We stayed here for several nights recently in a River view suite. This is a fairly new hotel, built in a colonial style.
This was not our first choice and our preferred choices were full.
It got off to a bad start as we had asked the hotel to arrange a pick up for us from Da Nang airport (mid evening) but we arrived there to find no car waiting and, after waiting around for half an hour, had to get a taxi. This was expensive as the taxi driver did not appear to know the way to the hotel (and this was a Mai Linh which is the recommended taxi firm).
We arrived at reception to find they were not expecting us that evening (odd, as I had booked the hotel a couple of days previously via a booking website and had paid in full!). It turned out that, as I had emailed them requesting the airport pick up for 'tomorrow' a few minutes past midnight on that same day, they had taken it literally and had assumed we were arriving a day later. They had not bothered to clarify with us properly. Duh!
Our room overlooked the outdoor bar area which had music going during the day until 10pm. Luckily we were blessed with bad weather for two days so this bar was not open.
The bathroom was sizeable but had been left to neglect. The enclosed corner shower unit was a disaster - duct tape holding the shower fitting in place and no sealant around the shower tray (!?), hence much leakage. We therefore used the shower over the bath but the shower curtain had a lot of mildew. Not very nice.
There was a gecko (I hope) poop on one of the window ledges but this was not cleaned away in all the time we were there.
The hotel is not well sound proofed. You could hear echoing down the corridors. On the first morning we were awoken at 7:30 am by what sounded like the chipping of tiles. It turned out that they were renovating some of the rooms. On two other mornings we were awoken at around 5:45 am by a child running around in the room above and furniture being dragged across the room.
Breakfast was another ordeal. The piped music was unnecessary. The buffet was a disappointment as food did not get replaced once it had run out (some things did, but the majority and more popular choices did not). At times there appeared to be a lot of staff hanging around but the only one who was working hard was the poor chef at the busy omelette bar. This turned out to be a hotel where coach parties turn up to for one night and then leave, therefore the best of the food is cleared out if you get to breakfast after 7:30 am! No-one appeared to be in charge. A hotel cutting corners is a very sad thing.
One morning we were asked by a member of staff if the breakfast was good, and we tried to explain that foods were not getting replaced. She did not understand us therefore it was a rather pointless question.
The reception staff were very friendly but the level of English and understanding was generally poor. Again, there did not seem to be anyone 'in charge'. All rather sloppy and unprofessional.
We overheard other guests at reception complaining. One couple, who were checking out, were charged for using a lipton tea bag from what would normally be considered as a 'complimentary' beverage tray. Some other people had left some clothes on the floor of their room which had been taken away as laundry by the cleaners (laundry prices were not cheap).
There was no safe deposit box in the room which was a pain so we had to leave valuables at reception in the safe which was a drawn out matter every day of filling in forms.
The tours and taxis arranged by this hotel looked to be expensive. They were charging 500,000 VND for a car to Da Nang airport or railway station. We booked a car to the station through the tourist information office in Hoi An for 300,000 VND.
This place has all the potential of a being a really good hotel but is badly let down by poor management and penny pinching.
- Official Description (provided by the hotel):
- The Hoi An Indochine Hotel standards of Three-Star international with 62 Rooms with modern facilities, 2 restaurants, a panorama bar at the fifth floor with over 300 seats for banquet and offering free organ music for over 60 guests, buffet breakfast, welcome drinks, free bicycle for riding around Hoi An Ancient town, ADSL internet, six cars offering professional drivers, free shuttle bus to Center and return, enthusiastic and experienced guide, well trained staff, good services. ... more less
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- Also Known As:
- Indochine Hotel Hoi An