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“Pleasant hotel - priced right” 4 of 5 stars
Review of Golden Sand Resort & Spa Hoi An

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Golden Sand Resort & Spa Hoi An
4.5 of 5 Resort   |   Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam   |  
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Ranked #67 of 100 Hotels in Hoi An
Vancouver, Canada
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Pleasant hotel - priced right”
4 of 5 stars Reviewed January 8, 2013

Clean well appointed rooms. Bed was a little on the hard side and pillows were okay. Could have been better. Stayed one night. Buffet breakfast was good. Service was good. I wish that I had more time to swim in the pool as it was lovely. Staff were friendly and welcoming. Wifi was troublesome as the signal was poor.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 9, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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772 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 5, 2013 via mobile

There is no beach due to erosion but here is one very close by. Very big and enjoyable pool with a gret sea view. On closer inspection of the hotel it is not finnished particularly well. It does not seem to be built to last. Staff were helpful. Breakfast was bad. shuttle bus was very handy. Nice big and clean room. Overall it is not what you expect from a 5 star.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 9, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buderim, Australia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 5, 2013 via mobile

From the moment we were welcomed at reception until we left (we stayed for 5 nights) the staff, location, room and facilities were wonderful. We stayed in the beachside suite (2 adults & teenage daughter) and it was very, very big. Right on the beach. The pool area was gorgeous. The weather was perfect and the resort was almost deserted so no waiting for anything. We were told it usually rains in October but there was not a cloud in sight. Arrived around 7:30 pm and so decided to eat at the resort. Food and service were great however very pricey when you could eat in Hoi Ann at 1/4 of the price. Hotel massage facility great and we also did a guided cycle tour for around 2.5 hours in some of the outskirts of the town. It was organised through the hotel and one of the staff took us. The bikes were older style however did the trick. No helmets so we felt like naughty school kids riding around (helmets compulsory in Australia). Did the last great food tour of Hoi Ann which was amazing. Could have stayed much longer. Loved this part of Vietnam.

Stayed October 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 26, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandaue, Philippines
Level Contributor
4 reviews
4 of 5 stars Reviewed December 31, 2012

The hotel is great, food is good, and you have the biggest pool ( well over a hundred meters) that you want to enjoy. HOwever, the internet was a little bit spotty, and intermittent, but otherwise, I would recommend this!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 1, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
63 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed December 30, 2012

Came on business. Booked the package which included lunch and free pick up ans drop off at Danang Airport. First thing is this is one of the older 5 star hotels on Cua Dai beach so naturally the hotel looks abit worn but still the room was spacious and clean.

Pick up and drop off was handled perfectly and there is a wide variety of food for breakfast. The only bone to pick was the issue about the lunch which was included in the package. The package clearly stated lunch for 2 although I was the only one staying in my room. I brought a business guest for lunch and the people in the restaurant really embarrassed me by insisting the lunch included is only for 1. In the end the meal was included but damage already done.

Other than that experience our stay was satisfactory.

Room Tip: Try requesting a room not so near the road and closer to the beach.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 1, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 30, 2012

Good hotel to stay in Hpi An. Breakfast has varied offerings. Ambience in the resort is wonderful. Hotel offer complimentary wifi but signal is very weak and intermittent in the rooms. Customer service of breakfast service personnel could be improved though. Guests would want to be greeted with cheerfulness in the morning instead of with a sour and tired looking attitude.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 1, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 29, 2012

Stayed for 8 nights over Xmas. Avoided all the Xmas carry-on and had a pleasant time. Pool was great, one of the longest you will ever find, but don't come expecting a golden sands beach. There is no beach: the water laps the edge of the resort and after a big storm part of the resort wall was washed away. It was teeming with helpful staff, the room service food was excellent and the breakfast and restaurant food were first-class. The hot water was a bit paltry and the air-con a little noisy but otherwise very pleasant. The resort shuttle bus to town was a good service as was the airport transfer. They gave us a late check-out and were accommodating when we cut our stay by a day. Would happily stay there again but some of the facilities could do with an upgrade over the next few years.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 1, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Sand Resort & Spa Hoi An

Address: Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Top resorts Hotel in Hoi An
#22 On the Beach Hotel in Hoi An
#22 Luxury Hotel in Hoi An
#29 Spa Hotel in Hoi An
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Golden Sand Resort & Spa Hoi An 4.5*
Number of rooms: 212
Official Description (provided by the hotel):
We are a 5 star beach front resort in Hoi An Vietnam that is committed to redefining luxury, and preserving the unique spirit of Hoi An Vietnam. With new management, we have completed a stage of transformation both inside and out. Every room has been completely renovated and new villas, a pool bar, beach restaurant and executive lounge are just some of the exciting changes that have happened to our Resort ... more   less 
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Also Known As:
Swiss-Belhotel Golden Sand Hotel Hoi An
Swiss-Belhotel Golden Sand Resort And Spa

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