We have stayed many five stars hotels but The Nam Hai is the best. It is not because of the layout, the pool, the beach, the villas or the restaurants (previous Tripadvisor reviewer who stayed here had many good comments about this). We only mention about the service and it was over our expectation.
We stayed in a Pool Villa with two daughters. Unfortunately one of our sweetheart was sick, she slept soundly and her temperature is up to 39 degrees. We were very worried and we called our doctor for an advice and The Nam Hai also called a doctor for us. The Management team took care of us, sent my daughter some flowers and Managers came to see us every day to make sure she was all right. The hotel was very busy but we felt that only our family was staying there and we appreciate that. "Sick is not good but when you sick at The Nam Hai is sweet" my daughter said. Our Butler tried her best to make our stay became a memorable one.
We were going to visit Cambodia after our stay at The Nam Hai but our doctor said "NO". The weather in Cambodia is a problem for our daughter's health and "NO" it meant we have to cancel our trip. Everything was "upside down" and we deceived to change our plan. I tried to rearrange our flights, hotels, transfers, tours to Cambodia, Bangkok, Phuket and Singapore in the last minutes but I couldn't do it after two hours calling around. Flights were fully booked, the hotel numbers in Cambodia and Bangkok could not be reached. I asked our butler if anyone in the hotel can help and she suggested us to see the Concierge and we met a fabulous person at The Nam Hai. "This is your vacation, please relax and let us handle all" he said and he did. We didn't know what did he do with the airlines (Vietnam Airline, Thai Airway, Cathay Pacific) but he did all which my travel agent and I couldn't do, we were deeply impressed. Some time the phone couldn't get through when he had to ask someone to transfer the call for an oversea number (Operator?) and he used his cell phone instead. We sat there and putted pressure on him but he always smiled, we hoped he could assist us half of that. We came back after three hours and he didn't disappoint us. All tickets, hotel reservations, transportation, tours were changed and in hard copies confirmation. That is the reason we say incredible service. We wish we wrote his name on a paper (Gnuyen or Nhuyen?) but namely Concierge Manager. We really had a wonderful holiday and we can't wait to return.
- Official Description (provided by the hotel):
- Along a seemingly infinite stretch of sand, amidst Vietnam’s richest cultural heritage, a strand of sophisticated, visually striking villas lines the dramatic beachfront. Inspired by 2,500 years of history, The Nam Hai’s architecture and interior design presents a dramatic play on wind and water inspired by ancient feng shui philosophy and the grandeur of the Tu Doc royal tombs of Hue. Explore the nearby UNESCO World Heritage Sites of Hoi An, My Son and Hue with its Buddhist pagodas, royal tombs and historic citadels. Return to our calm, tropical shore on Ha My Beach to relax around three expansive swimming pools, in the spa on a lotus pond, over gourmet Eastern and Western cuisine or in the privacy of one of our 100 private retreats, elegantly finished with Vietnamese lacquer and diaphanous silk, some of which are served by a most attentive butler. ... more less
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- Also Known As:
- The Nam Hai Hotel Hoi An
- Nam Hai Hoi An