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“Very Nice” 4 of 5 stars
Review of Golden Sand Resort & Spa Hoi An

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Golden Sand Resort & Spa Hoi An
4.5 of 5 Resort   |   Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam   |  
Hotel amenities
Ranked #57 of 85 Hotels in Hoi An
San Diego, California
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
“Very Nice”
4 of 5 stars Reviewed February 10, 2014

This is a very picturesque resort outside of Hoi An located on a rocky beach. Service was excellent and the rooms large and comfortable. It was about a 10 minute taxi ride into the city center and the hotel has a free shuttle that runs on a schedule. (We took a taxi which was pretty cheap). If you are looking to lay on the beach, this is the hotel for you, but if you want to lay out by the beautiful pool overlooking the ocean, you will find this hotel very relaxing.

Room Tip: Decent value on agoda
See more room tips
  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSHoiAnVietnam, Manager at Golden Sand Resort & Spa Hoi An, responded to this review, February 17, 2014
Dear dtanen,

Greetings from Golden Sand Resort & Spa Hoi An, Vietnam.

Thank you for taking the time to let us know about your stay at our Resort. I am glad that you were happy with our beautiful scenery and accommodation, and hope that you will contact us when your travel plans bring you back to Golden Sand. We would love to have you back.

Warm regards,
The Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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683 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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Ho Chi Minh City, Vietnam
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 27, 2014

The room was well maintained, with an excellent view to shore. The Vietnamese cuisine was at its best with lots of food items to offer during the morning breakfast. The ambience and children play good too. However, there needs to some more options for kids.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, February 10, 2014
Dear An Kur 07,

I am happy to read that you enjoyed your overall experience at our Resort and at the same time would like to thank you for highlighting to us the areas where we can be better. As you have mentioned, we value tremendously the feedback from our guests and I will certainly review your comments with respective managers - particularly with our Food and Beverage Manager, Mr. Jai Kumar and Room Division Manager Mr. Nguyen Tan Dung.

Thank you for staying with us and making recommendation of our Resort here on TripAdvisor. We hope to have the pleasure of welcoming all of you back to Hoi An again for your next family vacation.

The Management Team
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Ho Chi Minh City, Vietnam
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 20, 2014

The staff were lovely but the facilities were dated and there is no beach access.
It was advertised as having a swim up bar but the were none in sight.
There was lots of construction work making it unsafe to take small children.
Everything is over priced and it is too far from town. You'd be better getting a place closer in and pay way less!

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 22, 2014
Dear Lkw76,

Warm Greetings from Golden Sand Resort & Spa Hoi An, Vietnam.

We would like to thank your review of the Golden Sand. However, you made comments that we would like to clarify. The Golden Sand Resort is located in Cua Dai Beach, not in the Town and not too far as you gave comments. From our Resort to the Town is 5km and we have Free Shuttle bus pick up/drop off our guests.
The second is we are now renovating our Resort and upgrade to Very High Luxury Resort to serve and meet all requests from guests. We always send our notice to all guests who stay at our Resort during this time, That means you and all guests had aware of this and understood before check in.
We will finish our renovation in June and we found that you are from Ho Chi Minh City, We would like to welcome you back to our Resort and you will see a Luxury Property.

Thank you & Wishing you all the best for 2014. A Happy Lunar New Year.
Warm regards,
The Managment Team.
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Phnom Penh, Cambodia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2014

We had a wonderful time with our stay in this Hotel. Great facilities and very friendly staff. Upon arrival we were met with hospitable Front Office people. The lady Front Office Manager (Melissa) was so warm. She went out of her way to make our stay quite memorable one. We joined the Tour the following day and I highly recommend this educational tour. Will definitely recommend this hotel to my family and friends!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 8, 2014
Dear Geraldine G,

Warm Greetings from Golden Sand Resort & Spa Hoi An, Vietnam.

So nice to read your review, and thank you for coming to stay with us here in Hoi An, Vietnam and Golden Sand once again. It was a pleasure to welcome you and your family to Vietnam and I am glad that you had a very relaxing stay! I will pass your comments to Melissa who is still as sweet as ever.

We look fowards to welcome you back in the near future.

Our kindest regards to your family.

Best wishes.
The Management Team.
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sydney
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 7, 2014

We were intending spending 5nights here but due to family illness had to leave, the hotel is very tired and needs a spruce up, the pool is lovely and they are doing renovations around the pool for damage from cyclone, the rooms are a good size but very dated as is the rest of the hotel. Breakfast was not the best seems were cold and had been there for a while, they were not going to refund our nye dinner money but in the end due to our circumstances the were very accommodating.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 8, 2014
Dear Susframe,

Warm Greetings from Golden Sand Resort & Spa Hoi An, Vietnam.

Firstly, please give our regards to your family and we wish your family a healthy. We also would like to thank you for bringing your concerns regarding F&B services to our attention. We will be sure to address this with the F&B Manager to improve. We also to inform that, we will finish all works around our swimming pool soonest and return a luxury pool to all guests.

Hopefully we can welcome you back to our resort in the near future.
Thank you & warm regards,
The Management Team.
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Luang Prabang, Laos
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 6, 2014

We spent a week in Golden Sand Resort and thoroughly enjoyed our stay and the services. We went for a tour to Huey and it is one of the great tour and memorable experience we have been to. One of the MUST-SEE places in Vietnam. Staff are very friendly and helpful especially front desk. Greeted you always and they ensured that we were enjoying every single moment of our stay. Thanks to everyone who made our stay a memorable one and particularly to Melissa who looked after us well whenever we needed assistance. She is an asset to the hotel. All the staff and the services are just exceptional. We will definitely come back on summer and we will recommend this resort to our friends & families.

Room Tip: Deluxe room is okay.
See more room tips
  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 8, 2014
Dear Oscartality2014,

Warm Greetings from Golden Sand Resort & Spa Hoi An, Vietnam.

A big thank you for taking the time to write the above review. We are always very thankful to guests who do this, as it helps us to continually improve the hospitality we offer at the resort. We are so happy that, overall, you enjoyed your stay. We certainly enjoyed having you as a guest to the resort and look forward to welcoming you back again in this summer.

Warm regards,
The Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 5, 2014

Ok
We booked our room at Golden Sand Resort 2 weeks out and thought it looked quite good and seemed to be good value at an average of $160.00 per night

We also booked ourselves to go to the gala dinner on New Years Eve and were under the impression this was included in our room rate

24 hours after booking they confirmed and informed us they would take $360.00 from my partners credit card as the deposit ... we thought nothing of this really,
On arrival we decided the Gala Dinner was really not going to be something we would like to go to
We tried to cancel our seats 48 hours before and were told w could not !

So we asked to speak to the manager and after a clear and firm conversation with Melissa
and against our better judgment we agreed to attend the Gala Dinner being assured it was included in "room rate"

, What she totally neglected to inform us was the room rate would actually escalate to $360.00 !

On checking out we disputed the extra $ 200.00 and after some phone calls and some back and forth discussion we were told it was Ok they would not charge for the dinner and ... we felt happy and left for Ho Chi Minh City ,Only to get an email informing us we were being charged as per the agreement in or booking We now realize the deposit of $360.00 that was taken out in advance was the "room rate covering the gala dinner and called the " room rate"

This very very Underhanded Action to agree to"not charge" us to our faces and to then go back on their word has left us furious and we would never ever stay there again...The usual hotel report stuff does not rate a mention after being treated so appallingly.
BEWARE !!

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 8, 2014
Dear Nicholas777222,

Warm Greetings from Golden Sand Resort & Spa Hoi An, Vietnam.

We would like to thank for your reviews and offer our apologies for misunderstanding from New Year Eve's Party.

Our Guest Relations Manager has sent an e-mail to you to clear as well as give explanations to you and your friend. If you are not happy with her e-mail, please let us know so we can make more clear to show you all Guest Folio.

We hope that you give us a chance to improve on your next visit and be sure you will enjoy a luxury resort.
With kind regards,
The Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Sand Resort & Spa Hoi An

Address: Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Top resorts Hotel in Hoi An
#18 Luxury Hotel in Hoi An
#20 On the Beach Hotel in Hoi An
#29 Spa Hotel in Hoi An
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Golden Sand Resort & Spa Hoi An 4.5*
Number of rooms: 212
Official Description (provided by the hotel):
With 212 chalet like buildings housing the hotel rooms and suites and each of the room has a private balcony with garden view or ocean view. The originality of the Resort is 16 Suite rooms "the Hidden Charm of Golden Sand" as said by a guest. In addition, there are 196 Deluxe and Superior rooms. Their decoration is simple but warm and luxurious with Twin or King Bed, the bathroom has both bathtub and shower. 150m is a longest swimming pool in the Central Viet Nam and two swimming pools for Children, two restaurants serving delectable Vietnamese and Continental Cuisine. Tennis, mountain biking, scuba diving, accolade winning Vietnamese cooking classes and a wide range of well organized daily excursion options are available await at this fabulous hotel and a PADI licensed SCUBA diving operation. Kid's club for children as Kite flying, sand painting and mask painting…We open more facilities to satisfy the guest’s relaxation and open tour to discover Hoi An and neighbouring beautiful sites as My Son Sanctuary, the former imperial city of Hue, and the mystical Phong Nha caves in Quang Binh province… it is really a destination with 4 world culture heritages. With more than 11 private room for ladies and gentlemen, the Scentual Spa offers you and your body the vitality and energy to reach your physical peak. You can soak in a Jacuzzi bathtub and let loose as the skilled hands of professional therapist drive your stresses away. You can also get a massage outside while listening to the waves, eyes half closed under the shade of a palm tree. ... more   less 
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Also Known As:
Swiss-Belhotel Golden Sand Hotel Hoi An
Swiss-Belhotel Golden Sand Resort And Spa

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