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“Great!” 4 of 5 stars
Review of Golden Sand Resort & Spa Hoi An

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Golden Sand Resort & Spa Hoi An
4.5 of 5 Resort   |   Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam   |  
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Ranked #70 of 102 Hotels in Hoi An
Nelson B.C.
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great!”
4 of 5 stars Reviewed March 25, 2013

We found ourselves here at the end of a 3 month trip through Vietnam. And what a nice find it was!! From the guys at the pool to Phuoy the restaurant manager. The staff was lovely, and oh so helpful. The food was good the service was great and Thanks so much to David the GM. We truly enjoyed our stay here. The room was very nice and well equipped. Clean as could be too! We would definitely stay here again given the chance. It is a bit off the beaten track but the location for us made it a good choice.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, March 26, 2013
Dear TripAdvisor member,

We appreciate you taking the time to post your review on TripAdvisor regarding your recent stay at Swiss-belhotel Golden Sandresort & Spa Hoi An.

I am pleased to note that you have had a very enjoyable stay with us and our staff also enjoyed making your stay as memorable as possible. I will certainly share your kind compliments with them as it is always very encouraging for the team to know that guests are enjoying their stay with us.

We are looking forward to welcoming you again.
Best regards,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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790 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 25, 2013

Perfect !!!!! ! Can not find one negative thing to say about this resort ! The service is impeccable from ALL staff they really make you feel welcome and nothing is too much trouble they are very hard working and take pride in representing this resort Rooms are spacious spotless and stocked with everything you need and replenished every day.
Around the resort and pool area is so relaxing it is one of the best pool Areas i have seen and i have stayed at many top hotels , as soon as you walk into the resort , into reception and see the pool it has the wow ! factor , staff are very attentive and generally busy making everything just perfect for guests needs.
The gardens are well maintained
it is spotlessly clean, the staff take pride in what ever they are doing and are very efficient.
The spa is excellent very good treatments and discounts available for guests, even better !! The oxygen caviar facial is a must !!!!
The manager is very friendly and very approachable and everyone seems to enjoy working at this resort which reflects on the good efficient service, everyone has time to greet you and they Are always smiling.
Will be coming back and would highly recommend this hotel to anyone

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, March 28, 2013
Dear Susan B

Greetings from Swiss-belhotel Golden Sand Resort & Spa Hoi An, Vietnam.

We are very delighted to hear that you enjoyed your stay with us at our beautiful Resort in Hoi An. Thank you for your kind comments which I will share with all our associates at the resort, who in return will certainly be much motivated by your kind comments and look forward to welcome you back soon.

Best regards,
General Manager.
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Gold Coast
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 24, 2013

We were pleasantly surprised when we arrived at the Swiss Bel Hotel. very nice entry foyer and what a great swimming pool................it has to be one of the longest pools i have ever seen at a hotel.
The rooms we good and clean and the staff were very helpful. will definately stay here again.
Bob & Barb Gold Coast, Australia

Room Tip: If you can get a room on the third floor with a view of the water or pool it adds just that little b...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, March 26, 2013
Dear Trip advisor Member,

Greetings from Swiss-bel Hotel Golden Sand Resort & Spa Hoi An

We are very delighted to hear that you enjoyed your stay with us at our beautiful Resort in Hoi An. Thank you for your kind comments which I will share with all our associates at the resort, who in return will certainly be much motivated by your kind comments and look forward to welcome you back soon.

Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed March 17, 2013

From the moment of our arrival at the airport the shuttle staff of this hotel met us with cold towels and cookies and cold water. It was a refreshing welcome and a fine gesture of hospitality. A leisurely drive to the resort showed us the nearby sites of Da Nang and the famous Marble Mountain. Upon reaching the hotel, we were again greeted by Chris, the Assistant Manager and his Team and were provided with cold towels and a refreshing fruit drink. Our poolside, garden view room is most comfortable with a spacious living area as well as a balcony. Not only are the beds comfortable but there is both a shower and a bathtub. The housekeeping is impeccable and the towel service twice a day is greatly appreciated. The nearby spa provides relaxing amenities like a massage, a facial, manicure, pedicure or hair cut/style. The three resturants, Italian, Vietnamese and International provide delicious cuisine artfully presented. The daily breakfast buffet is one like none other in its variety of food and its attentive service. The friendly staff go above and beyond the call of duty to meet your every need. The decor and the music throughout the hotel provide a relaxing atmosphere. This is definitely the place to kick back, unwind and enjoy a pampering holiday. A huge pool with great beverage and food service is excelllent as well. This is our second time to stay at this hotel and we highly recommend it to anyone looking for a superb place to stay. Thank you to all who have made our ten day stay a memorable, comfortable one.

Room Tip: We have been in three different types of rooms and all are excellent.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, March 17, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 17, 2013

Loved this place. We were a little disappointed when we arrived due to works happening on the beach however there had been bad weather and we were warned a week before arrival in April 2011. Nonetheless it didn't take away from the attentive staff and well appointed resort. We loved the room, with a happy honeymoon message on the bed, and the facilities were great. We had a couples massage at the spa and thought it was fantastic. The staff knew what we wanted before we had to ask particularly at the pool bar and at the bar with the pool table. Food great. Good shuttle into town. Can't wait for the opportunity to return!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, March 17, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Level Contributor
94 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed March 15, 2013

Please consider thís Hotel if you are looking for peace,tranquility,5 star quality and the longest pool in Vietnam, great if you enjoy doing laps(140mtrs long & crystal clear). The staff make this Hotel due to their attention,friendliness,and aim to please over and above their duties. We could not fault anything here.Any request is no trouble to any staff member.
The breakfast is extensive & asking for special coffees or fresh ginger,lemon & honey tea is inclusive.
Having lots of hotel shuttle service times to Hoi An Town is a bonus, trip in is 10-15mins. There are lots of inexpensive eating places 10min walk from Hotel. You need to swim next door to Hotel if the beach is what you are after as in 2009 the beach in front of Hotel disappeared due to storms.
All staff have a great understanding of the english language. Highly recommend this Hotel

Room Tip: 1510 has very cổmfortable bed on 2nd floor & 1307 nice outlook,one back from beachfront although...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, March 17, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 14, 2013

We had a 3 night stopover here in early March and the rain started when we arrived and didn't let up till we left. So saying, we still had a great time because it is only a 15 min ride from the old town and has great amenities.

The room was huge and well furnished and the bed was big enough to accommodate the population of some pacific nations. The restaurants were good and the pool is huge and inviting. However, there was absolutely no beach, but I don't know whether that was just due to the weather conditions or if this is permanent.

We met the general manager who seems very able and energetic and he is clearly focussed on making this resort's name in service.

A couple of things I think could have been better. When it was raining, it would have been better to schedule more shuttle buses into the town so guests could get out and about more. Also the heating on the beachside jacuzzi's was turned off. I have stayed in other resorts during rainy spells and sitting in a hot tub watching the rain can be a fun experience.

There was enought good about here that we would really like to come back and try it in better weather.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, March 17, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Sand Resort & Spa Hoi An

Address: Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Top resorts Hotel in Hoi An
#23 On the Beach Hotel in Hoi An
#23 Luxury Hotel in Hoi An
#30 Spa Hotel in Hoi An
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Golden Sand Resort & Spa Hoi An 4.5*
Number of rooms: 212
Official Description (provided by the hotel):
We are a 5 star beach front resort in Hoi An Vietnam that is committed to redefining luxury, and preserving the unique spirit of Hoi An Vietnam. With new management, we have completed a stage of transformation both inside and out. Every room has been completely renovated and new villas, a pool bar, beach restaurant and executive lounge are just some of the exciting changes that have happened to our Resort ... more   less 
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Also Known As:
Swiss-Belhotel Golden Sand Resort And Spa
Swiss-Belhotel Golden Sand Hotel Hoi An

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