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“Good Value for money” 4 of 5 stars
Review of Golden Sand Resort & Spa Hoi An

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Golden Sand Resort & Spa Hoi An
4.5 of 5 Resort   |   Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam   |  
Hotel amenities
Ranked #57 of 85 Hotels in Hoi An
Ho Chi Minh City, Vietnam
Top Contributor
50 reviews 50 reviews
46 hotel reviews
Reviews in 30 cities Reviews in 30 cities
59 helpful votes 59 helpful votes
“Good Value for money”
4 of 5 stars Reviewed December 30, 2012

Came on business. Booked the package which included lunch and free pick up ans drop off at Danang Airport. First thing is this is one of the older 5 star hotels on Cua Dai beach so naturally the hotel looks abit worn but still the room was spacious and clean.

Pick up and drop off was handled perfectly and there is a wide variety of food for breakfast. The only bone to pick was the issue about the lunch which was included in the package. The package clearly stated lunch for 2 although I was the only one staying in my room. I brought a business guest for lunch and the people in the restaurant really embarrassed me by insisting the lunch included is only for 1. In the end the meal was included but damage already done.

Other than that experience our stay was satisfactory.

Room Tip: Try requesting a room not so near the road and closer to the beach.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 1, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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683 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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Cebu
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 30, 2012

Good hotel to stay in Hpi An. Breakfast has varied offerings. Ambience in the resort is wonderful. Hotel offer complimentary wifi but signal is very weak and intermittent in the rooms. Customer service of breakfast service personnel could be improved though. Guests would want to be greeted with cheerfulness in the morning instead of with a sour and tired looking attitude.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 1, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 29, 2012

Stayed for 8 nights over Xmas. Avoided all the Xmas carry-on and had a pleasant time. Pool was great, one of the longest you will ever find, but don't come expecting a golden sands beach. There is no beach: the water laps the edge of the resort and after a big storm part of the resort wall was washed away. It was teeming with helpful staff, the room service food was excellent and the breakfast and restaurant food were first-class. The hot water was a bit paltry and the air-con a little noisy but otherwise very pleasant. The resort shuttle bus to town was a good service as was the airport transfer. They gave us a late check-out and were accommodating when we cut our stay by a day. Would happily stay there again but some of the facilities could do with an upgrade over the next few years.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, January 1, 2013
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 24, 2012 via mobile

When arriving at the hotel, the staff were very welcoming and the reception area is wonderful. We stayed here for 6 nights over the Christmas period. We were shown to our room which is very spacious but had a weird musty smell. This may have something to do with the age of the property and the time of year. For the first 3 days there was only 5 minutes of hot water, before it went cold, but was attended to as soon as we brought up the issue.

As part of our package, it was compulsory to book and pay for the Christmas Eve buffet without knowing what was included. We were very underwhelmed with the food. Compared with food in central Hoi an, this was very expensive ($70USD each) and not value for money. Although there was a selection of different foods, the hot food was cold and was either under or over cooked. There were very little vegetables and to our dismay, drinks were not included in the price! After talking with the boss, we were told that water and beer was free but soft drinks were $2USD. We were also told that there were no bananas for a smoothie (but we ate them on tue brekkie buffet that morning and in a dessert on the buffet). When we refused alternatives a banana smoothie suddenly appeared. We were so unimpressed that we left early.


However the staff are fantastic. In particular Phong in the Fun Pub and Huê in the restaurant. Very friendly. Very helpful.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, December 26, 2012
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Top Contributor
86 reviews 86 reviews
27 hotel reviews
Reviews in 40 cities Reviews in 40 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed December 9, 2012

The location is more than nice. The facility is almost surrounded with water.
The main building is not common one.
The service is outstanding.
The management are ready to listen to their customers.
It's very close to some landmarks in Hoi An.

Room Tip: Try to get a room in the row close to the main building in case of rain. The complex on the East si...
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, December 11, 2012
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 25, 2012

We had visited Danang for a short family break about a year ago staying in Danang and decided to opt for the charming UNESCO town of Hoi an instead this trip, All was fine, easy check in, complimentary 2 hr delayed check out, decent buffet, large deluxe rooms etc, BUT nothing that would put this into a worldclass or outstanding facility.

Best things for our trip - the unlimited complimentary wifi in room (across multiple computers and gadgets) was much appreciated. Also the spa treatments were lovely - great rooms, oils, temperature etc - made even better by the 50% discount running. Would highly recommend the Vietnamese 90 mins massage if you likely firm, without bruising, therapies.

The hotel pool was long but the water murky and the sides looked a little unclean. The steps and handrails of the ladders out of the pool and around the pool bar were far too spaced apart and hence quite difficult to get a firm footor handhold. Nuff said about the slippery tiles around...

The actual hotel location felt like it was in the middle of nowhere. Yes, it was right on the shoreline but without any beach, scenic rocks or landscaping so can't describe it really as a beach resort and it was far enough from Hoi An (10-15 mins by free mini bus) that it felt remote with very little to do within walking distance.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, November 27, 2012
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

I spent 10 days at Swiss-Belhotel Golden Sand Resort & Spa in Hoi An as part of a network conference with colleagues from all over the world. The room was perfect and the staff was most obliging, from the moment we stepped in the hotel. I had early mornings at the huge swimming pool, then conference in the most enjoyable atmosphere, with a room overlooking the sea, afternoons jogging on the ocean beach followed by a perfect massage at the spa, and evening meal at any of the two excellent restaurants. I would go back any time.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, November 27, 2012
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Sand Resort & Spa Hoi An

Address: Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Top resorts Hotel in Hoi An
#18 Luxury Hotel in Hoi An
#20 On the Beach Hotel in Hoi An
#29 Spa Hotel in Hoi An
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Golden Sand Resort & Spa Hoi An 4.5*
Number of rooms: 212
Official Description (provided by the hotel):
With 212 chalet like buildings housing the hotel rooms and suites and each of the room has a private balcony with garden view or ocean view. The originality of the Resort is 16 Suite rooms "the Hidden Charm of Golden Sand" as said by a guest. In addition, there are 196 Deluxe and Superior rooms. Their decoration is simple but warm and luxurious with Twin or King Bed, the bathroom has both bathtub and shower. 150m is a longest swimming pool in the Central Viet Nam and two swimming pools for Children, two restaurants serving delectable Vietnamese and Continental Cuisine. Tennis, mountain biking, scuba diving, accolade winning Vietnamese cooking classes and a wide range of well organized daily excursion options are available await at this fabulous hotel and a PADI licensed SCUBA diving operation. Kid's club for children as Kite flying, sand painting and mask painting…We open more facilities to satisfy the guest’s relaxation and open tour to discover Hoi An and neighbouring beautiful sites as My Son Sanctuary, the former imperial city of Hue, and the mystical Phong Nha caves in Quang Binh province… it is really a destination with 4 world culture heritages. With more than 11 private room for ladies and gentlemen, the Scentual Spa offers you and your body the vitality and energy to reach your physical peak. You can soak in a Jacuzzi bathtub and let loose as the skilled hands of professional therapist drive your stresses away. You can also get a massage outside while listening to the waves, eyes half closed under the shade of a palm tree. ... more   less 
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Also Known As:
Swiss-Belhotel Golden Sand Hotel Hoi An
Swiss-Belhotel Golden Sand Resort And Spa

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