My husband and I stayed at the Indochine for 6 nights. We'd initially only booked 2 nights as experience has taught us booking sites and some reviews can be pretty misleading. We were very impressed. For a 3 star hotel at the discounted rate it has to be said they gone some lengths to ensure a comfortable and pleasant stay. Their breakfast menu is vast and very nice. The rooms are lovely; clean, comfortable and cosy. Very good cleaning service should be added. Nice pool with a garden bar as well. If you would like the benefit of a 10 minute walk to the beach then location is great, it's still only a 5 min taxi ride into Old Town, a cycle ride wouldn't take much longer. There are a few things I'd advise them to consider though. Upon enquiring if our room was available for another 4 nights we were told it was but their quote was more than double than through Agoda. I've never experienced a hotel who's not matched travel websites so was quite surprised when we were told we'd have to book it ourselves, I guess not a big deal really, just strange. In hindsight I think they should make sure what their guests might like to do, there was a few quick questions but was told they didn't offer a trip to My Lai for example, although I later noticed a board stating they were (but way overpriced, I have lived in Vietnam for a year now so maybe am more aware of 'going rates') The restaurant boosted a broad selection of Western and Asian cuisine. It was only Asian. I have to say the prices v quality of dishes at the hotel restaurant was pretty steep. They boost a 'Windy Lounge' bar (garden bar by pool). Which was very cosy and pretty, but it was hardly a bar. That would require a selection of drinks and snacks (they sell no snacks such as crisps, peanuts or chocolates whatsoever). It's not the same when you go up to the 'bar' for them to call up to the restaurant to get the order down. Again, not a big deal perhaps, but it's a principle of advertising what you got, not what you can botch together. Only an hour before departure did I realise they in fact had a jacuzzi. Now, that's probably partly down to me not noticing. At the same time, surely that's a bonus to point out to your guests. We intended to use their phone service a couple of times (you'd think that was ok as there were phones in the room as well as rates) however, you can't. You'd have to stand in reception to make what could be a private conversation. Not sure if it applies to all of Hoi An area, but internet was seriously slow and kept cutting off, which yes was frustrating.
All that said, we would definitely stay here again. Staff was super friendly and you felt looked after. Due to it's size and location it seemed popular with coach holidays stopping for a night or two. I'd give it 8.5 out of 10 (bearing in mind star rating and price).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.