We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Needs some serious TLC” 2 of 5 stars
Review of Cua Dai Hotel

Save Saved
You added Cua Dai Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Cua Dai Hotel
3.0 of 5 Hotel   |   544 Cua Dai St., Hoi An, Vietnam   |  
Hotel amenities
Ranked #37 of 79 hotels in Hoi An
England
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
56 helpful votes 56 helpful votes
“Needs some serious TLC”
2 of 5 stars Reviewed February 2, 2009

The Cua Dia hotel was probably a handsome colonial style building about two decades ago, but it seriously needs some maintenance and a lick of paint. We stayed here for three nights during january, which is a little off season for Hoi An. So guess it might look better in the sunshine!

We paid $45 a night for a superior double room on the first floor. The bed was big and comfy and the large room was pretty soundproof and spacious. For this price we recieved aircon, a fridge, mini bar, internet downstairs, breakfast and hot water.

On the downside there was a lot of mildew and water marking on the walls. In the bathroom we had a large power shower next to the normal shower but it didn't seem to be connected to anything? We had loads of light switches in our room that didn't seem to be wired to anything and the lighting they did have was quite dim. The pool itself is nice and clean, but the surrounding area is overgrown and small (not much room for many people to sunbathe during peak season). The breakfast is buffet style and is ok but nothing special. The staff seem friendly to the point of being creepy.

This was one of the more expensive places we stayed in Vietnam, and it was a little dissapointing compared to some of the photos we'd seen of it online.

  • Stayed January 2009, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

242 people have reviewed this hotel

Traveler rating
    101
    92
    29
    14
    6
See reviews for
43
120
23
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Spanish first
  • Swedish first
  • Any
English first
Brazil
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 1, 2009

This hotel is beautiful. Our room was very comfortable and good value (U$ 55).

I don't understand why people in TA say don't trust the pictures on the website. Well, we thought it was as beautiful as the picutres (see ours too). Maybe it's not so great when it's rainny, and rain is a very common thing in Hoi An (we almost cancelled going to this fantastic town because of the weather in the previuos week before we went - but we're very lucky - we had a couple of hot, sunny days - lots of time by the swimming pool, by the way).

It's a simple hotel (in comparison to large ones), breakfast is delicious (with pain au chocolate!).

It's true that we arrived at this hotel after a dreadful experience in the next door Glory Hotel (see our review), so maybe our experience was based on the relief of finally being able to escape from next door.

Wi-fi works well and there is also internet on the reception. They also own other restaurants in town (you mustn't miss Mermaid).

It's about 5-10 minutes into town and it's a pleasant walk.

  • Liked — Comfortable Rooms, Swimming pool and breakfast
  • Disliked — Baths don't run really hot water
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 27, 2009

We were really disappointed by this hotel. As mentioned before it looks nothing like the pretty pictures on the website. I even asked after seeing our room – is this Cua Dai Hotel? So don’t be fooled. The reality is very different – it is quite run down. The paint is peeling at places and there are damp stains on the walls, alongside with already mentioned damp smell. The breakfast isn’t that great either – if you don’t fancy eggs or french bread which has been touched by everyone wanting to cut the slice you might go hungry. It is nothing else than below average budget hotel – it is clean but I cannot find anything nice to say about this property

  • Liked — Leaving this hotel
  • Disliked — The damp stains on the walls
  • Stayed January 2009
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
76 reviews 76 reviews
54 hotel reviews
Reviews in 48 cities Reviews in 48 cities
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed January 26, 2009

Initially I had booked at the Ha An, but with the collapse of the Australian Dollar against the US$, I decided to try something a little cheaper. When I booked, this hotel was rated around third in Hoi An, so I decided to try it. I booked one of their most expensive rooms - US$55 per night - I had heard Hoi An was a great place to relax and so I though I would indulge in a little luxury. I also booked a transfer from Da Nang airport - all this went off smoothly - the driver was at the airport and check-in was a breeze - when I saw the room I was shocked ....by the oppulence. I was expecting to get a lovely room, but what we got was more like a small appartment - apart from a very spacious bedroom, there was a very large bathroom and a lounge room with direct access to the pool (unfortunately, Hoi An in January isn't real pool scene material - a bit chilly). I was delighted with all this and I must say the 4 nights I slept at this hotel were amongst the 4 best sleeps I had during my three weeks in SE Asia. Breakfast was served by the pool - a typical small buffet affair - fresh eggs to order and a nice selection of breads and spreads. The staff we encountered were always cheery and friendly. When it came to our departure day, we got day use of the room for US$20 as our flight didn't leave until evening. As mentioned by another reviewer, the management were keen we pay by cash - this didn't concern us as we had intended to do that anyway, but it could have been an issue if we insisted on credit card. There is free internet in the lobby, which is always welcome. In terms of location, it is about 15 minutes walk to the old town - and if you don't like that there are always motos outside offering to give you a ride. As for the condition of the hotel, it is true that it is no longer pristine - but it is a long way from derelict too - a few cracks in walls here and there, but I didn't see it as any kind of drawback. Personally, I would love to come back again when the weather was warmer and spend a time lazing around the pool. As for the other rooms, from what I could see - the cheaper rooms were essentially the size of our bedroom (without the additional lounge room) and opened up onto open-air corridors - so no view if that is what you are after.
I would have no hesitation recommending their top-of-the-range rooms!

  • Liked — The large rooms, cleanliness, friendliness of the staff.
  • Disliked — Nothing really, it was pretty much everything I wanted.
  • Stayed January 2009
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed January 23, 2009

I have really mixed feelings about this hotel. I booked 4 rooms (2 suites and 2 delux) for 7 people and confirmed 3 times by email. When we arrived the Manager told us that he had to change our bookings because our flight was (35mins) late!! So we got 3 suites and 1 deluxe (and had to pay the extra!!).
The manager just seems to make things up as he goes along. We was wanting us to book flights and tours with him and offered a free transfer back to the airport if we did so, and then on the last day tried to charge us for the transfer. The credit card machine is still 'broken' - me thinks he wants to get cash to not have to put it through the books.
As for the hotel, it is a lovely little place. Our suite was really nice and the extra space was appreciated. Our friends room on the 2nd floor had the musty smell that others have complained about but our rooms were fine.
Breakfast was the best that we had. Pool looked good, but a bit too cold to try.
Close to the old city and we enjoyed the walk every day.
Dont think I would go back there because I just dont trust that Manager. I think I could find somewhere with comparible accommodation for a similar price without wondering what the Manager was going to do next.
One more tip - we did end up going to Hue on a tour organised by the Manager. It was terrible. The driver was shocking - the worst I have ever had (and I have travelled a fair bit). We all felt lucky to get back in one piece.

  • Liked — nice rooms
  • Disliked — The manager who keeps changing the goal posts.
  • Stayed January 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
60 reviews 60 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed January 19, 2009

By all accounts this is a decent budget hotel. However, we made a reservation quite early direct with the hotel which they confirmed. As they requested, we sent them an email a week before arrival reconfirming our stay and they replied a room was no longer available since they had a large tour group. We were able to secure something better with a bit of a last minute scramble, but their failure to honour a reservation and - in the exceptional circumstance that they discovered they could not - to communicate proactively about it rather than waiting for our email is not acceptable.

Note this is an endemic problem in South East Asia (due no doubt to the problems processing credit card guarantees and therefore the hotel's own problems in making sure reservations are honoured by their guests), but it is not hotel behaviour consistent with being a #4 trip advisor pick for Hoi An, as is their current placement.

  • Stayed January 2009
    • 2 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gonz_7
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 2, 2009

The Cua Dai is a good quality budget hotel. It is well located, the staff are friendly, the rooms are clean and nice, and the breakfast is above average. The only complaint we really had was the damp/stale smell of the bathroom which permeated throughout the whole room. We got used to it pretty quickly but it was a little annoying. But overall the Cua Dai is a very good choice in Hoi An.

  • Liked — Location
  • Disliked — Smell of bathroom
  • Stayed December 2008
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Cua Dai Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cua Dai Hotel

Address: 544 Cua Dai St., Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Free High Speed Internet ( WiFi ) Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #37 of 79 hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cua Dai Hotel 3*
Official Description (provided by the hotel):
Located just 10 minutes walk away from the World Heritage Ancient town of Hoi An, the Cua Dai Hotel has a restaurant and pool in a beautiful garden setting. The Cua Dai has been recently been renovated and upgraded, offering a variety of rooms and comfortable relaxing indoor and outdoor areas. The Cua Dai is a family owned hotel and employs many staff from outside the township of Hoi An. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, HostelBookers and Venere so you can book your Cua Dai Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cua Dai Hoi An
Hotel Cua Dai

Owners: What's your side of the story?

If you own or manage Cua Dai Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.