My worst experience in Vietnam, will recommend this hotel to no one. Been here for quite a while. It made me feel like a minority home-stay in the country side rather than a 3 star hotel like it claimed.
The breakfasts were the same every day, with cheap coffee and no milk but sugar alone. I saw a few dirty pans in totally black color is being used to make our omelet and other similar things. The restaurant is running by a manager who hasn't shaved for like a month. I work in hospitality industry so this is totally unacceptable.
The room was quite big with basic facilities. However they use the Japanese style closet with doors sliding to the sides. These door dropped out when we slide them to open it. That was kind of scary. I shoot a notice to the reception and they came to fix it. Next day, it happens again.
If you reserved a bungalow, I suggest you stay inside instead of walking out for sight seeing, as there are not much but grass and a smelly river side. And don't ever check out what is under the bungalow as the only things you may find is trash and some building material.
The swimming pool is kind of dirty with a life guard who is shirtless most of the time showing off his sumo belly. And in order to get to the swimming pool you will have to cross a small path which is about 2m wide but very smelly with dead fishes that some fisherman hanging on the side walk.
The fact that this resort is not one whole complex but a few small area separated by public side walk really frustrate me out. As very early in the morning, say 4 to 5 o'clock, you can hear people yelling at each other at the market nearby, sound from motorbike crossing the bridge above.
But the thing that make me feel awful the most was the service and the staff. There is no way you can say this is a hotel due to the service they provide. There are 3 to 4 different types of dressing, and the receptionist are the only one wearing uniform - Vietnam traditional dress. The other? Whatever they found to dress themselves up I guess. They don't speak very good English here and also not very useful to assist you on whatever matter you have.
The exchange rate is ridiculous. And there is not much thing you can do in the resort so it's kind of boring. Hope you guys have a wise choice as there are many better places around with the same rate we pay for this hotel.
- Official Description (provided by the hotel):
- Pho Hoi Riverside Resort is ideally located on Cam Nam Islet. Access to the center of Hoi An ancient town is by a beautiful bridge across the Hoi An River. It is in a very convenient location, close to trade centers, the post office, hospital and bank. Guests can come to the resort by road or waterway. ... more less
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- Also Known As:
- Pho Hoi Riverside Hotel Hoi An
- Pho Hoi Riverside An