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“Finally, a good hotel in Hoi an!” 5 of 5 stars
Review of Phuoc An Hotel

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Phuoc An Hotel
2.0 of 5 Hotel   |   39 Tran Cao Van St., Hoi An, Vietnam   |  
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40% off room rate
Ranked #67 of 85 Hotels in Hoi An
4.5 of 5 stars 23 Reviews
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Finally, a good hotel in Hoi an!”
5 of 5 stars Reviewed 1 week ago

As backpackers, we tried to stay in cheep hotels. We changed hotels 3 times in our 1 week stay in Hoi an because of horrible rooms, ants, and sleepless nights. After finding this hotel we were so angry that we didn't find it before... We paid 12-15 dollars at different bad hotels and this one was 20$ including breakfast (or 15$ without breakfast)! The room was clean, and cleaned by the staff every day, big, comfortable beds and most importantly- quiet at night! We were welcomed with orange juice and got help with whatever we needed. They even had the post office come to us to send our tailor clothes home! The hotel provides more than other places for the price you pay... Pool, working wifi, free bicycle rent and more.
Definitely recommended!!!

Stayed December 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phuong d, Quản lý bộ phận lễ tân at Phuoc An Hotel, responded to this review, yesterday
Dear Ariel,
Thanks you for talking the time to share your comment about your recent stay at Phuoc An Hotel.We are very happy and appreciates with your support. We are really look forwards to welcome you back in the future .
Best regards
Phuoc An's Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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23 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Nelson, New Zealand
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Okay so we didn't get it for $20 a night and they were firm at $25 but hey, we had read such great reviews and after just a few days I knew why. We loved this hotel in Hoi An. The staff were excellent and always smiling and friendly. They were professional and looked after our valuables for us making sure to wrap them in a seal first for added security. The room was immaculate and had a small balcony looking down over the street. There was a lady up the street selling Banh mi which was fabulous and we could munch that whilst drinking Biere Larue and looking down into the street. The bed was super comfy and though the air conditioning sometimes stopped working it always came back on eventually. The WIFI was free. Also next door are two perfect restaurants. Cafe 41 & 43. Awesome. The small pool was so welcoming after a hot day of trawling through tailor shops or soaking up sun on the beach. The breakfast was delicious but be up early if you want the good stuff and remember to order your eggs.
I would rate the hotel 10/10 in all honestly and am happy to say it was my favourite hotel we stayed at in all of Vietnam. Once again, excellent staff and clean fresh room every day. Thanks so much....

Room Tip: The same side of the road as reception. The opposite side was dusty and dark. The higher the floor t...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phuong d, Người quản lý at Phuoc An Hotel, responded to this review, 1 week ago
Dear Valued Guests,
Thank you for spending time writting this wonderful review of our hotel.We are so happy to hear that you enjoyed our facilities and services.We will continue to do our best to improve the hotel service to make our guest more comfortable stay.We looking forwards to welcoming you back next time.
Best regards
Phuoc An 's Team
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Leeds, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is ideal if you want to be near to the old town without paying old town prices and near to some fantastic Vietnamese restaurants. It has a very pretty facade with little balconies and an outdoor terrace where you can have breakfast or just relax throughout the day. The rooms are well appointed with a nice bathroom and a very comfortable bed. The street it is on is quiet after 10pm and the windows do block out any street noise before then to ensure a good night's sleep. The staff are friendly and helpful although they did not reply to a couple of emails that we sent to arrange pick up from the bus station. The pool is small (to be expected) but looks clean although we never tried it. The cleanliness is fine however the cleaners did forget to leave towels and did not clean some glasses that were used but these oversights were rectified once brought to their attention. Overall a very good budget hotel in an ideal location to enjoy the beautiful town of Hoi An. The bikes are a great bonus as they are free.
One word of caution - we booked a private vehicle through the hotel to take us to the train station at 12:30am, the car did not arrive until 12:45 and when it did the driver smelt of alcohol, he also drove very erratically and fast, it was scary and unpleasant, I am not saying he was drunk but it was worrying. Luckily the roads were quiet and we arrived safely. It is up to you to decide if you would use this service.

Room Tip: If you want a street view ask for one at the front of the hotel, they have a small balcony which is...
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phuong d, Người quản lý at Phuoc An Hotel, responded to this review, 2 weeks ago
On behalf of Phuoc An Hotel , we would like to say thank you for choosing our hotel during your vacation in Hoi An, Vietnam and also thank you for taking the time to share this beautiful review on Tripadvisor.

We were delighted that you had a memorable experience at our hotel and your comments. We were sorry problem about transfer to train station service, we will change the new car service supplier is better to please customer
Thanks again and we are looking forward to welcoming you Phuoc An hotel soon!

Warmest regards,

Phước An's team
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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Arrived very early hours and a local helped us to the hotel. We were kindly let in and given a bottom room free of charge which other hotels rarely do! Staff are wonderful. Was given option for rooms later that morning. Chose not to take the room overlooking the quaint pool so they showed us a back room on another floor as they couldn't guarantee the other room would be quiet for us. Great customer service. Only downfall is tub in bathroom is mounted not secured so take care not to sit on it as well as loose electrical points near bed. Take care! No lift either. Free use of bicycles which is the best way to see Hoi An. Basic breakfast for $3 but the sweet staff make up for it with their eagerness to please. We paid $20 p/night which was ok. Biggest gripe is that the beds and pillows weren't comfortable at all. Would stay again.

  • Stayed November 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phuong d, Quản lý bộ phận lễ tân at Phuoc An Hotel, responded to this review, 4 weeks ago
We thank you for your comments.
We're always innovative equipment to suit the needs of modern times that you need. It was changed, changing, and will be changed quickly and positively. So, when you're come back will feel absolute satisfaction.
Hope to see you again with all of our hearts.
Receptionist Shift Leader: Nguyen Dang Cao.
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Puchong
Top Contributor
137 reviews 137 reviews
76 hotel reviews
Reviews in 69 cities Reviews in 69 cities
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Book a standard room directly from them for US$20. Stayed at room 205.They provide a pick up from Danang airport for US$15 one way. Room is very clean and has flat screen TV. Air condition and hot water works well and wifi internet is available in the room. Room rate comes with 2 free buffet breakfast. They also provide free rental of bicycle, Location is great, near old town. Staff working there are all very friendly. Had a good conversation with Cao who speaks fluent Malay. Hotel has a small swimming pool and next to restaurant they serve homemade beers for only 3,000 VND. Would definitely stay here again when back to Hoi An.

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phuong d, Quản lý bộ phận lễ tân at Phuoc An Hotel, responded to this review, 4 weeks ago
We want to send thanks deeply for your clearly comment for the hotel. We have a special promotion policies depending on the season. And those policies at giving you a comfortable vacation away from your home as in your own home. We have a team of professional staff and friendly, always willing to help you in any case. Hopefully our favor for you that will make you remember us when you return to Vietnam, to Hoi An.
Receptionist Shift Leader: Nguyen Dang Cao.

(Malay Version)
Kami mahu menghantar terima kasih mendalam untuk anda mengulas jelas bagi hotel. Kami mempunyai polisi promosi khas bergantung kepada musim. Dan dasar-dasar untuk memberikan anda percutian yang selesa dari rumah anda di rumah anda sendiri. Kami mempunyai pasukan kakitangan profesional dan mesra, sentiasa bersedia untuk membantu anda dalam apa-apa hal. Semoga memihak kepada kami untuk anda yang akan membuat anda ingat kami apabila anda kembali ke Vietnam, untuk Hoi An.
Ah Cao.
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Chinese Camp, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2014

The Phuoc An was a home away from home for us. The staff were fantastic right from the start of our stay and very helpful with any queries we had. The free push bikes were great as well. I would recommend the Phuoc An to anyone wanting a good value stay in Hoi An.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phuong d, Người quản lý at Phuoc An Hotel, responded to this review, November 12, 2014
Dear Valued Guest,
Thank you for taking the time to share your feedback from your recent stay at the Phuoc An hotel We are happy to hear that you enjoyed your time with us-from everything ( rooms, breakfast, staff, bicycle, swimming pool) options to the service you received from our staff

We are certainly looking forward to welcoming you back soon.

Sincerely,
Mrs. Na
General Manager
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Manila, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2014

Everything is just right with this hotel. From it's nice location (along a food street), to the courteous and very helpful staff, the free bicycles, and of course our room itself, which seemed extravagant (with a terrace even) despite being the cheapest on offer. Nice touch on even the small details of the bed and bath rooms. Part of our memorable experience of Hoi An is having stayed in this hotel which really felt like a home away from home. Will definitely stay here again for a longer time on our next visit to the ancient town.

Room Tip: Request for one with a terrace.
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phuong d, Quản lý bộ phận lễ tân at Phuoc An Hotel, responded to this review, November 10, 2014
Sincerely thank you for the nice words to Phuoc An hotel. Under the motto "home away from your home", we are always working with enthusiastic let you feel as you're staying at your own house!
Best wishes to you guys after a long trip.

Receptionist Shift Leader: Nguyen Dang Cao
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Additional Information about Phuoc An Hotel

Address: 39 Tran Cao Van St., Hoi An, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#30 Romantic Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:2 star — Phuoc An Hotel 2*
Number of rooms: 28
Official Description (provided by the hotel):
The hotel located in the green and quiet area, just few steps to the downtown of Hoi An the UNESCO world heritage site. The beautiful Cua dai beach is a 5 km biking and Da Nang International Airport is a 35 km drive. Special free internet access, bicycle, pick up from railway station, airport. ... more   less 
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Also Known As:
Phuoc An Hoi
Hotel Phuoc An

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