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“Worst hotel ever” 1 of 5 stars
Review of Grassland Hotel

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Grassland Hotel
3.0 of 5 Hotel   |   500 Hai Ba Trung Street | Hoi An Old Town, Hoi An, Vietnam   |  
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Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #40 of 85 Hotels in Hoi An
4.5 of 5 stars 78 Reviews
Brisbane, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Worst hotel ever”
1 of 5 stars Reviewed November 23, 2014

The only good thing about this hotel was the size of the room and it had a balcony. The beds are hard as a rock the shower head chest height over the bath. I had to have a bath instead then the water would not drain out. A maintenance man came with a bucket and scooped out the water into the toilet.
Thin grey towels that were once white. The food was disgusting especially breakfast. Flys everywhere and fly eggs in my fruit, cold eggs and no selection whatsoever. Staff coughing and spluttering during our breakfast. I mentioned they needed to see a doctor but few spoke or understood plain English.
Odd glasses from various banks, unclean plates. No bread. I ordered noodle soup and got two minute noodles on a plate with a few veggies on top. When I complained I did not order this, reception called the kitchen and put me on the phone. The kitchen staff very abruptly told me yes I ordered that and if I didn't pay for it she had to pay for it herself. I would steer clear of this place.

Stayed November 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrasslandHotel, Manager at Grassland Hotel, responded to this review, 4 weeks ago
Dear Madam,
Thanks for all your comment and feedback for the stay with us.

Our Hotel has been step by step upgrading the facilities up to the standard of the 3 star hotel and it is still carry on. The bed, bathroom and even the amenities are in our plan upgrading implementation. So we are sure your next trip if we have chance to welcome you, things will be totally different.
.
F&B team has been appreciated for all your comment, we will improve all criteria for a better breakfast also the services

Best regards,
Mr Hoang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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78 reviews from our community

Traveler rating
    47
    18
    9
    1
    3
See reviews for
5
30
15
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Brisbane, Australia
1 review
3 of 5 stars Reviewed November 16, 2014 via mobile

We didn't have hot water on our first day, but later realised that the hot water system had been turned off. The shower head, water pressure and spray wasn't very good.
The staff were very helpful and spoke English well, however sometimes gave conflicting advice about booking private drivers for sight seeing.
Breakfast selection was reasonable, however flies were constantly buzzing around so make sure you use insect repellent.
The free shuttle service is a great initiative, however we once had to wait 45 minutes after the scheduled time.

Stayed November 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrasslandHotel, Manager at Grassland Hotel, responded to this review, November 21, 2014
Dear Mr Pritika from Brisbane Australia,
Warmest greeting from Grassland Hotel, Hoi An, Viet Nam. On behalf of the hotel, wishing you good health, happiness & success. Thank you for your great feedback. It's highly appreciated and will help us to improve our ability to serve you.
Hope to see you again.
Best regards,
Mr Hoang Le
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 16, 2014

Checked in here because the price was good. $15 per night for 3 people, so only $5 each. It far exceeded mine and my fellow travelers expectations. The room was clean, spacious and had a great balcony. Wifi connection was great, fridge was handy, cable tv included english channels and hot water worked fine. The only time we had a problem with it was after we left it running for ages while showering and washing our own clothes. (Which due to the balcony and the tub was easy and meant more money to spend on yummy local food) Even then, the hot water returned very quickly. Included in this price was the use of free bicycles (5-10 minute max. ride to centre of town- the transport method of choice as hoi an is so flat). The location was great as it was halfway between the beach and main town. The staff were wonderful. I cannot fault Grasslands. That's why we ended up staying 6 nights.

Stayed November 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrasslandHotel, Manager at Grassland Hotel, responded to this review, November 21, 2014
Dear Miss Rover,

Greeting from Grassland Hotel

Thank you so much for your choosing to staying . We are happy to read that you had a great stay with us and was happy with our room. We will share your comment to all our team and i am sure that they will be very motivative to read that.

Once more again, Thank you for your positive feedback and we are looking forward to welcoming you back again soon

Regards,
Mr Hoang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuncurry
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 10, 2014

Came here aftering visiting a backpackers which was the same price but not as nice, came with two friends and the whole time we got looked after by the staff. They were kind and attentive. Facilities were excellent and room service was frequent.

Stayed November 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrasslandHotel, Manager at Grassland Hotel, responded to this review, November 21, 2014
Dear Mr Mathew ,
Warmest greeting from Grassland Hotel, Hoi An, Viet Nam. Thanks a lot for your great comments and time you spent with us and hope to see you next time
Best regards,
Mr Hoang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 5, 2014

The service was wonderful. The staff were always smiling and willing to answer any questions. The restaurant has great prices and is delicious!
The only stipulation was the housekeeping. We would have liked to have our bathrooms fully cleaned, not just new towels and an empty garbage.
A major plus was the pool. It was beautiful and very refreshing on a hot day.
Overall, you'll enjoy the hotel:)

Stayed October 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrasslandHotel, Manager at Grassland Hotel, responded to this review, November 21, 2014
Dear Ms Samantha,
Greeting from Grassland Hotel.

Thanks for all your comment and feedback for the stay with us.

House-keeping team has been appreciated for all your comment, we will improve all criteria for a better. So we are sure your next trip if we have chance to welcome you, things will be totally different.

Once more time, thank you for your great feedback. It's highly appreciated and will help us to improve our ability to serve you.
Hope to see you again.

Best regards,
Mr Hoang Le
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 29, 2014

We were jumped by their agents when got off the bus.
They showed us a distorted map as if the hotel was very close to center and other hotels but it's quite far (although on the main street).
About 20-25 minutes walk from center, which is a bummer especially at night. During the day they have a shuttle service a couple times a day.

Also, although they promised us a hot shower before we get on the bus at night, there was no hot water at all and this made us very angry.

Other than that, the hotel was clean, the service was good and the pool is quite nice.

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrasslandHotel, Manager at Grassland Hotel, responded to this review, November 21, 2014
Dear Mr Roy,
On behalf of the hotel, thank you very much for your choosing to stay. We will share your comment to all our team and i am sure that they will be very motivative to read that.
Your feedback is highly appreciated and will help us to improve our ability to serve you!
Once more again, Thank you for your positive feedback and we are looking forward to welcoming you back again soon.
Best Regards,
Le Hoang - Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Squamish, British Columbia, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 4, 2014

One of the most amazing places to visit was Hoi An. the grassland hotel's staff was as warm hearted as the mid-day sun outside.... they were there for me, Very clean the food amazing... exceptionally helpful with helping me find my way around Hoi An I would highly recommend a stay at the Grassland Hotel ...very affordable... the pool was a fantastic addition...

Thank you Nhung...
you are the best.....
Best requards
Trina Hill
B.C. Canada

Room Tip: There wasn't a bad side so pick anyside...
See more room tips
  • Stayed August 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrasslandHotel, Manager at Grassland Hotel, responded to this review, 4 weeks ago
Dear Ms Trina from Canada,

On behalf of the hotel, thank you very much for your feedback. Hope you are well. We are happy to read that you had a great stay with us We will share your comment to all our team, especially Nhung and i am sure that they will be very motivative to read that.

Your feedback is highly appreciated and will help us to improve our ability to serve you!

Once more again, Thank you for your positive feedback and we are looking forward to welcoming you back again soon.

Best Regards,
Le Hang - Mr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grassland Hotel

Address: 500 Hai Ba Trung Street | Hoi An Old Town, Hoi An, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#22 Spa Hotel in Hoi An
#26 Romantic Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grassland Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Grassland Hotel is located on Hai Ba Trung street, near the ancient pagodas, bus station, traditional handicraft villages, the eco-area of sea and river. Here is the shortest way to Japanese-Covered Bridge and other tourist attractions in the heart of Hoi An. The hotels logo is the immense natural scene embodying the image of bird's wings stylized with the pastoral and gentle blue, spreading over the old quarter of Hoi An. Grass land Hotel is built towards the East where you can enjoy the sea-breezes and sunlight. ... more   less 
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Also Known As:
Grassland Hotel Hoi An

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