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“Unmemorable visit” 3 of 5 stars
Review of Golden Sand Resort & Spa Hoi An

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Golden Sand Resort & Spa Hoi An
4.5 of 5 Resort   |   Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam   |  
Hotel amenities
Ranked #42 of 77 hotels in Hoi An
Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
“Unmemorable visit”
3 of 5 stars Reviewed November 25, 2012

We had visited Danang for a short family break about a year ago staying in Danang and decided to opt for the charming UNESCO town of Hoi an instead this trip, All was fine, easy check in, complimentary 2 hr delayed check out, decent buffet, large deluxe rooms etc, BUT nothing that would put this into a worldclass or outstanding facility.

Best things for our trip - the unlimited complimentary wifi in room (across multiple computers and gadgets) was much appreciated. Also the spa treatments were lovely - great rooms, oils, temperature etc - made even better by the 50% discount running. Would highly recommend the Vietnamese 90 mins massage if you likely firm, without bruising, therapies.

The hotel pool was long but the water murky and the sides looked a little unclean. The steps and handrails of the ladders out of the pool and around the pool bar were far too spaced apart and hence quite difficult to get a firm footor handhold. Nuff said about the slippery tiles around...

The actual hotel location felt like it was in the middle of nowhere. Yes, it was right on the shoreline but without any beach, scenic rocks or landscaping so can't describe it really as a beach resort and it was far enough from Hoi An (10-15 mins by free mini bus) that it felt remote with very little to do within walking distance.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, November 27, 2012
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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606 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed November 19, 2012

I spent 10 days at Swiss-Belhotel Golden Sand Resort & Spa in Hoi An as part of a network conference with colleagues from all over the world. The room was perfect and the staff was most obliging, from the moment we stepped in the hotel. I had early mornings at the huge swimming pool, then conference in the most enjoyable atmosphere, with a room overlooking the sea, afternoons jogging on the ocean beach followed by a perfect massage at the spa, and evening meal at any of the two excellent restaurants. I would go back any time.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, November 27, 2012
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 13, 2012 via mobile

10 fabulous days in this beautiful location. Alfred the chef overseeing wonderful meals and attentive friendly dining room staff. I have travelled widely and this hotel is exceptional. only one thing that could be dangerous is the tiles around the pool which are very slippery with wet feet...that aside, definitely a return trip is anticipated. thank you all at the golden sands. sonya

Stayed October 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, November 20, 2012
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 12, 2012

We stayed here for 5 nights on the recommendation of our hotel in Hanoi ($100 deal for 2 with breakfast). The location is good, on the waterfront with other similar hotels. Don't expect a beach in front of the hotel, as it's been totally eroded, but the pool is fantastic so we didn't miss it. Also the beach is just a short walk away. The pool and gardens are lovely - very tropical and relaxing. Breakfast was good, with lots of variety and both indoor/outdoor seating. Rooms are good and very spacious, with good facilities, although look older than they are. I found the bed too hard but my partner loved it - depends on your preference. Was nice to have a gym and we always had it to ourselves. The hotel staff were very friendly, especially the courtesy bus driver, although the level of English wasn't as good as Hanoi or Saigon which made booking tours etc difficult. It was relaxing and laid back and a nice spot to enjoy Hoi An.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, November 14, 2012
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Matosinhos, Portugal
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 12, 2012

Excellent hotel in Hoi An.

Great place to rest. The staff is amazing and the food service also.
Great pool for swimmers and the beach is 2minutes walking.
The ocean took some meters to the hotel beach but right next to it you have a long cost to explore.
Spa, fitness, restaurants and pubs also make your enterteinement in this great hotel.

I paid 85€ for each night two persons, include breakfast. November 2012

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, November 14, 2012
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 29, 2012

If you are visiting Hoi An then it's a pretty good base. Safe, lovely pool, nice gardens and well laid out. Downside is the beach is eroded so in fact there is no beach so you have to walk about a km to the public beach which is actually a nice walk and very pleasant. Water is ok, just ok. Rooms are nice, very comfortable, nice balconies, you don't need the sea view, all rooms are close to the pool. Taxi to town is $3 each way. Hoi an can be done in 2 days, careful with the tailors, don't leave things to the last minute, always try things on, lots of mistakes. They don't really bargain very well so don't both trying too hard. Not a lot to do with a 7 yr old unless you bring an IPad, or DS. Most fun was leaving and escaping the typhoon. Nice but doesn't deserve more than 2 days, it's not a beach holiday which we thought it was, Singaporean chef great guy though.

Room Tip: Garden view close to pool is fine. Definitely book on laterooms.
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, October 30, 2012
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 27, 2012 via mobile

We had just stayed at the Victoria so it was interesting to compare and contrast. The rooms are modern, clean and well appointed, but could have been anywhere in the world... The pool is the main drawcard and does not disappoint, the sleazy guy in the rug shop telling me he could sell me a silk top I could buy in any shop in Hoi an for US$10-20 (depending on haggling skills) for "$70, reduced to $50" left us in stitches...

Food was quite good, but service in restaurants is definitely not up to scratch. The guys in the pool bar did a great job though.

Many of the rooms on the ground floor closest to the beach are boarded up and the hotel staff madly patch the sink holes in the little bit of sand between the sea wall and the pool every morning as the sea relentlessly tries to reclaim what is hers - this seems to be a very good example of a resort developed too close to the sea. One gets the feeling they are trying to squeeze a few more years of revenue out of it while doing minimal maintenance, before they lose that pool to the ocean!

I love the way the "General Manager" replies to each post, no matter what it contains, with the same naff "thank you for your valuable comments. Well noted and I would like to welcome you back...." yeah right. Well General Manager, I DARE you to actually read this review and write us a tailored response!

But that pool... For $114 on Wotif I would stay again for the pool and the lovely pool bar dudes.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review, November 11, 2012
Dear Guest,

Thank you for your valuable comments. Well noted and I would like to welcome you again here in Swiss-belhotel Golden Sand Resort & Spa Hoi An at your earliest convenience.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Golden Sand Resort & Spa Hoi An

Also Known As:
Swiss-Belhotel Golden Sand Hotel Hoi An
Swiss-Belhotel Golden Sand Resort And Spa
Swiss-Belhotel Golden Sand Hotel
Swiss Belhotel Golden Sand Resort
Swiss Belhotel Golden Sand Hotel
Address: Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Top resorts Hotel in Hoi An
#15 Luxury Hotel in Hoi An
#17 On the Beach Hotel in Hoi An
#20 Romantic Hotel in Hoi An
#22 Family Hotel in Hoi An
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Golden Sand Resort & Spa Hoi An 4.5*
Official Description (provided by the hotel):
With 212 chalet like buildings housing the hotel rooms and suites and each of the room has a private balcony with garden view or ocean view. The originality of the Resort is 16 Suite rooms "the Hidden Charm of Golden Sand" as said by a guest. In addition, there are 196 Deluxe and Superior rooms. Their decoration is simple but warm and luxurious with Twin or King Bed, the bathroom has both bathtub and shower. 150m is a longest swimming pool in the Central Viet Nam and two swimming pools for Children, two restaurants serving delectable Vietnamese and Continental Cuisine. Tennis, mountain biking, scuba diving, accolade winning Vietnamese cooking classes and a wide range of well organized daily excursion options are available await at this fabulous hotel and a PADI licensed SCUBA diving operation. Kid's club for children as Kite flying, sand painting and mask painting…We open more facilities to satisfy the guest’s relaxation and open tour to discover Hoi An and neighbouring beautiful sites as My Son Sanctuary, the former imperial city of Hue, and the mystical Phong Nha caves in Quang Binh province… it is really a destination with 4 world culture heritages. With more than 11 private room for ladies and gentlemen, the Scentual Spa offers you and your body the vitality and energy to reach your physical peak. You can soak in a Jacuzzi bathtub and let loose as the skilled hands of professional therapist drive your stresses away. You can also get a massage outside while listening to the waves, eyes half closed under the shade of a palm tree. ... more   less 
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