was an awesome place to spend a lazy afternoon watching the local world go by .

Overall, a beautiful resort with in an idyllic location. It is a credit to the manager Mr Hess and GHM generally, to run a great hotel in what is a fairly remote area of Vietnam.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Top Contributor
125 reviews 125 reviews
28 hotel reviews
Reviews in 45 cities Reviews in 45 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 17, 2013

Our mistake to come this time of the year when monsoon has left the rest of southeast asia. Just stayed during major tropical depression for 4 nights. Rained 40 straight hours but much rain is normal in October and November--this is the very rainy season here Great property which is hard to get your money's worth in bad weather. Great breakfast buffet, very good fitness center with sauna and steam rooms, excellent spa, and incredible one bedroom villas. Nice welcome cocktail party on Friday nite. Room service was nice--was able to order lunch menu items at nite
Staff was awesome. Rooms are large and opulent. Wi--fi was best of any of 13 five star hotels we stayed in southeast. Fantastic pool area which I was able to enjoy the last day of our stay

Would be great place January to May. They will pamper you and you will get value for your money

Go to Hoi An for dinner to Morning Gloria or Madame Ly's where you can have great food, cocktails and wine for $15-20 a person. Only $7 cab each way

Some things could be improved or cautions to staying here

--very large resort so great distance between rooms and dining and pool. Try to get room closer to everything
--tv did not work most of our stay and when worked very low quality equal to one star resort. Usually we don't watch but in rainy weather tv would have helped
--good movie selection but whole movie system went out during the movie and could not see it to the end
--room is multiple levels so makes trips to and from bathroom dangerous at nite
--no special benefits during 4 day stay during rainy season Probably fault of travel company ICS and not the Nam Hai
--extremely expensive restaurants--excuses given by management in previous reviews just self justification for predatory pricing.

Management needs to go to Metropole in Hanoi and figure how to create an evening atmosphere to keep bar area and informal restaurant packed with happy customers who feel they are getting good value for their money vs having to go to Hoi An for dinner

Room Tip: Get one close to the pool and dining areas
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  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter H, Manager at The Nam Hai Hoi An - a GHM hotel, responded to this review, November 17, 2013
It was a pleasure to read that you felt well looked after by our dedicated team during your recent four night stay at The Nam Hai in spite of the inclement November weather. Whilst you were not able to enjoy the pools and the beach, we were glad to learn you had the opportunity to take advantage of the well-equipped gym, The Spa as well as join the weekly management cocktail.

Your constructive feedback is taken to heart and we will address each point raised in due course. Once again, thank you very much for your visit and we are looking forward to welcoming you back in the foreseeable future. Walter Hess, Resident Manager.
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Chester, United Kingdom
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed November 16, 2013

This resort simply has the "wow factor" and competes at top level with the Worlds best. You feel special here and are tentatively looked after by the many staff who will great you warmly and really make you feel special and wanted.

The two restaurants are superb and provide dining at its best, so-be-it a tad pricey but the quality is second-to-none.

Breakfast is simply to die for. I won't ruin your surprise by telling you about it but just wait and see!

The bungalow furnishings are exceptional and designed interestingly providing a modern, contemporary look and feel. Music-stocked I-pod, Bose sound system, stocked minibars (yes, barS), a slightly "kinky" outside shower as well as full "his and hers" inside facilities makes this place my number ONE in Vietnam and, arguably, number ONE globally.

Don't hesitate and book your luxury retreat.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 16, 2013

We stayed here for two nights and wished we'd stayed longer. It's everything you'd expect of 5* and more. We had a beach side villia. The room was modern and luxurious. It had a mini bar with complementary alcohol and soft drinks. There was an outside shower area and beautiful terrace over the beach. The pools are enormous and also beautiful.
Special mention to breakfast - quite possibly the best ever! Everything from smoked salmon and champaign cocktails to endless piles of freshly cooked waffles and cooked breakfast. Most importantly - the best brew in Vietnam.
We ate at the Vietnamese restaurant one night. Expensive but good food in a beautiful setting. The other night we went into hoi an which is well worth doing as it's a very pretty town with lots of shops and restaurants to explore.
If we ever come back to Vietnam we will certainly stop off here.

Stayed November 2013, traveled as a couple
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VA
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 13, 2013

Typhoon NARI had visited this resort just 9 days before our arrival and pounded the resort with 130km/hr winds for hours. We were very concerned for the staff and for the resort. We were assured by email that the resort was ready for us. The drive to the hotel revealed the true nature of the destruction from NARI. We arrived and were greeted by several of the staff including the general manager. While you could see that the resort had been heavily damaged they brought in over 400 workers to restore the resort. Everything in and around our fabulous 6,000 sf, 3 br villa was perfect. Only the roof had not been repaired and that issue posed no problem. Great job, Nam Hai.
Our stay here was magical. Everywhere you turn there is the ocean or a pool or a fountain a waterfall, lush greenery, etc. Etc. Our villa came with a Butler and Hung, his name, was at our side at any time that we needed anything. We found out that he was awaiting the arrival of his first child within just a few days. (We found out later that he had a healthy little girl.)
The food at the restaurant was excellent but because of the loss of some of the buildings on site from the typhoon the service was very slow. If we would ever return to the area, thd Nam Hai would be our first stop.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 11, 2013

My wife and I stayed here for five nights in September 2013. Everything you read about the helpfulness and attentiveness of the staff we can readily endorse - they were excellent. There are some attractive features too in the design, especially the location of the two restaurants. Sadly however we totally disliked the bungalow in which we stayed. It was the standard design and we found it dark, and even dangerous being set on three levels with steps/stairs ever ready to trip you up or stub your toes. The bed was elevated on a high platform -(why???) - so visiting the loo in the middle of the night was risky requiring descent in two stages. The hot water supply was appalling. It took three minutes - timed! - to reach the bungalow. The food in the restaurants is grossly overpriced. A two course meat for two with one beer and two glasses of house white came to £125 sterling...
Thank goodness for the lovely helpful staff!

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter H, Manager at The Nam Hai Hoi An - a GHM hotel, responded to this review, November 11, 2013
We appreciate you taking the time to post a review and share your experience about your stay at The Nam Hai. We admit, the design of the villas is unique and the layout may not suit everyone’s taste in terms of comfort and ergonomics - we have empathy for your point of view.

As for the prices of food & beverage offerings, we concur with you that they may appear high (in comparison with free standing restaurants in Hoi An), yet we procure only high quality ingredients, pay our English speaking staff competitively, comply with international standards of hygiene and offer dining experiences comparable to first class hotels or restaurants elsewhere in the world, all of which our discerning guests expect from a GHM property.

Once again, thank you very much for your recent stay and for acknowledging the helpfulness and attentiveness of our staff. We will pass on your compliments and are sure our team will be happy to learn about your compliments. Walter Hess, Resident Manager.
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Additional Information about The Nam Hai Hoi An - a GHM hotel

Address: Hamlet 1, Dien Duong Village | Dien Ban District, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Hoi An
#1 Luxury Hotel in Hoi An
#1 Spa Hotel in Hoi An
#1 Romantic Hotel in Hoi An
#1 Business Hotel in Hoi An
#1 On the Beach Hotel in Hoi An
#3 Family Hotel in Hoi An
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Nam Hai Hoi An - a GHM hotel 5*
Official Description (provided by the hotel):
Along a seemingly infinite stretch of sand, amidst Vietnam’s richest cultural heritage, a strand of sophisticated, visually striking villas lines the dramatic beachfront. Inspired by 2,500 years of history, The Nam Hai’s architecture and interior design presents a dramatic play on wind and water inspired by ancient feng shui philosophy and the grandeur of the Tu Doc royal tombs of Hue. Explore the nearby UNESCO World Heritage Sites of Hoi An, My Son and Hue with its Buddhist pagodas, royal tombs and historic citadels. Return to our calm, tropical shore on Ha My Beach to relax around three expansive swimming pools, in the spa on a lotus pond, over gourmet Eastern and Western cuisine or in the privacy of one of our 100 private retreats, elegantly finished with Vietnamese lacquer and diaphanous silk, some of which are served by a most attentive butler. ... more   less 
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Also Known As:
The Nam Hai Hotel Hoi An
Nam Hai Hoi An

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