We stayed there for 2 nights. Booking was through an agent, so we did not have a hand in the initial room choice. Upon arrival, the receptionist showed us our rooms, which were both situated at the noisy front side. We opted for alternative rooms in the centre section of the hotel, but this was only a mild improvement. Problem is they treat the hotel as a shop house, so keep the court yard section open at all times, inviting the noisy street sounds in just like that. As the room windows were badly finished and did not provide proper sound isolation, there was no oasis effect in the rooms, which for me is an absolute must in any hotel. Also, the building has tiled flooring all over. Taking everything together, you get a noisy environment, and it did also not help that the staff sometimes communicated from the ground floor level to upper floors by shouting questions to eachother.
The rooms look ok, with eye for detail, though not for finishng. Beds are Asian hard, with hard cushions. Aircos are ok, i.e. soft and efficient.
Breakfast was way below standard. Confused staff had not prepared enough stuff in advance and acted in a very fuzzy manner when asked for extra this or that. A lack of command of English added to confusion and outright irritation. Being gentle is alright for a while, but when the simplest of tasks meets a Fawlty Tower effect, the humour may quickly turn to impatience.
They have a sister hotel on the Hoi An island just below the city centre that may have less issues. We do not know how things are there.
Conclusion: if you are a sound sleeper and are willing to take breakfast elsewhere, ok, but otherwise I'd advise to take another hotel.
There was a sign outside asking for staff. I surely hople they will get some experienced people and a good manager to train them and keep order. The building has enough potential and is on walking distance of everything in Hoi An, but the way the hotel is now being run is far below par.
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- Also Known As:
- Thanh Xuan Long Life Hotel