All the good service, good food and nice cocktails can not make up for the beaten, old mattress that I had to sleep on.
I can put up with the standard, hard, foam mattress that most South East Asian hotels use, however, this was a whole other ball game. My lower back was literally lower to the ground than my upper back, with a plank of wood or springs or something odd digging into my mid section.
Thinking they had mistakenly given me a mattress from the 1820s, I walked to reception to alert them to the issues with the mattress. The receptionist was very kind and said they would replace the mattress.
Since it was my honeymoon, I thought the least they could do was upgrade our room for a bed that we could lay on without sinking in the middle, but I didn't want to be rude, so kept this to myself.
Instead, Housekeeping arrived with a feathery, fluffy quilt to place on top of the old mattress to try to soften the dents and odd hard spots that were digging into our back. This was not successful and did not impress.
Nice layout of hotel, nice pool, nice staff BUT horrible beds. Either book this hotel and pray that they give you a good bed (if they exist), or be ready to get no sleep and leave with back issues.
Do check out similar previous reviews on TA, that I wish I had read, before booking this...
- Official Description (provided by the hotel):
- We are a 5 star beach front resort in Hoi An Vietnam that is committed to redefining luxury, and preserving the unique spirit of Hoi An Vietnam. With new management, we have completed a stage of transformation both inside and out. Every room has been completely renovated and new villas, a pool bar, beach restaurant and executive lounge are just some of the exciting changes that have happened to our Resort ... more less
- Reservation Options:
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- Also Known As:
- Swiss-Belhotel Golden Sand Resort And Spa
- Swiss-Belhotel Golden Sand Hotel Hoi An