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“Hoi An Trails - A Treasure” 5 of 5 stars
Review of Hoi An Trails Resort

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Hoi An Trails Resort
4.0 of 5 Resort   |   276 Cua Dai Road, Hoi An, Vietnam   |  
Hotel amenities
Ranked #43 of 95 Hotels in Hoi An
Victoria
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Hoi An Trails - A Treasure”
5 of 5 stars Reviewed July 25, 2008

Whilst on a Travel Indochina Tour (which was excellent, couldn't be faulted) we stayed at Hoi An Trails. What a wonderful place to wind down and relax.

The rooms were excellent, everything you could possibly want was available. We had a view over the pool which we spent quite a bit of time in to escape the heat.

Is family friendly, suitable for lone travellers and groups.

The staff were all so friendly and obliging. It was a pleasure to spend time there. Breakfast is great, a very good choice of food, and free internet in the cafe.

We loved our stay at Hoi An Trails and hope to get back there soon.

There were 2 shops across the road and our only complaint , which wasn't about the hotel, was that the shop on the right looking out from the front of the hotel, charged an elderly woman in our group to help her walk her across the road. So go to the shop on the left where you can get your laundry done for a very reasonable price and the owner is very friendly.

Stayed May 2008
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624 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Surrey, England
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed June 22, 2008

My partner and I have just returned from another successful holiday – this time at the Hoi An Trails Resort on the outskirts of Hoi An in Vietnam. As we are of the required age we went with Saga on their special three weeks for the price of two deal. A wonderful trip at a wonderful price!!

The flights with Singapore Airlines were great although we had to stop in Singapore for five hours on the way out and, on the return, we stopped in Cambodia before stopping again in Singapore. However, we were lucky enough to travel on the new A380 airbus on the UK-Singapore-UK parts of the flight which was a wonderful experience.

The hotel itself is lovely. I thought the reception area was pretty and welcoming. It is airy and cool and I found the staff friendly and helpful.

Our room was a deluxe one which Saga offers and it was large with high ceilings. The air conditioning did not turn off when you left your room so it was always lovely and cool to come back to. There was a reasonable size television with a good choice (including three news channels, two film channels and an Australian channel). There was also a safe (free of charge) and mini bar (extra charge). We had two small double beds and as many pillows as we wanted. The duvets were too heavy as it was so hot and, as I like to sleep covered, I asked for a top sheet so that I could sleep with that only. It took a few days but, eventually, they placed an empty duvet cover over the top of my duvet and I used that as a top sheet which worked very well indeed. The bedding is very clean and white and monogrammed with the name of the hotel; it was changed every, or every other, day. In addition, there was a small sitting area leading out to our veranda.

In the bathroom, there was always lots of hot water and a walk-in shower as well as a shower over the bath. The towels were nice and thick and they were changed twice a day. There was the usual array of toiletries plus comb, razor, sewing kit, etc replaced whenever necessary.

The rooms were kept pristine clean. My only problem is that they were very dark and we always had to have the light on.

The restaurant was good although the buffet food in the evenings became a little ‘samey’ by the third week. What it lacked in variety it certainly made up for in taste and presentation. The staff could not do more for you, they were very helpful and polite. The white wine was often warm but they got used to us asking for ice. (If you can do it in South Africa, you can do it in Vietnam!)

The bar itself was behind the circular ‘floating’ bar (sited over a small lake with lots of koi carp and other fish). It had comfy chairs and coffee tables around a central area containing books, games and two computers with free internet - it was nice to log on every other day and keep in touch with home.

The swimming pool and gardens were lovely and very well tended. Unfortunately, as the weather was so hot, the pool was not cold enough (I never thought I would ever say that); it was like getting into a warm bath. There was also a Spa and, although we never tried it out, we were told it was very good and excellent value for money.

The hotel offered a free shuttle bus several times a day to and from the town and the beach club. However, the taxis are cheap and reliable (and very good condition) so if the timing is wrong, there is always an alternative.

People borrowed the hotel’s cycles or hired them from either of the two shops across the road. If you follow suit, beware, as there does not seem to be any form of Highway Code. There are literally hundreds of cycles and motor cycles on the roads; sometimes the motor cycles will contain a whole family of five, sometimes there will be a basket or two on the back containing pigs. It is entertaining to witness and the locals do not seem to get worried but I’m sure there must be lots of accidents.

Our rep, Hien, was the best holiday rep we have ever had to deal with. She could not have been more helpful or considerate. She arranged an additional trip for us, as well as sorting out all our free trips and booking specific seats on the aircraft for our return home. She was an absolute delight to be with and was a mine of information.

We went on five inclusive trips: Hoi An walking tour (including Japanese Bridge), Danang sightseeing (including Marble Mountain), My Son, Phuoc Lam Pagoda and a Centre for Streetchildren. In addition, we did an additional trip to My Lai (pronounced Me Lie) which was where a whole village of 504 women, children and elderly men were massacred in one day during the Vietnamese war. I learned so much from this and was deeply moved by the whole experience.

And now the weather … it was hot, hot, hot! 35˚C+++ all the time, with high humidity. We have travelled a lot but it was certainly the hottest holiday we have ever been on. There was no possibility of sunbathing other than with high factor sunscreen and under large parasols. The Vietnamese wear coolie hats, long sleeved tops and trousers, as well as gloves and face masks – anything to stop them getting sunburned.

I could go on forever. Go to this wonderful country before it gets spoiled (there are already several large hotels being built along the beach as you drive into Hoi An) and you could do no better than to stay in the very friendly and welcoming Hoi An Trails Resort.

  • Liked — Clean and spacious, friendly and helpful staff
  • Disliked — The rooms and bathrooms were dark
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 21, 2008

Stayed here for 3 nights, very spacious rooms (deluxe room, $70 an night), well worth it. Very clean and well maintained with plenty of complimentary toiletries. Pool was great, and surroundings lovely. All staff were very friendly, food was good too. They have their own beach and free transport to the beach, a few kilometres away. Would not hesitate to stay here again. The best we had stayed in during 3 weeks in Vietnam.

  • Liked — Air conditioning that worked properly!
  • Disliked — Nothing I didnt like
  • Stayed June 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 11, 2008

Have just returned from the Hoi An Trails and had a great time. I was one of the Brits that stay for 3 weeks with Saga, and although a lot of people thought we were mad to want to stay in the same place for so long we loved it.
The restaurant and bar staff here are really great, and our rep Hin was delightful. Rooms are a good size, clean and reasonably furnished. Our room backed onto a private house, with ducks and chickens running around! some people objected to the noise but I loved watching the family working in the gardens.
The hotel runs a shuttle service to town and the beach, although both are within walking distance it can be a jaunt particularly in the heat. The beach club was a pleasant surprise and the sea was wonderful to swim in, although it can be rough it was perfect whilst we were there.
Although our stay was all inclusive, we are out in Hoi An several times and never had a bad meal. For a special occasion I would recommend Brothers Cafe in Hoi An, lovely setting and food.
My only complaint is that the drinks were never cold enough, the beer and wine were rarely as cold as you would want - and thats from a Pom - so I imagine Australian guests would struggle with that. For cold drinks we went to the restaurant next door, cold Tiger beer at a good price!
I would recommend My Son, Marble Mountain and Cham Island for trips out.

  • Liked — Location and cleanliness
  • Disliked — Warm Beer
  • Stayed May 2008, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 29, 2008

My family with two teenage girls stayed at trhe Resort for 5 nights we had two Deluxe rooms separated by a open corridor. The rooms were at the back of the resort which backed onto a private residence so it was interesting to see ducks wandering around and someone working in the garden. The rooms were very nice and large with a separate sitting room and a balcony. The beds were very comfy and again a light covered doona was the bedding. The bathroom was very nice and the toiletries supplied all monogramed in vietnam are amazing combs,razors sewing kit as well as shampoo etc. The towels are changed twice they come again in the evening. However in the bathroom their is a lourve screen that opens to the bedroom this makes the bathroom not very private.The resort itself is beautiful the plants and geckos with bridges all surrounding the pool.
The resort caters for Saga Tour from UK so alot of retired english sit at the resort for three weeks we noticed that they are at the pool early to claim the lounges for the day..No one else at the resort had teenage children another German couple had small children. Vietnam seems to appeal to older traveller so my girls did get alot of stares.The restaurant was great it had a large menu and everything we ate was great and cheap $3USD It did however take a hour or more to get your meal and some English were quite rude about this to the lovely waitresses.The buffet breakfast was Ok everything was there bacon, eggs and pancakes to order fabulous pastries and coffee.The service was good but at the reception desk they did seem to huddle to together. The resort organised our private car trip to My Son which was amazing for $40usd -private car is best with kids as you stop or return when you want. Across the road is two shops Mrs Lan and Mrs Van very handy for drinks chips etc and washing $1 a kilo both ladies are so nice its hard to choose when they both are caling you over!!! We caught the free shuttle to the town and we had clothes made at Adong Silk and we are very happy my husband had a suit made probably not the cheapest in town but very good quality.We walked the 1km to the beach which also is beautiful but grab a blue towel from the pool area before you go as at the beach you have to pay for small white towels at The Beach Club. The resort has a bar area on a platform with books and two computers which are so slow but my daughter did manage to get on My space. Overall it was a nice place to stay

  • Liked — The pool
  • Disliked — no privacy in bathroom
  • Stayed April 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 24, 2008

The Trails was a very pleasant surprise... the room was very spacious, bathroom with separate shower and also a bath was very clean with towels and toiletries in large supply. Having our own balcony was a treat, also desk and lounge area on the lower section of our room. The view from our room overlooked a family home which added to its charm as we watched the chickens and ducks scratching around in the beautifully maintained garden.
The pool area was very nice, however having a class of school children learning to swim each day cut our use of the pool down somewhat.
Free internet in the bar area was a bonus.
Service in this hotel needs to be addressed. Plenty of staff and they were friendly, however they seemed to prefer to huddle together and chat rather than service the guests. The breakfast area was not overly welcoming as flies were a problem on the food. Tablecloths were not as clean as they need to be or kept stocked with serviettes, salt and pepper.
This hotel is a little out of the centre of Hoi An but the taxi fare is about $2 and there is a hotel shuttle.
We certainly loved Hoi An and would recommend The Trails because of the rooms and the pool area. We did hear that they were planning to make a new restaurant area which would certainly be a huge positive.

  • Liked — Our room
  • Disliked — The service
  • Stayed May 2008
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hurst, Texas
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 5, 2008

After traveling from Hanio to the center of the country, this was a welcome site. The room beautiful and the grounds well maintained. Lot of flowering plants and bicycles that you can rent to go to the beach which is a couple of miles away. Large swimming pool which is a plus since Vietnam is so hot. Several bars and a nice open air dining area. We spent 10 days in Vietnam and this was the nicest hotel we stayed in.

  • Stayed April 2008
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hoi An Trails Resort

Address: 276 Cua Dai Road, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#13 Top resorts Hotel in Hoi An
#16 On the Beach Hotel in Hoi An
#17 Luxury Hotel in Hoi An
#19 Spa Hotel in Hoi An
#25 Romantic Hotel in Hoi An
#27 Family Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hoi An Trails Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Hoi An Trails Countryside Resort provides a new approach of taking care of the requirements of guests. Whatever you want or need, we are there to ensure that everything is taken care of right down to the smallest details. Hoi An Trails Resort brings you to the local culture, the natural environment and particularly the normal life of Hoi An people, that you can feel in every facet of service. ... more   less 
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Also Known As:
Hoi An Trails Hotel Hoi An

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