I have (successfully) used Trip Advisor for many years and The Nam Hai is so amazing that it has motivated me to write my first review! We had high expectations of this hotel given its price vs other options in Vietnam and I am pleased to say it exceeded ALL our expectations and was worth every cent. It is so romantic we felt like we were on our honeymoon (and we werent). The beach is beutiful and its location to Hoi An old town is perfect.
Our beach front villa was stunning (but to be honest ALL the villas look to have pretty good views/outlooks so if you are wanting to go and can't afford the beachfront villa then go for a standard villa and you won't be disappointed). The rooms are incredibly well appointed with supervised divine bed, espresso machine, iPods that are connected to a fab sound system (or you can plug in your own) the large sunken bath was lovely, outside shower a novelty (especially at night time - showering under the stars is a must) and you get your own push bikes to ride around the large resort, FUN, we rode to/from breakfast every day. The villa even has sensors which subtly light the hall if you get up in the middle of the night to duck to the bathroom. They have honestly thought of everything!
The free flow Champagne at breakfast was a great way to start the day (giggling!). The staff are all lovely attentive and speak perfect English ... most all go out of their way to learn your name, particularly the pool staff if you are ordering frequent rounds. The current GM Anthony (new as of Jan this year i believe) is absolutely FABULOUS, he had incredibly high standards, he makes all guests feel welcome and sets the tone for the entire resort. We had trouble getting a taxi one night so Anthony kindly drove us into Hoi An - service above and beyond what you would expect. By comparison I stayed at the Westin in Melbourne 3 nights / week every week for almost SIX YEARS and only ever got a generic card and the occasional fruit bowl from their GM!
The Nam Hai recently acquired 5 brand new black X5 BMWs, I def recommended booking these to collect you from the airport so the luxury starts as soon as you get off the plane in Danang (our travel agent booked a cheaper transfer for us - regretfully - it was a dodgy old Corolla). If you do feel guilty about too much pool time and not enough culture .... the concierge arranged a private tour for us to go to My Son in the X5 ... i felt safe and comfortable in the hands of our driver (cant be said often in Vietnam!) and our guide was very knowledgable. They really go the extra mile at Nam Hai, our driver even greeted us with a cold wet towel after we had trekked through the My Son ruins .... Ahhhh indulgence and luxury even in the middle of nowhere!
The day spa is rated as one of the top 10 spas in the world ... Who would be crazy enough to come all this way and not drop another couple of hundred bucks checking it out?!?! We booked an hour foot reflexology followed by the Love Bath. During our treatment in the over water villa were so happy that we thought we were going to burst! Our only regret is that we didn't find enough time to go back there a second time during our 5 day stay.
The gym is world class, has everything. I probably should've gone more than once ....but I was so busy poolside (adults only poolside! Heaven)
It's worth taking a short 5 min walk along the beach to see the local bars and restaurants - VERY local, very cheap, beer was fine, we didnt eat there though.
The concierge has a map and list of restaurants and tailors they recommend in Hoi An which was very helpful. We went to Mango Rooms for a drink to watch the sunset and the lanterns being lit, it was lovely. White Marble was sensational for dinner and Morning Glory was good too and both were super cheap BUT the food at the Nam Hai is best hands down.
We are already trying to figure out when we can return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your recent holiday at The Nam Hai and for taking the time to submit your detailed review. It was a pleasure to read that you thoroughly enjoyed your stay from start to finish and felt well looked after by our staff as well as Mr. Anthony Gill, our General Manager. We are looking forward to welcoming you back very soon. Walter Hess, Resident Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.