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“Poor management, cuts corners, has seen better days...” 2 of 5 stars
Review of Indochine Hotel

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Indochine Hotel
3.0 of 5 Hotel   |   87 Cua Dai St | Cam Chau Village, Hoi An, Vietnam   |  
Hotel amenities
Ranked #65 of 85 Hotels in Hoi An
France
Top Contributor
93 reviews 93 reviews
38 hotel reviews
Reviews in 39 cities Reviews in 39 cities
64 helpful votes 64 helpful votes
“Poor management, cuts corners, has seen better days...”
2 of 5 stars Reviewed January 6, 2013 via mobile

We stayed here for several nights recently in a River view suite. This is a fairly new hotel, built in a colonial style.

This was not our first choice and our preferred choices were full.

It got off to a bad start as we had asked the hotel to arrange a pick up for us from Da Nang airport (mid evening) but we arrived there to find no car waiting and, after waiting around for half an hour, had to get a taxi. This was expensive as the taxi driver did not appear to know the way to the hotel (and this was a Mai Linh which is the recommended taxi firm).
We arrived at reception to find they were not expecting us that evening (odd, as I had booked the hotel a couple of days previously via a booking website and had paid in full!). It turned out that, as I had emailed them requesting the airport pick up for 'tomorrow' a few minutes past midnight on that same day, they had taken it literally and had assumed we were arriving a day later. They had not bothered to clarify with us properly. Duh!

Our room overlooked the outdoor bar area which had music going during the day until 10pm. Luckily we were blessed with bad weather for two days so this bar was not open.

The bathroom was sizeable but had been left to neglect. The enclosed corner shower unit was a disaster - duct tape holding the shower fitting in place and no sealant around the shower tray (!?), hence much leakage. We therefore used the shower over the bath but the shower curtain had a lot of mildew. Not very nice.

There was a gecko (I hope) poop on one of the window ledges but this was not cleaned away in all the time we were there.

The hotel is not well sound proofed. You could hear echoing down the corridors. On the first morning we were awoken at 7:30 am by what sounded like the chipping of tiles. It turned out that they were renovating some of the rooms. On two other mornings we were awoken at around 5:45 am by a child running around in the room above and furniture being dragged across the room.

Breakfast was another ordeal. The piped music was unnecessary. The buffet was a disappointment as food did not get replaced once it had run out (some things did, but the majority and more popular choices did not). At times there appeared to be a lot of staff hanging around but the only one who was working hard was the poor chef at the busy omelette bar. This turned out to be a hotel where coach parties turn up to for one night and then leave, therefore the best of the food is cleared out if you get to breakfast after 7:30 am! No-one appeared to be in charge. A hotel cutting corners is a very sad thing.

One morning we were asked by a member of staff if the breakfast was good, and we tried to explain that foods were not getting replaced. She did not understand us therefore it was a rather pointless question.

The reception staff were very friendly but the level of English and understanding was generally poor. Again, there did not seem to be anyone 'in charge'. All rather sloppy and unprofessional.

We overheard other guests at reception complaining. One couple, who were checking out, were charged for using a lipton tea bag from what would normally be considered as a 'complimentary' beverage tray. Some other people had left some clothes on the floor of their room which had been taken away as laundry by the cleaners (laundry prices were not cheap).

There was no safe deposit box in the room which was a pain so we had to leave valuables at reception in the safe which was a drawn out matter every day of filling in forms.

The tours and taxis arranged by this hotel looked to be expensive. They were charging 500,000 VND for a car to Da Nang airport or railway station. We booked a car to the station through the tourist information office in Hoi An for 300,000 VND.

This place has all the potential of a being a really good hotel but is badly let down by poor management and penny pinching.

Stayed December 2012, traveled as a couple
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156 reviews from our community

Traveler rating
    34
    57
    29
    16
    20
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24
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6
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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English first
Hanoi, Vietnam
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 4, 2013

We were pleased with the hotel service and friendly staff welcome. The room was clean, well equiped and comfortable. The hotel is nicely located for warm times, a few minutes away from the beach, and something like 5km from Hoi An center, a distance easily covered by bicycle (which can be rented cheaply at the hotel).
Don't expect a 5* palace because it ain't one, its a good value 3* hotel.
Buffet breakfast is sufficient for every taste.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Surrey
2 reviews
5 of 5 stars Reviewed December 31, 2012

This hotel was brilliant. I am 48 and my daughter 25 stayed in this hotel and the welcome we got was lovely. Friendly people and the room was lovely. I would highly recommend this hotel. 5 minutes walk from the beach with a good view of the river and amazing view from the breakfast area. Breakfast was good.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 26, 2012

Staff is great, rooms are OK and generally clean. It is near nothing...not the beach not downtown. They do have a shuttle. Service is OK and we tried to get them to fix our AC but they never did/could, luckily it isnt too hot so we survived.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 23, 2012

We picked this hotel for our first few nights in Hoi An after looking at the sitesdidnt really suit our purposes. It WAS nice, lovely staff and had all of the amenities, but as it was a fair way out of the town, unless you are willing to ride bicycles a fair distance (3-4 kms) in the heat or pay for taxis to get you around, you will be stuck. About 1/2 a km to the beach. Good position if you want to spend all your time at the beach. We hired a scooter from the staff and found that we were paying almost double doing it this way - better off hiring from one of the shopfronts in Hoi An - there are hundreds of places to hire from. We ended up hiring for extra days directly with the owner of the scooter at a much cheaper price and the longer you are there, the cheaper it will be. Our room was on the second floor but looked directly out onto the pool and shared a balcony with 3 other rooms, which we didnt like - lack of privacy. Room was nice though, couldnt fault it. They dont have room safes, but will keep your valuables in the safe at reception for you. The dining room was on the top floor - breakfast was good - heaps to choose from.
We wouldnt come back, as it was too far from the centre of town for us, but at $29 a night, it was very reasonable.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 16, 2012

Excellent stay for 2 nights.
Staff friendly. helpful, accomodating.
Especially Thuy & Thao, EXTREMELY friendly, helpful, always smiling!!!!!!!
I would highly recommend staying here. Close to town, beach. Airport shuttle available,
GREAT stay!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2012

This hotel was in a good location for me. I was made welcome by Moon at reception and all the receptionists. I was seated and offered a welcoming drink while checking in. The staff here are very friendly. Always willing to have a chat in English as much as possible. The hotel is only 5 stories tall, with no rooms on the top floor but the panorama room where buffet breakfast is served. beautiful place to sit and look out in the morning. I stayed on the 3rd floor which had a terrific view over the pool. The bed was comfortable, the room had an olde world charm. The only problem I had was the water on the floor after a shower. A liitle bit of maintenance around the hotel would improve it, only small things. Everyone from reception, the restaurant staff, to the staff that clean the room were always smiling. Not far from the beach and a quick bike ride into town. Enjoyable stay. I would recommend this hotel to couples looking for somewhere romantic, single travellers will be well looked after and if you are a family with kids, stay in the suite with two queen size beds in the one room, table and chairs, plenty of space and great view. I didn t stay in the suite but was kindly shown the room. I would rate this hotel 8.5 stars. Only down side which is typical of Hoi An, they all have suggestions of Tailors, restaraunts etc which can be a little overbearing but I think the way of life for them. I would recommend staying in Hoi An for a minimum of 2 nights. Thank you to all who looked after me while I stayed here

Room Tip: Book a room with view over the pool.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Indochine Hotel

Address: 87 Cua Dai St | Cam Chau Village, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#22 On the Beach Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3 star — Indochine Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
The Hoi An Indochine Hotel standards of Three-Star international with 62 Rooms with modern facilities, 2 restaurants, a panorama bar at the fifth floor with over 300 seats for banquet and offering free organ music for over 60 guests, buffet breakfast, welcome drinks, free bicycle for riding around Hoi An Ancient town, ADSL internet, six cars offering professional drivers, free shuttle bus to Center and return, enthusiastic and experienced guide, well trained staff, good services. ... more   less 
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Also Known As:
Indochine Hotel Hoi An

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