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“Worst service in Vietnam, and concrete beds.” 3 of 5 stars
Review of Lotus Hoi An Hotel

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Lotus Hoi An Hotel
3.0 of 5 Hotel   |   330 Cua Dai Road | Hoi An Ancient Town, Hoi An 84510, Vietnam   |  
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42% OFF+FREE AIRPORT P/Up
Ranked #34 of 79 hotels in Hoi An
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Worst service in Vietnam, and concrete beds.”
3 of 5 stars Reviewed July 30, 2012 via mobile

Hotel is of average condition, nice pool, rooms are average, apart from the seemingly concrete beds. Seriously you won't get a good nights sleep here.

The service at this hotel was terrible. By far the worst we have encountered in Vietnam.

Would we come back here? Definitely not.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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194 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Nice, France
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 5, 2012 via mobile

The room was ok but the mattress on the bed was uncomfortable and the bathroom needs updating urgently. Breakfast was poor and we ate out everyday. There is a place up the road called dingo's which does very tasty breakfasts and nice coffee. In town, there is a really nice place called before and after which also does a nice brekkie and is good for drinks in the evening as well. The location of this hotel is quite far out of town. It took us 40 mins to walk, so we hired bicycles everyday. The bikes were a very convienient way to get around and I quite enjoyed the ride everyday. The hotel does a shuttle bus, but the times are infrequent.

Stayed July 2012, traveled as a couple
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Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 28, 2012

upon arrival our rooms were messed up and we had to wait 30 minutes until our room allocations were sorted. then when we got to our room we layed out our things and sat on the beds. the beds were rock hard and unbearable to stay on for even 1 minute. then when we went to sleep we noticed insects on our bedding. these were bed bugs... we were moved rooms 5 times untill we found 1 room without bed bugs. every other room was infested. we asked for a wake up call, they failed to do so. we also noticed that the back door of you your hotel room does not lock and ours swung open in the middle of the night making us feel very unsafe. the food for breakfast was ok, the only good thing were the pancakes, although the room service was very poor. then our shower broke and only worked by chance. the last things that affected our stay was the broken mini fridge that we had planned on keeping our cold water in, the fridge was also not stocked. and to top it off the lock on the front door of our room was dodgy and also opened only if you were lucky........ how great

Room Tip: try not to get the ground level because that is where the bed bugs mostly are
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  • Stayed June 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 24, 2012

I visited Hoi An 28th April 2012 to 2nd May 2012 staying 3 nights at this hotel. Because of the public Holidays over this period there were many hotels full so when I called in at thsi hotel & they indicated that there was a vacancy I had little option but to accept .
In rating a hotel my main objective is to compare with other hotels I stayed in, in Vietnam over a 32 days with particular emphasis on the value to cost ratio.
This hotel was US$40 a night 3 nights----in H.C.M.C ----$26 a night---4 nights----in Hanoi $20a night 4 nights----$15 in Hue, $8 [YES $8] in Nha Trang.
The Lotus had the smallest room---there was a problem with the air conditioning & I was charged extensively as a booking fee for an O/N train trip to Nha Trang---- an extra 200,000 dong.
In all of the other hotels I was on no other occasion charged extra for any bookings.
Perhaps I wouldn't have minded as much had I been advised that there would be a booking fee charge & the amount given.
The hotel bus took me to the train station & again the charge was extensive.
There was also a mix up with the train booking which was handled by the receptionist in a surly manner.
Regretably these mishaps leave one with a nasty taste in ones mouth.
I definitely would NOT stray here again.The most expensive hotel with the worst experience in my travels

  • Stayed April 2012, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 7, 2012 via mobile

Staff look extremely unhappy and seem annoyed when you ask them for something would reccomend staying elsewhere for a few extra dOlla

  • Stayed June 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nguyenly B, Sales Manager at Lotus Hoi An Hotel, responded to this review, June 11, 2012
Dear Travellerlisaandben,

Thanks very much for your stay with us and your feedback about Lotus Hoi An Hotel.

In regards to our service that you mentioned we sincerely apologize for the inconvenience caused and will be sure to report your comments to the management in order that we investigate and train the staff.

We do hope to welcome you back to Lotus Hoi An next time and we are sure that your stay will be the most memorable holiday experience.

Once again, we sincerely apologize.

Best regards,
Bui Nguyen Ly/ Mrs
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bunbury
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 29, 2012

We stayed at this hotel recently and were very happy with all aspects of the hotel. The staff were extremely helpful and pleasant without being intrusive. We stayed in a suite and it was very clean and fresh, there was a bit of local building around but that also interesting to watch the progress. Breakfast had plenty of choices and even the fussiest of eaters (myself) found plenty to eat. I agree it was about 4kms from the old town but that also made it closer to the beach, swings and roundabouts. There was a motor bike hire place and laundry straight across the road, bike hire was $6/day and laundry was very cheap. The traffic was quiet enough for us to have confidence to hire a motorbike and we are considered seniors without being ancient. Great holiday, great hotel, will be back.....

Room Tip: Suite number 525 was excellent. It was quiet and private. Not a great view but the room made up for...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nguyenly B, Sales Manager at Lotus Hoi An Hotel, responded to this review, June 11, 2012
Dear Cherry L,

Thanks very much for your positive comments about Lotus Hoi An Hotel.

It is great to hear that you enjoyed your stay with us and your amazing review is great encouragement for our team.

Once again, we sincerely appreciate your review and do hope to welcome you back to Lotus Hoi An Hotel soon.

Best regards,
Bui Nguyen Ly/ Mrs
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 10, 2012

This was a nice airy hotel, built in blocks around a small garden and swimming pool. It is about 3 km outside the town. The staff were helpful, but we had a problem with an electrical fault in our room on the top floor, which suggests that maintenance in that room was poor. We were moved to a better room and had no further problems.
We can recommend the restaurant next door for food and laundry.

Room Tip: Probably best to avoid the top floor.
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nguyenly B, Sales Manager at Lotus Hoi An Hotel, responded to this review, June 11, 2012
Dear Jenny C,

We are very happy to hear that you enjoyed your stay with us.

In regards to electrical fault in our room that you mentioned we sincerely apologize for the inconvenience caused and we will be sure to pass on your comments to the staff and management.


Once again, thank you very much for your great review and do hope to welcome you back to Lotus Hoi An Hotel in the future.

Best regards,
Bui Nguyen Ly/ Mrs
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotus Hoi An Hotel

Address: 330 Cua Dai Road | Hoi An Ancient Town, Hoi An 84510, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 On the Beach Hotel in Hoi An
#19 Spa Hotel in Hoi An
#21 Family Hotel in Hoi An
#24 Romantic Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3 star — Lotus Hoi An Hotel 3*
Official Description (provided by the hotel):
Conveniently located just a 5-minute drive away from Hoi An Ancient Town as well as Cua Dai Beach, Lotus Hoi An Hotel is an elegant resort-style hotel. All rooms have a private balcony offering beautiful views of the swimming pool or the garden to feel the finest touch of hospitality and comfort.With extensive spa facilities, guests can relax with a pampering beauty treatment or a massage at Lotus Spa. Alternatively, indulging yourself with a fresh cocktail at Lotus Bar or enjoy a dip in the pool after a hard day of sightseeing. ... more   less 
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Also Known As:
Hoian Lotus Hoi An
Hotel Hoian Lotus

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