we had 3 rooms here for 7 nights spending a substantial amount of money. we were mildly concerned that the mini bar had not been replenished after our first use.
on the last day i paid the overall bill including the mini bar. on the last day as we were abouy to leave for the airport we were informed that they hadnt charged for the mini bar which we hadnt used since the first time.
we explained that the minibar hadnt been replenished on any day and so this was a double billing.
we insisted on seeing the manager who never came. the first ploy was to tell us that if we didnt pay the staff would have to. we still refused. the manager was contacted and he offered a 50% discount. i refused again and thought it ridiculous that a hotel manager should offer a discount in this way.
our bill was in excess of$6000. we had enjoyed our stay but a prolonged and stressful argument about $30 when they knew we were rushing to catch a flight evaporated all the goodwill which had been built up. not smart.
why did this happen - i dont know if its a scam - i cant believe it is but the managers odd offer and the fact that many days passed without replenishment made me suspicious
- Official Description (provided by the hotel):
- Hoi An Beach Resort is a four-star resort situated between the romantic De Vong river and famous Cua Dai Beach. It consists of luxurious old Vietnamese-style houses and villa rooms. It is recognized kilometers from the historic town of Hoi An. 35 km (a 45 minute drive) from Danang International Airport and railway station.In its day the principal trading port for the whole of central Vietnam, Hoi An has long been proud of its reputation for gracious hospitality. We are dedicated to continuing this tradition today in our new and luxurious beach resort ... more less
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- Also Known As:
- Hoi An Beach Hotel Hoi An
- Hoi Beach Resort