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“Spacious but expected more” 3 of 5 stars
Review of Hoi An Trails Resort

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Hoi An Trails Resort
4.0 of 5 Resort   |   276 Cua Dai Road, Hoi An, Vietnam   |  
Hotel amenities
Ranked #26 of 77 hotels in Hoi An
Los Angeles, California
Top Contributor
67 reviews 67 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
46 helpful votes 46 helpful votes
“Spacious but expected more”
3 of 5 stars Reviewed January 12, 2013

With the reviews here I expected more. The rooms were pretty large but it felt a step below the other hotels we stayed out. Details need to be paid attention to here. They have a shuttle that takes you to town and the beach which is very convenient. Taxis are also inexpensive to get here. Breakfast quality was eh but I don't care about the breakfast. We don't come to a hotel for that. Enjoy a drink at the floating bar and hang out in town.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 7, 2013

Extremely large and spacious room with its own huge sitting area and balcony. Quite luxurious. Everything was clean and the beds comfy, large spacious bathroom. Large swimming pool area though no room for us on the poolside loungers, a few people had lovely massages in the spa. Breakfast was okay. The hotel has a shuttle to hoi an town and to the beach or you can grab a bike (or you can walk - 2kms to the beach). Coming from Australia the beach was not too our liking. The room service food in the hotel was excellent (we arrived quite late in the evening).

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milnthorpe, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 5, 2013

wonderful relaxing hotel,rooms set in six 3 storey chalets decorated in traditional style.all set in tropical gardens with good size pool in centre.outside bar with several computers for guests to use free of charge.staff friendly and curtious.put on excellant xmas eve dinner all outside with entertainment.flat even roads round hotel great for bikes.

Room Tip: ground floor as no lifts
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 5, 2013

While a great deal of our time in Hoi An was spent in town at the tailors, the time we enjoyed at the hoi an trails resort was relaxing and most pleasant. Our family rooms were very spacious and 'first class'. Chilling by the pool on the daybeds surrounded by beautiful gardens and many palm trees was definitely the highlight! the spa and massage facilities were so lovely. Buffet style breakfast was excellent but the dinner and room-service lunches was below average and disappointing. besides that, its definitely a return destination!!!!!!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 3, 2013

We have just returned from our first visit to the lovely historic town of Hoi An. the Hotel was picked at random, mainly because Agodo were offering special deals for this hotel and also because it looked so picturesque on their web-site. We loved it from the moment we arrived.....it was on the 29th of December so all the Christmas trimmings were still up and beautifully decorated both outside and inside the hotel. It is a traditional, atmospheric Vietnamese style hotel, with a good size, very pretty pool and spa and lush landscaped grounds. Our room was gorgeous, we had a deluxe room that was huge , with three steps leading down into a lounge and study area, beautiful black marble bathroom etc. However we did see the standard room whilst we were there, which is smaller but still very tasteful and beautifully furnished. We only had breakfast there so I can't comment on lunch and evening meals but the breakfast choice and quality was superb. There were choices in the breakfast buffet from all different countries, such as traditional British, Vietnamese, Italian, German, Thai etc - it was impossible to be bored with the breakfasts which were often more like lunch or dinner sets! The breakfast menu also changed daily, with new delights, apart from a few staples, like the British breakfast, cereals and fruit etc. The hotel is only a little way out from the old historic town, about 5 to 10 minutes by road, however there was a regular free courtesy bus that took you to either the historic town or the beach, where the hotel has it's own generous, pretty stretch of beach with sunbeds and huge palm parasols. So the hotel is very conveniently situated between the beach and the historic town. There were also complimentary bicycles if you needed them. A final word has to be said about the staff. To us, it doesn't matter how lovely and picturesque the hotel if the staff are rude or inefficient but here at Hoi An Trails the staff genuinely valued their guests and couldn't do enough for them. Everything was always accompanied by a smile and friendly conversation, and that was everyone, whether reception, housekeeping or maintenance etc. This could be because the Hoi An Trails is under the management of the wonderful manager we met there called Em Hai- a truly delightful lady who always checked we were happy with everything, always found time for a warm friendly chat and even came with us to the airport in the hotel shuttle bus to wave goodbye! Me and my husband have stayed in many hotels in many parts of the world, including 5 star resorts and spas but this definitely ranks as one of the two best hotels we have ever stayed in, even though it has a 4 star rating. To us , it has an official 4 star rating but we would give it a 5 star rating when it comes to decor, charm, cuisine and above all, first class genuine welcome an customer care, We are looking forward to going back there as soon as we can.

Room Tip: We stayed in the deluxe room which was enormous and beautifully presented, but even though smaller t...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Wales
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 29, 2012

We were lucky enough to be given a suite, including 2 bathrooms. Although situated at the front of the hotel over the entrance it was remarkably peaceful. The swimming pool area was thoroughly relaxing and the buffet breakfast had an excellent selection. There was a courtesy mini-bus into Hoi An which we used. It was very prompt. We used the laundry across the road to have some of our clothes laundered - an excellent service.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 26, 2012 via mobile

I shall start with a positive and there is really only one which is the deluxe room is rather spacious. Saying that, on this recent trip to Vietnam i have been staying at cheaper hotels where to be quite frank the room gave also been spacious and the service has been near 5 class.

Hoi An trails is a fairly big hotel. The look of the place is quite nice. However the room although spacious are cheaply finished.

The food is also some if the most average food I've eaten in Vietnam.

The most disappointing thing though with this hotel is the customer service. It's so unlike the rest of Vietnam. They do not care or take the time with their customers. If they to not understand they simply hang up the phone or walk away in Hope you just go away. They also give poor information. I heard many guests being given false information. The hotel has many staff so it's not a case of understaffed or over worked but just poor training and even poorer management.

I would strongly advise not staying at this hotel. I stayed at one hotel in hoi an for a third of the price and I am checking out earlier to go back there.

I was hoping for a treat and some comfort all I got was a stressful time. One huge disappointment. .

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hoi An Trails Resort

Also Known As:
Hoi An Trails Hotel Hoi An
Hoi An Trails Hotel
Address: 276 Cua Dai Road, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Hoi An
#9 Luxury Hotel in Hoi An
#12 On the Beach Hotel in Hoi An
#12 Top resorts Hotel in Hoi An
#18 Romantic Hotel in Hoi An
#19 Family Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hoi An Trails Resort 4*
Official Description (provided by the hotel):
The Hoi An Trails Countryside Resort provides a new approach of taking care of the requirements of guests. Whatever you want or need, we are there to ensure that everything is taken care of right down to the smallest details. Hoi An Trails Resort brings you to the local culture, the natural environment and particularly the normal life of Hoi An people, that you can feel in every facet of service. ... more   less 
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