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“Highly recommended” 4 of 5 stars
Review of Lotus Hoi An Hotel

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Lotus Hoi An Hotel
3.0 of 5 Hotel   |   330 Cua Dai Road | Hoi An Ancient Town, Hoi An 84510, Vietnam   |  
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Ranked #34 of 79 hotels in Hoi An
Australia
1 review
“Highly recommended”
4 of 5 stars Reviewed today NEW

Lovely hotel,staff very friendly and helpful. Breakfast good. Only downfall was getting in and out of pool, the steel bars were extremely hot to grasp and the surrounding floor tiles made it unbearable to stand on. Could do with some more umbrellas .

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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195 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved this hotel, from the moment we arrived the staff couldn't of been more helpful and accommodating, they brought us a fresh juice and brought a fan to the seating area while we waited to view a room, they then upgraded us free of charge, all staff speak good English and the manager was very friendly and gave us loads of advice, it is located right in the middle between the beach and the ancient town and they offer a free bus service throughout the day taking you to both, you can also rent bikes free of charge, the price includes breakfast which had a lot of choice and was very nice, the rooms were spacious modern and comfortable and very quiet, pool was nice however it could of been a bit cooler! The water was very warm, they also offer room and pool service, I had a club sandwich which was reasonably priced and tasty, overall a great experience at this hotel, would definitely recommend and wouldn't hesitate to visit again if I was to return to hoi an!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nguyen Ly B, Sales Manager at Lotus Hoi An Hotel, responded to this review, 1 week ago
Dear Rhona S,

Warmest Greetings from Lotus HoI An Hotel!

Thank you very much for your stay with us this Aug and for taking the time to write this GREAT review.

It is so excellent to read your voting us as “BEST SERVICE IN ASIA!”. Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.

On behalf of all our staff, please know that your exceptional feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to meet our clients' expectations. Therefore, we do hope that your next visit will be even more pleasant than the previous one

Once again, thank you for taking the time to write this GREAT comment and please do not hesitate to contact us at sales@hoianlotushotel.com if we can assist with anything.

Yours sincerely,
Bui Nguyen Ly/ Mrs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Liked:
Outstanding service from all staff especially front of house staff who welcomed us from the entrance. Showed us a room and upgraded us free of charge.
Free transfers to and from the ancient town and the beach
Rent bicycles for free for a day
Pool service
Nice food and drinks with an additional 20% off
Comfy beds, best night sleep we've had in asia
Modern decorated rooms with newly tiled bathrooms
Fruit is provided and replenished in our rooms every time our room was made up
Breakfast included
Great value for money

Disliked:
Nothing

Room Tip: View rooms before purchasing
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  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lotus H, Sales Manager at Lotus Hoi An Hotel, responded to this review, 1 week ago
Dear Meganfielding,

Thank you so much for your recent stay and your exceptional feedback. It is so excellent to hear that you totally enjoyed your stay with us.

We was delighted to read your comments in praise of the property and it is so wonderful that you found us as “outstanding quality and service”.

We assure to keep up as our guests' satisfaction is the best possible reward we can receive.

We look forward to having you back on your next trip to Hoi An.

Best regards,
Bui Nguyen Ly/ Mrs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just sum this hotel in just a few words: beautiful views, fabulous staff, nice pool.
A wonderful location with free shuttle bus, free bicycles, free internet access, free welcome drink.
It's really easy for you to go to the old town and to the beach too ( so-called private beach)
The buffet breakfast is fresh and plentiful each morning, serving a variety of food to suit any international tastes
Every staff member we encountered was very friendly and went out of their way to make our stay enjoyable.
I had a wonderful room that had a balcony opening up to pool view, So lovely! The room was quite spacious, clean & confortable.
Lastly, whether you are traveling as a family or as a couple, this property is first-class and worth the investment. I would absolutely stay here again if we get back to Hoi An Ancient Town! Hope this review helps another first-time visitor to Hoi An like us!

Room Tip: Deluxe room with balcony
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel with beautiful rooms and grounds. The staff is very friendly and welcoming every time my friend and I walked in or out of the hotel. The pool is beautiful and such a nice way to relax and cool off from the heat. Lotus is close enough to the Ancient Town but far enough away to provide relaxation and comfort. Major plus is the hotel offers FREE SHUTTLE service multiple times a day to and from the Ancient Town. Wonderful time, strongly recommend!

Stayed July 2014
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lotus H, Sales Manager at Lotus Hoi An Hotel, responded to this review, 1 week ago
Dear Jill R,

Thank you very much for choosing to stay with us and It was a delight to hear that: 'Lotus is close enough to the Ancient Town but far enough away to provide relaxation and comfort'. We are extremely happy read that you thoroughly enjoyed your stay.

Thank you for passing along the word about your wonderful experience at Lotus Hoi An Hotel. We look forward to welcome you back in the nearby future.

Best regards,
Bui Nguyen Ly/ Mrs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Lotus Hotel with 2 kids aged 8 and 6. The family adjoining rooms were a perfect solution to wanting the kids to get an earlier bedtime than parents. Clean, cool and plenty of space. As it was quite hot in June, the swimming pool was like a very warm bath, but the kids always enjoyed being able to take a swim after being out in the day. That said there was a bit of an issue with some algae on the walls and floor of the pool when we were there. Location was quiet in the evenings and the free shuttle bus to town and to the beach made the location perfect for accessing both in a short visit. Good access to local facilities - cash point, local restaurant and nail bar - meant we didn't have to keep going back into the centre of the main town to enjoy holiday activities.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lotus H, Sales Manager at Lotus Hoi An Hotel, responded to this review, 1 week ago
Dear Samantha A,

Warmest Greetings from Lotus Hoi An Hotel!

It is much appreciated to have been chosen by you and your family to have spent this past vacation and furthermore to have shared your experience with other reviewers.

We are thrilled to read about your stay with us; there is no greater satisfaction than receiving kind words from a valued guest.

On behalf of the Lotus Hoi An staff, please know that it was a delight to have contributed to the enjoyment of your stay. We look forward to having you and your family back on your next trip to Hoi An.

Best regards,
Bui Nguyen Ly/ Mrs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our visit to Lotus Hoi An was fantastic. Rooms are clean and comfortable with great lighting. Breakfast buffet is plenty. Front desk is extremely kind, helpful, and fluent. Daily shuttle runs many times a day into the ancient city. Cabs are only about $2 per way if you miss it. We came back from the city center late and the restaurant next door The Red Dragon served us one of the best meals. Also, Theui gave me a phenomenal massage in the spa upstairs. Highly, highly recommend!

Stayed July 2014
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lotus H, Sales Manager at Lotus Hoi An Hotel, responded to this review, 1 week ago
Dear Nikkidoone,

Warmest Greetings from Lotus Hoi An Hotel!

We would like to take the opportunity to thank you for having chosen to spend this past vacation and for such an amazing review. It is very gratifying to learn that we made you feel 'FANTASTIC' throughout your stay.

Regarding your issue 'Cabs are only about $2 per way if you miss it', we are happy to tell you that we now have Free Bicycle for guest so you will not miss anything when you are here next time.

On behalf of all our staff, please know that it was more than a pleasure to have served you and we look forward to welcome you back in the nearby future.

All the best!
Bui Nguyen Ly/ Mrs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotus Hoi An Hotel

Address: 330 Cua Dai Road | Hoi An Ancient Town, Hoi An 84510, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 On the Beach Hotel in Hoi An
#19 Spa Hotel in Hoi An
#21 Family Hotel in Hoi An
#25 Romantic Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3 star — Lotus Hoi An Hotel 3*
Official Description (provided by the hotel):
Conveniently located just a 5-minute drive away from Hoi An Ancient Town as well as Cua Dai Beach, Lotus Hoi An Hotel is an elegant resort-style hotel. All rooms have a private balcony offering beautiful views of the swimming pool or the garden to feel the finest touch of hospitality and comfort.With extensive spa facilities, guests can relax with a pampering beauty treatment or a massage at Lotus Spa. Alternatively, indulging yourself with a fresh cocktail at Lotus Bar or enjoy a dip in the pool after a hard day of sightseeing. ... more   less 
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Also Known As:
Hoian Lotus Hoi An
Hotel Hoian Lotus

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