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“Loud Employees & Ants” 3 of 5 stars
Review of Hotel Hai Yen

Hotel Hai Yen
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Hotel Hai Yen
2.0 of 5 Hotel   |   22 A Cua Dal St, Quang Nam, Hoi An, Vietnam   |  
Hotel amenities
Ranked #85 of 95 Hotels in Hoi An
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Loud Employees & Ants”
3 of 5 stars Reviewed July 26, 2012

I was sleeping literally two hours ago and woke up to (a maintenance worker?) hammering immediately outside my room at 7:44am. I stormed into the hallway an was actually nit the only guest to do so, to give the group of housekeeper and hammer wielding guy a thorough what-the-Hell?! Look. Things quieted down until 9:30 before the housekeepers congregated once more to chat loudly in Vietnamese, prompting this review. I'm not sure they are aware that guests (try to) sleep at hotels. Also, I have found about five ants on the sheets during this stay and will be checking out asap.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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51 reviews from our community

Traveler rating
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    12
    8
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • English first
  • French first
  • Spanish first
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English first
Wollongong
Top Contributor
85 reviews 85 reviews
32 hotel reviews
Reviews in 40 cities Reviews in 40 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 1, 2012

A really nice old style hotel close to everything in Hoi An, a couple of good cafes close by, and an easy walk to everything, Bike hire available, pushbikes, or motorcycles, clean and comfortable, and the pool a bonus to cool down after all that Hoi An shopping

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed April 28, 2012 via mobile

Our stay in hoi an was wonderful. Everybody in the town made us feel most welcome. However this was not the case at this hotel. Double check when booking a room with breakfast included, because you may not get it. When we checked into our room we had to ask for the dirty towels from the previous occupants be changed and the rubbish removed. The single glass in our room was sticky and dirty. The pool is clean and quite pleasant and some rooms have good views. Empty cans, bottles and glasses accumulated around the pool were not cleared for the 3 days we spent here. All in all an unsatisfactory experience.

  • Stayed April 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 10, 2012

My sister, my dad and myself woke up with very interesting welts on the areas of exposed skin. My poor dad sleeps shirtless, so you can imagine the damage. Also, my little cousin in the adjacent room was also attacked. Do not stay in room S1, which is the suite. Decked out quite nicely with antiquities, including wooden armchairs and a coffee table. However, the sheets had that sheets-havent-been-washed oily smell, they were yellow, and some of the mismatched pillows appeared like they came from the local $2 shop (a la Hello Kitty). There was that mould smell in the main living area, which then shifted to a sewage smell as we entered the bathroom. The shower sprinkle trickled water, cold water, that is. Hot water does not exist. Initially, I thought that suite seemed abit abandoned, and I'm guessing it is one of those big family rooms that people don't stay in so they don't clean it as much. It was very dusty as well. My aunts stayed in a room on the ground floor, where one entire wall had a large mould-infested wet stain which appeared to have been very badly covered up with paint. This room was overwhelming with the smell of that mould. My aunt managed a broken 5 hours sleep as the smell was so bad. We didn't complain because it was cheap and we assumed this was what cheap accommodation was like. However, we have since then been to other hotels of similar price range, which have been very good. My one star goes to location. But please be very wary of this hotel. I noticed that there was an Intrepid group staying there. I hope they are OK! When I did Intrepid 2 years back, we stayed at Phu Thinh 2, which was just down the road. That was nice!

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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 23, 2012

We stayed for two nights at the Hai Yen - good choice for a budget hotel - old building but kept clean, nice pool area out the back, great friendly hosts at reception and a bit of variety for breakfast.

Stayed February 2012, traveled with friends
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Brussels, Belgium
Top Contributor
104 reviews 104 reviews
25 hotel reviews
Reviews in 39 cities Reviews in 39 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 5, 2012

Well located close to the old city with very helpful staff

  • Stayed December 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 19, 2011

This hotel is located not too far away from the old town. If you have any questions ask the always smiling and helpful Queenie in the reception.

The beds are big and comfortable but the pillows are too hard and thick (as they often seem to be in this part of the world).
The pool is clean and refreshing. Breakfast is OK, there are both Asian and "western" alternatives. They make pancakes if you ask them to.

  • Stayed September 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Hai Yen

Address: 22 A Cua Dal St, Quang Nam, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #85 of 95 Hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Hai Yen 2*
Number of rooms: 41
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Also Known As:
Hai Yen Hotel

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