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“Nice hotel, staff let it down” 4 of 5 stars
Review of Hoi An Trails Resort

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Hoi An Trails Resort
4.0 of 5 Resort   |   276 Cua Dai Road, Hoi An, Vietnam   |  
Hotel amenities
Ranked #34 of 81 Hotels in Hoi An
Dublin, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Nice hotel, staff let it down”
4 of 5 stars Reviewed November 19, 2012

We picked this hotel for its location and good price. The hotel itself is clean, well kept communal area, lovely pool, good breakfast choices and in a good location. THe free transfers into hoi an and to the beach are great as well as the free bike rental. However, the staff really let the place down, they really are more interested in groups rather than independent travellers, were not very helpful when asked questions. While I realise you are in a different country the front of house staff should have a good understanding of english-not all did.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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531 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Haaksbergen, The Netherlands
1 review
5 of 5 stars Reviewed November 17, 2012 via mobile

What a lovely place to stay! Beautiful very large rooms, amazing bathroom, lovely attentive and helpful staff, beautiful and convenient location with free shuttle bus services to the beach and town and the food (including breakfast) was great. Pity about the weather. Attended the cooking school here, which included a trip to the market to buy some of the supplies (whilst it was still reasonably dry) which was also very worthwhile and a good thing to do on a very wet and rainy day. Would love to stay here longer; we had 2 nights here, and recommend the place highly.

Stayed November 2012
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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 13, 2012 via mobile

This resort is fantastic! Excellent service, free shuttle to the beach or town, great pool and room. Although no door on the shower it is easily worked around. Laundry across the road and massage too. Taxi is $2 to/from town.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, New South Wales, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 12, 2012

I'm loathe to write a negative review but unfortunately, this was exceptionally disappointing from the beginning. We commenced with being told by the manager that my online payment receipt must have been incorrect and we hadn't actually booked a room because the site we used does not accept online payment?

After about 30 minutes of waiting, he apologised and told us he had no rooms available except a small one and could we wait in that for an hour or so while they made a room up.

We took the advice of previous travellers and did not eat at the restaurant but went to the river instead - a fantastic suggestion.

When we went for breakfast the next morning, we were very disappointed with the buffet that previous advisors had raved about - the food was old (looked as though it had been sitting there for half a day) and there were lots of bugs covering the fruit and bread items.

There were certainly a large number of staff to cater for guests, however they all stood around in clusters speaking to each other in Vietnamese rather than looking after the guests - my partner and I felt like an inconvenience than a paying guest.

Even more interestingly, when we returned to the room after breakfast, we received a call to the room to make sure we were checking out and to make sure we were out by 12!! I've certainly never received that service at a resort before!

We would have if we could but were pressed for time and so decided to stay one more night.

After another morning of the same service (although they moved us into a cheaper room), we had to get out as we didn't want to spend our last night in Hoi An here! We found the Hoi An Historic hotel and were absolutely devastated we didn't find it sooner.

Overall, a very disappointing experience - I hope the hotel gets it right because the grounds and the architecture of the buildings and rooms are beautiful.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed November 11, 2012

The resort is right on the main road into Hoi An and only a few minutes by bicycle into the old town. It is a very peaceful place, well maintained with a wonderful bar and pool. We didn't use the spa, but it looked very very nice from the pool. The room was simply HUGE....an upper and lower level and small balcony. The grounds are lush with orchids, and palms. Beds were great, and bathroom was most pleasant, even with the wooden shutters between the bedroom and tub/shower. The rainshower cubicle was super....almost felt like you were outside (you aren't). We had bicycles from the resort as part of our package...and biked around Hoi An (it is nice and flat....so no huffing and puffing). The traffic is just as crazy as elsewhere in Vietnam...but once you get the hang of it, it is a lot of fun. The scooters and cars wont hit you...it is like a dance everyone weaves in and out and around each other. Breakfast was OK, nothing super. The bar was nice to finish the night off with a drink and relaxation.

Room Tip: Get a bicycle to get around Hoi An town. You can leave them parked anywhere no one will touch them.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brigham, Ut
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 11, 2012

We recently stayed at this resort for 1 night and were wishing we could have stayed longer. The room, superior double, was huge with a balcony, tub and shower. The resort was situated right off a street, but the grounds were covered with trees and greenry and you felt that you were in the jungle. The spa was excellent and the massages were much more reasonable than in the states. The food was very good. We had supper in the bar area and breakfast at the buffet. Very helpful staff. Would love to stay here again

Room Tip: If you have trouble with stairs, ask for a ground floor room. The resort only has 3 stories, but qu...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 10, 2012

We only had 2 nights here. 2 families 9 people in total. Great rooms - very large and good facilities. We really enjoyed the pool. Staff very friendly and helpful. Nice bar to the side of the hotel and nice bar in the pool! About 4k to the centre of Hoi An

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hoi An Trails Resort

Address: 276 Cua Dai Road, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#11 Luxury Hotel in Hoi An
#13 Top resorts Hotel in Hoi An
#15 On the Beach Hotel in Hoi An
#18 Spa Hotel in Hoi An
#25 Romantic Hotel in Hoi An
#25 Family Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hoi An Trails Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Hoi An Trails Countryside Resort provides a new approach of taking care of the requirements of guests. Whatever you want or need, we are there to ensure that everything is taken care of right down to the smallest details. Hoi An Trails Resort brings you to the local culture, the natural environment and particularly the normal life of Hoi An people, that you can feel in every facet of service. ... more   less 
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Also Known As:
Hoi An Trails Hotel Hoi An

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