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“Very nice hotel” 4 of 5 stars
Review of Hoi An Trails Resort

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Hoi An Trails Resort
4.0 of 5 Resort   |   276 Cua Dai Road, Hoi An, Vietnam   |  
Hotel amenities
Ranked #46 of 100 Hotels in Hoi An
Brisbane, Australia
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Very nice hotel”
4 of 5 stars Reviewed January 7, 2013

Extremely large and spacious room with its own huge sitting area and balcony. Quite luxurious. Everything was clean and the beds comfy, large spacious bathroom. Large swimming pool area though no room for us on the poolside loungers, a few people had lovely massages in the spa. Breakfast was okay. The hotel has a shuttle to hoi an town and to the beach or you can grab a bike (or you can walk - 2kms to the beach). Coming from Australia the beach was not too our liking. The room service food in the hotel was excellent (we arrived quite late in the evening).

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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681 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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Turgutreis, Turkey
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 5, 2013

wonderful relaxing hotel,rooms set in six 3 storey chalets decorated in traditional style.all set in tropical gardens with good size pool in centre.outside bar with several computers for guests to use free of charge.staff friendly and curtious.put on excellant xmas eve dinner all outside with entertainment.flat even roads round hotel great for bikes.

Room Tip: ground floor as no lifts
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Ho Chi Minh City, Vietnam
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 5, 2013

While a great deal of our time in Hoi An was spent in town at the tailors, the time we enjoyed at the hoi an trails resort was relaxing and most pleasant. Our family rooms were very spacious and 'first class'. Chilling by the pool on the daybeds surrounded by beautiful gardens and many palm trees was definitely the highlight! the spa and massage facilities were so lovely. Buffet style breakfast was excellent but the dinner and room-service lunches was below average and disappointing. besides that, its definitely a return destination!!!!!!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed January 3, 2013

We have just returned from our first visit to the lovely historic town of Hoi An. the Hotel was picked at random, mainly because Agodo were offering special deals for this hotel and also because it looked so picturesque on their web-site. We loved it from the moment we arrived.....it was on the 29th of December so all the Christmas trimmings were still up and beautifully decorated both outside and inside the hotel. It is a traditional, atmospheric Vietnamese style hotel, with a good size, very pretty pool and spa and lush landscaped grounds. Our room was gorgeous, we had a deluxe room that was huge , with three steps leading down into a lounge and study area, beautiful black marble bathroom etc. However we did see the standard room whilst we were there, which is smaller but still very tasteful and beautifully furnished. We only had breakfast there so I can't comment on lunch and evening meals but the breakfast choice and quality was superb. There were choices in the breakfast buffet from all different countries, such as traditional British, Vietnamese, Italian, German, Thai etc - it was impossible to be bored with the breakfasts which were often more like lunch or dinner sets! The breakfast menu also changed daily, with new delights, apart from a few staples, like the British breakfast, cereals and fruit etc. The hotel is only a little way out from the old historic town, about 5 to 10 minutes by road, however there was a regular free courtesy bus that took you to either the historic town or the beach, where the hotel has it's own generous, pretty stretch of beach with sunbeds and huge palm parasols. So the hotel is very conveniently situated between the beach and the historic town. There were also complimentary bicycles if you needed them. A final word has to be said about the staff. To us, it doesn't matter how lovely and picturesque the hotel if the staff are rude or inefficient but here at Hoi An Trails the staff genuinely valued their guests and couldn't do enough for them. Everything was always accompanied by a smile and friendly conversation, and that was everyone, whether reception, housekeeping or maintenance etc. This could be because the Hoi An Trails is under the management of the wonderful manager we met there called Em Hai- a truly delightful lady who always checked we were happy with everything, always found time for a warm friendly chat and even came with us to the airport in the hotel shuttle bus to wave goodbye! Me and my husband have stayed in many hotels in many parts of the world, including 5 star resorts and spas but this definitely ranks as one of the two best hotels we have ever stayed in, even though it has a 4 star rating. To us , it has an official 4 star rating but we would give it a 5 star rating when it comes to decor, charm, cuisine and above all, first class genuine welcome an customer care, We are looking forward to going back there as soon as we can.

Room Tip: We stayed in the deluxe room which was enormous and beautifully presented, but even though smaller t...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Wales
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed December 29, 2012

We were lucky enough to be given a suite, including 2 bathrooms. Although situated at the front of the hotel over the entrance it was remarkably peaceful. The swimming pool area was thoroughly relaxing and the buffet breakfast had an excellent selection. There was a courtesy mini-bus into Hoi An which we used. It was very prompt. We used the laundry across the road to have some of our clothes laundered - an excellent service.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 26, 2012

I shall start with a positive and there is really only one which is the deluxe room is rather spacious. Saying that, on this recent trip to Vietnam i have been staying at cheaper hotels where to be quite frank the room gave also been spacious and the service has been near 5 class.

Hoi An trails is a fairly big hotel. The look of the place is quite nice. However the room although spacious are cheaply finished.

The food is also some if the most average food I've eaten in Vietnam.

The most disappointing thing though with this hotel is the customer service. It's so unlike the rest of Vietnam. They do not care or take the time with their customers. If they to not understand they simply hang up the phone or walk away in Hope you just go away. They also give poor information. I heard many guests being given false information. The hotel has many staff so it's not a case of understaffed or over worked but just poor training and even poorer management.

I would strongly advise not staying at this hotel. I stayed at one hotel in hoi an for a third of the price and I am checking out earlier to go back there.

I was hoping for a treat and some comfort all I got was a stressful time. One huge disappointment. .

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 23, 2012 via mobile

Flies on the Buffet Breakfast are a turn off, however the staff are friendly and helpful. Rooms are clean, large consisting of a patio with french doors, sunken sitting room, large bathroom with a separate shower.
Each wing is not connected to each other so in the rain you get wet moving to the reception or the restaurant. Food is fresh and tasty and not that expensive. Across the road you have Laundry and massage facilities much cheaper than the hotel. Another negative when windy is that doors seem to slam everywhere in the middle of the night.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hoi An Trails Resort

Address: 276 Cua Dai Road, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#12 Top resorts Hotel in Hoi An
#17 On the Beach Hotel in Hoi An
#17 Luxury Hotel in Hoi An
#23 Family Hotel in Hoi An
#26 Romantic Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hoi An Trails Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Hoi An Trails Countryside Resort provides a new approach of taking care of the requirements of guests. Whatever you want or need, we are there to ensure that everything is taken care of right down to the smallest details. Hoi An Trails Resort brings you to the local culture, the natural environment and particularly the normal life of Hoi An people, that you can feel in every facet of service. ... more   less 
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Also Known As:
Hoi An Trails Hotel Hoi An

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