Admittedly, I was a bit dubious about booking this hotel (90% of hotels were booked online or via e-mails) and it wasn't my original chioce. Well, I am so glad that myself and 21yo step-daughter did stay at this hotel.
The surrounding area is typical of the "out-of-town" places within VietNam, and certainly does not to the hotel any justice. However, the Phuong Nam Hotel (aka Southern Hotel & Villas) is a little oasis, and being a little way out of town serves it's purpose....sooo QUIET!
We stayed in a fancier than standard room, which was clean, had comfortable beds, adequate furnishings and a good sized, clean bathroom. To us it was faultless, although we don't try "all" the facilities and inspect "every part" of the room for flaws or dirt. The air-con, fridge, TV etc all worked fine and our room even had a DVD player.
The pool area is as good as the photo's on the internet and it was a great delight to swim / relax in the pool at night, without the noise of downtown HoiAn and the ever familiar "beep-beep" of vehicles.
The "restaurant / bar" areas are very relaxed with only modest seating, but it has a complimentary pool table for guest use. The meals were OK and nothing to rave on about, as with the breakfast buffet (typical VietNam style buffet for tourists - cereals / pastries / toast / eggs / condiments / juices etc). Breakfast is served on the second floor (via a small flight of stairs....VietNam, always with the stairs!!) and looks out over the pool area and a visually unimpressive back lot. Get there early for the best (full) choices and a balcony table over-looking the pool.
The free hotel shuttle to and from HoiAn works well, is air-conditioned (though directly pointing the vents at your persons to optimise the coolness) and relatively on time. It's less than five minutes to HoiAn via the shuttle bus, and even less on the return journey due to a different, direct route. In the town, it stops outside Phuom Nam Southern Silk (which is owned by the hotel), which is also where it departs for it's return journey. (NB: My 21yo step-daughter shopped / got clothes made like crazy from several places within HoiAn, and the Phuong Nam Southern Silk got the "2-thumbs up" for their service, quality and price - helps staying at the hotel methinks?)
Throughout VietNam we used a private tour guide from The Real Kangaroo Cafe (18 Bao Khanh Street, HaNoi [--]) and didn't investigate any tour services or bus/train bookings etc. Though going by their competent and professional reception staff, I'm sure it would've been good and well-priced.
The free computers and internet service was efficient and seem to be free of any nasties, although being savvy with computers helps eliminate some of the potential problems.
Overall, this hotel exceeded all expectations and we would both definately recommend these premises to any future traveller to HoiAn. The price for what we received and the services rendered were very good and in my opinion a bargain. We will be visiting this part of VietNam in 2010 after passing through Cambodia and you will find us both staying here again - promise!
Being from a hospitality background (many years ago), I can be fussy and very picky about hotels, their services, cleanliness and professionalism and this hotel passed easily, and that this review is an honest unrejudice one.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.