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“Great stay!” 5 of 5 stars
Review of Green Heaven Hoi An Resort & Spa

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Green Heaven Hoi An Resort & Spa
4.0 of 5 Resort   |   21 La Hoi St., An Hoi, Hoi An, Vietnam   |  
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Ranked #37 of 95 Hotels in Hoi An
adelaide, australia
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Great stay!”
5 of 5 stars Reviewed July 2, 2014

We loved the hotel - the location was brilliant and the room was spacious and comfortable. We enjoyed our class very much and all had clothing made by the resident tailor - fantastic quality and service! The breakfast was also very good. Easy walking distance to the old town and Japanese Bridge. Da Nang and Hoi An are growing exponentially and there was a lot of nearby construction noise but only during the day.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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224 reviews from our community

Traveler rating
    130
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    25
    5
    4
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36
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Wickham, Australia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 27, 2014

This was our first visit to Hoi An and we booked this Hotel from the Internet. It has only recently been completed and was very well located to the ancient city and other local attractions. Bicycle and motorbike hire right next door along. ATM about 100 meters away.
We booked a junior suite with a garden view room. Unfortunately when we looked out from our small balcony the area was very obviously still under construction and all we could see were rust corrugated sheets. The room was also very hot as the air conditioner had not been turned on in anticipation of our visit. We spent a very uncomfortable first night as the small air conditioner tried to cool the area. We kept the air conditioner on for the whole of our stay.
The suite itself was quite roomy, the large carved timber screen splitting the room in too was a lovely feature. The bathroom was large with shower and separate bath. We only had two pillows and the mattress was very firm. Linen was of a good quality.
The pool is in the centre of the hotel. Not huge but adequate and clean.
Breakfast was ok. Nothing special but was included in our room rate.
The staff at the hotel were helpful and friendly.

Room Tip: No elevator so if you have trouble with stairs ask for a ground floor room.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Aberdeen, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 23, 2014

this hotel has potential, it is a good sized hotel with nice rooms and a great location, however it is let down by the some members of staff.
The reception team were all very welcoming and nice, however their english, at times, was not the best.
The restaurant staff were quiet rude, when we ordered drinks it was obvious that they thought we were an inconvenience.
The breakfast had a good selection.
The rooms were not particularly clean, however bedding and towels were changed daily.
The pool bar was not open which made it difficult to get food and drinks in the day.
The spa was good, and worth a visit.
However the hotel was nice but there was room for improvement.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 18, 2014

Stayed for 6 nights at this great location new hotel. Arrived after midnight after a long train trip to waiting staff. Sadly, they had not turned on the airconditioner to our room so had a hot night. With a couple of other issues with the room we were relocated and settled in for 5 more nights. Staff were genuinely friendly, especially the Google girls on Reception who knew everything. Because of it's location, the rooms and balcony don't have a view (tin roofs) but it is right on the café strip of down town Hoi An.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 17, 2014

My boyfriend and I stayed at the Green Heaven hotel for 3 nights in June 2014 and were extremely sad to leave! The hotel is wonderful and obviously brand new. I was slightly worried after reading a number of negative reviews of construction noise and half finished rooms but I shouldn't have worried. The hotel is clearly finished now so please don't be put off by past negative reviews!!

When we first arrived our bags were carried straight away to our room which was great as there are only stairs. We were given a very tasty green fruit juice drink complimentary and a Green Heaven money wallet, which I thought were nice extras. The receptionist who checked us in was extremely friendly and helpful and showed us everything in our room.

The room itself was very modern yet with a Vietnamese style decor. The AC worked wonders as it was extremely hot in Hoi An when we stayed! The bed was very comfy. Our room had complimentary fruit and every day two complimentary bottles of water! There was also a selection of snacks and drinks in the mini bar at reasonable prices.

Our room was more than big enough for us and had beautiful bedside ceiling lamps, a large dressing table and very efficient safe. The bathroom was very modern and clean. One slight point is what others have mentioned before is the position of the shower head. It is placed facing over the side of the bath so you can't use it properly as a shower. I didn't find it all that bad but it is worth being aware of. We always had warm water and lots of good quality toiletries every day (alongside fresh towels of course!).

We didn't have a great view, in fact it was directly opposite what we believe was someones house, but we really weren't phased by this at all.

The pool is absolutely wonderful, a perfect temperature and very clean. Every sun lounger has a new towel for you to use.

The hotel also has it's own spa, tailors and bar but we didn't use any of these so cannot comment. The breakfast is amazing and a huge choice on offer.

Overall, I would HIGHLY recommend this hotel to you if you are thinking of staying in Hoi An. The hotel is a perfect distance to the Old Town but is very quiet. If only we had more time in Vietnam, we could easily have stayed for a two week holiday here!!


Thank you so much to all the hotel staff for their amazing service and hospitality!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2014

I stayed in Green Heaven for 5 nights with my friends and loved my stay there! The hotel room was spacious and equipped with 5-star amenities. They used high end sanitary ware which is rare for locally owned hotels in Vietnam. The swimming pool was especially attractive and the overall ambience was cheerful, welcoming and pleasant. It is the perfect resort to kick back and relax in.
Over my stay, we got to interact with the hotel owner and he's a great guy! He upgraded us to the vice-presidential suite for our last night and that really made our trip so memorable. He, together with the rest of the staff, were friendly and very helpful with recommending places to eat, activities to do and showed genuine concern and friendship towards us.
What I loved most was the comfort of having modern hotel chain amenities in a traditionally designed resort in an ancient town. The home outside of home feeling was just wonderful. For those looking to have affordable comfort while travelling in a more rustic town, Green Heaven has to be it!

Room Tip: Get to know the owner of the hotel, he's just great! Friendly and very hospitable.
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Heaven R, Người quản lý at Green Heaven Hoi An Resort & Spa, responded to this review, June 21, 2014
Dear Writer,

Warmest greeting from Green Heaven Hoi An Resort & Spa !

It's so great to have lovely time with you at our resort. Thank you very much for your comment on Trip. We do hope and wish some days if your business or leisure lead you to Hoi An again, let's comeback to Green Heaven.

Best wish

Nhung Tran/ General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
5 of 5 stars Reviewed June 14, 2014

It was the first time i've traveled to Hoi An and Green Heaven was the best place for me to enjoy my vacation.
I was really impressed about the overall appearance with all cool colors and natural views, penjing, trees, flowers, wooden ornaments that made me feel so gentle. Oh, and I love the 3D artistic masterpieces on the wall too, lovely!
My child totally love the swimming poor.
The internet wifi 's quite strong. It helped my husband's job pretty much!
The smilling staffs and room services are good. Our room was the large and beautiful one, especially the bath room with high-equipment. My husband had forgot his sport-shoes, but the staff immediately checked the room and gave it back to us before leaving. Thank you so much, im glad to be here.
Hope to be back soon.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Heaven R, Người quản lý at Green Heaven Hoi An Resort & Spa, responded to this review, June 21, 2014
Dear Ms. Hanh,

Thank you for your choosing to stay with us. We are very happy to serve you at our resort. We would high appreciate your lovely time at our resort. Hope you and your family are well and have an opportunity to comeback here.

Best wish,

Nhung Tran

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Green Heaven Hoi An Resort & Spa

Address: 21 La Hoi St., An Hoi, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #37 of 95 Hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Green Heaven Hoi An Resort & Spa 4*
Number of rooms: 65
Official Description (provided by the hotel):
Green Heaven Hoi An Resort & Spa is ideally located right in the heart of the ancient town, within easy walking distance of many attractions including famous Japanese Bridge, Hokkien Assembly Hall, Tan Ky house and surrounding by many bars, restaurants, convenient stores, gifts shops and travel agents. Only 30 km from Da nang International Airport, 4 km to Cua Dai Beach or An Bang Beach. ... more   less 
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