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“Scammers! ” 1 of 5 stars
Review of Grassland Hotel

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Grassland Hotel
3.0 of 5 Hotel   |   500 Hai Ba Trung Street | Hoi An Old Town, Hoi An 12345, Vietnam   |  
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Hotel amenities
Ranked #36 of 81 hotels in Hoi An
Santiago
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Scammers! ”
1 of 5 stars Reviewed 1 week ago

I stayed in this hotel for three nights and it was ok. It wasn't that clean though, I found cockroaches in my bathroom. But the worst thing that happened to us is trusting in one of the receptionists. She told us that she was going to arrange the bus to Hue and then to Hanoi. We told her that we wanted to travel in a good bus; clean, wifi, etc. She told us that she was going to arrange the best bus but that we had to pay more for it, so we did it.

The first bus was terrible. Small, full of locals eating and throwing garbage everywhere, no aircon, not enough seats and no wifi. We tried to stay calmed because it was a four hour trip but then we saw the second bus to Hanoi. This bus was a DISASTER!!! It was a 12 hour trip and we spend 17 hours traveling, seats were old and smelly, there were cockroaches everywhere, aircon didn't work well and the driver was crazy, they didn't have wifi and they said that it was broken just that day.

Seriously this is the worst trip I have had in my whole stay. I'm so angry and no one is responding about this or giving my money back. Don't trust them!!!!!!!

Stayed September 2014, traveled with friends
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62 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Santiago
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a good stay there but there were a few things that I didn't like. We had been in better hotels in Vietnam for the same price or even cheaper sometimes..
The breakfast is a disaster.. Cold eggs, no cereals, no yoghurt, no milk, etc..
The girl of the reception sold us a ticket (it was supposed to be the best bus in Vietnam) for 6 dollars extra, and was the WORST BUS THAT I HAVE EVER BEEN IN VIETNAM, in my opinion that was a scam...

They have a good swimming pool and free bikes!

But it's far away from the town and they close the doors of the hotel at 10pm, so yo have to wake the guy of the reception up!

I recommend something nearer from town!

Stayed September 2014
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Buderim, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I loved staying at grassland hotel, the staff were very friendly and extremely helpful, I booked a fair few flights in Saigon and wasn't sure of them, the lady at the front counter, made phone calls and double and triple checked that everything was correct, she was so very helpful with that and other questions. My room was very tidy and clean and the pool area is amazing. Highly recommend this to a fellow traveler or friend in a heartbeat!

Stayed August 2014, traveled with friends
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gold coast
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Best part of hotel is pool to cool off in after days sightseeing. Hotel a bit out of town and although they have free shuttle bus it only runs every two hours. TV reception very poor,only a average hotel.

Stayed August 2014, traveled solo
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Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 10, 2014

Arrived at 6PM into a 2bedroom room on the 3rd floor.
The beds sheets & blankets were not cleaned and had sand and dirt in it.
They cleaned the sheets in the morning.
Free buffet breakfast:
- Sandwich bread w jam or peanut butter
- Pre-fried eggs, stir fried veggie instant noodles, stir fried egg & veggie rice in 3 warmers
- Orange/Lemon juice, Coffee

Nice garden & pool.
Motorbike rental available
Shuttle bus ride out to Old City or transit station.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 7, 2014

The first thing that one has to mention is the pool! Nothing better than to relax in the pool after an 19hour bus ride from Hanoi. The room with 2 beds is clean and nice and just for the right price 12$ per night. The hotel is halfway from the center and from the beach. If you're considering going to beach take a bike (it's free just ask at the reception) but if you're planning to go to the city center a 10 minute walk should be enough. I'm backing for 3 months and I must say that for 6$ person/night this was the best place I stayed.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seville, Spain
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 5, 2014

we stayed 5 days and it was a very pleasant stay. the swimming pool area is great, staff very fiendly. there are free bicycles and free shuttle to the old town, which is very convenient. in 20 minutes by bike, you are on the beach. rooms are clean and spacious. good library for book exchange.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grassland Hotel

Address: 500 Hai Ba Trung Street | Hoi An Old Town, Hoi An 12345, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#19 Spa Hotel in Hoi An
#25 Romantic Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grassland Hotel 3*
Official Description (provided by the hotel):
Grassland Hotel is located on Hai Ba Trung street, near the ancient pagodas, bus station, traditional handicraft villages, the eco-area of sea and river. Here is the shortest way to Japanese-Covered Bridge and other tourist attractions in the heart of Hoi An. The hotels logo is the immense natural scene embodying the image of bird's wings stylized with the pastoral and gentle blue, spreading over the old quarter of Hoi An. Grass land Hotel is built towards the East where you can enjoy the sea-breezes and sunlight. ... more   less 
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Also Known As:
Grassland Hotel Hoi An

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