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“Always have a solution for you” 4 of 5 stars
Review of Hoi An Hotel

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Hoi An Hotel
4.0 of 5 Hotel   |   10 Tran Hung Dao St., Hoi An, Vietnam   |  
Hotel amenities
Ranked #35 of 92 Hotels in Hoi An
australia
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
“Always have a solution for you”
4 of 5 stars Reviewed January 3, 2013

The staff went out of their way to change our room configuration at no extra cost to get us a triple bed room for our kids near our double room with pool view.
Exchange rate pretty good for a hotel and you have confidence your not getting ripped off.
Pool quite nice, gardens lovely, very cheap laundry and motor bike hire across road.
Only 5-10 min walk to get into the heart of old town and 15 min scooter to beach which is warmer than the pool. Lovely waves and can jump them in a jet ski.
When wife was sick they arranged a doctor within half an hour.
Breakfast was really nice with eggs any way you like and a pancake station that do banana and chocolate , our fav.

Room Tip: Pool view is best.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, January 7, 2013
Dear Mr.davodownunder,

Warmest greeting from Hoi An Hotel .

We would like to express our thankfulness to have you stay with us .

It is pleasure to know that you have enjoyed your stay in Hoi An Hotel .Our management and team of Hoi An Hotel had tried to work hard to ensure the Hotel looks more beautiful in meeting your expectation although we still lack of faults in service process. We continue improving our service more and more getting better to meet all guests' expectation .

We wish that Hoi An Hotel is always a priority destination for you and many guests when you return to visit Hoi An city .

Look forward to welcoming you back here next time .

All the best to you and your family !

Best regards,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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958 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 2, 2013 via mobile

Where to start! We booked a transfer with the hotel which didn't turn up, the front desk manager then had the nerve to imply it was our fault because we didnt call when our flight was delayed, even though every other hotel managed to figure it out! They gave us a free set meal in the hotel restaurant but it was so gross I wish we hadn't bothered, really oily spring rolls and soggy vegetables.

If you book the Junior Suite room - buyer beware! The photos on the website and description only match a few of the rooms, most don't have the outdoor area/pool view and are much smaller. We complained and luckily got moved for our second night, but again were made to feel we were in the wrong because apparently we hadn't requested the outdoor area and pool view. Make sure you ask specifically for these features because the other junior suites are about 6 sqm smaller and you can hear all the traffic from the road. If you can't get the junior suite rooms facing the pool, just book a deluxe room as they have balconies and are a good distance from the road. The breakfasts are fine, but under no circumstances eat at the restaurant - worst food in Vietnam! Finally, we had one 7up from the minibar which was never replaced and they ran out to our taxi as we were leaving to charge us for it again which was pathetic and embarrassing. Overall the pool is nice, location fantastic and rooms good when you get the one you paid for, but no traveller likes to feel like they are just a big hassle for the staff when asking for what you've paid for!

  • Stayed January 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, January 2, 2013
Dear Mr.TDHawke ,

Warmest greeting from Hoi An Hotel .

On behalf of the hotel Management , I would like to express our thankfulness to have you stay with us during your holiday in Hoi An city .

Your comment in TripAdvisor is good value for us to improve our service getting better to meet all guests' expectation .

We will pay attention more to control and train staff better in food quality , transportation service ,minibar checking from , etc ... We are really sorry for our faults affecting to your holiday and do wish that we have another chance to serve you again in Hoi An next time with perfectly product .

We are looking forwards to welcoming you back to Hoi An Hotel in near future .

Happy new year to you and your family !


Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 1, 2013

I first came to Hoi An Hotel with an Intrepid group in 2001, and despite having a cheaper room across from the school, loved the place so much that I came back with my friend, in a Superior room which with taxes came to over $90 a night.
Positives: Hoi An is still a charming town, and Hoi An Hotel is well located with lovely well kept grounds. The room and the breakfast compare with the 3 star hotels we have stayed in VietNam at much cheaper rates.
Negatives: Room: a lot of noise! In the Charm Wing near the dining areas and kitchen etc. It is 6 am and we can hear the staff calling out to each other. Also the Hotel has had 3 wedding receptions in the last 2 days, complete with MC and amplified music. They do stop by 8 pm but yesterday there was loud music in the middle of the day and instead of a siesta I just got a headache. At this point I must add that the wooden shutters and sliding doors do not insulate from noise, including the squeaky electric cart coming to pick up luggage!
They have an inventory of what is in the room. I was concerned that the 945,000 dong kimonos were nowhere to be found and that we were going to be charged for them. Queried this, were told “they don’t have them in this wing”… but they are still on the inventory, along with the cups, glasses, etc… and a warning that we get charged with anything lost or removed
A lot of ants in the room, at one point all over this laptop. When we arrived there was still sand on the floor which got on our feet and in the bed.
Bathroom: poor water pressure in the shower and small and thin towels.
Reception staff: about 6 and 7, not friendly, I felt I was disturbing them with my query.
Internet: very spasmodic, have had better in the Central Highlands and in Hoi An Old Town.
We are planning a return visit to Hoi An but doubt we will stay here.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, January 7, 2013
Dear Mr.Maddy1953 ,

Warmest greeting from Hoi An Hotel .

On behalf of Hoi An Hotel Management and staff ,I would like to express our thankfulness to have you stay with us .

We are really sorry for our faults affecting to your stay during your holiday in Hoi An Hotel .We record and find solution to improve it immediately as limit noise by shutter door , stop noise from staff in kitchen ,check room facilities from housekeeper ,do not pay attention to serve guest of reception .

For the ant in the room , we will contact Pest Control to solve this problem and intensify more time of working schedule .

For the water pressure , we are researching and making plan to renovate this system .

Once more again , thank you very much for your being our customer and your comment .

We are looking forward to welcoming you back to Hoi An Hotel next time with more perfectly service .

Good luck , happiness and prosperity in new year 2013 !


Best regards,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
102 reviews 102 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 30, 2012

The greatest advantage to this hotel is its proximity to the historic World Heritage City (2 blocks ago) while offering a sanctuary from the bustle and noise of the town. The room was on the small side with a window overlooking their pool and courtyard. The breakfast (included) was good but not excellent. The bar just mediocre. On the other hand, the staff was very helpful and friendly. We rented bicycles on site and took a pleasant ride to the beach about 2-3 miles away. Still the greatest advantage to the hotel is that you cross a street and are a block from the old city where you can spend your day wandering among store, visiting the market, enjoying good food, and traveling back in time.

Room Tip: I would request an inside room overlooking their garden.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, January 6, 2013
Dear Mr.David R ,

Best greeting from Hoi An Hotel .

On behalf of Hoi An Hotel management and Staff , I would like to say thank you very much for your choosing Hoi An Hotel on your vacation .Your good comment on TripAdvisor is motivation for us to develop our abilities and improve our service more and more getting better to meet all guests' expectation .We always keep you in our records and do hope that you also keep our memories when you remember Hoi An city .

We are looking forward to welcoming you back to Hoi An Hotel next time in near future .

Good luck , happiness and prosperity in new year 2013 !

Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 29, 2012

What makes this hotel a winner is the location. Located on the fringe of the ancient city it makes it easy to walk to all the local attractions and restaurants.

We found our room to be large and well presented. Realising our room was over the laundry delivery access and near a main road we thought we were in for a rough nights sleep. The double glazed windows ensured a great nights sleep.

The breakfast included with the accommodation was a great way to start the day. Each morning we were surprised to have different fruits and juices.

The Hoi An hotel is a great place to relax at the end of a busy day.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 19, 2012

Stayed here for four nights in December 12. The hotel is in a really good location for exploring Hoi An. The facilities within the hotel are very good- the pool is a nice place to hang out in the afternoons. The staff are extremely helpfull (they printed out a lot of stuff for me after we had officially checked out and were waiting for a car).

Laundry is bit steep, but there are several across the road that do a good job. Breakfast was OK, but could be better.

There is free shuttle service between the hotel and the Hoi An beach resort, so you can get to the beach in the morning and come back to town for lunch easily.

Room Tip: There is a school very close by, and the noise can be quite loud in the afternoon. The rooms nearer...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, January 6, 2013
Dear Mr.MGB70 ,

Warmest greeting from Hoi An Hotel .

We would like to express our thankfulness to have you stay with us as well as your good comment on TripAdvisor .

We are honoured to have your enjoyment and this is motivation for our management and staff continue promoting our abilities and improving our services be better to meet all guests' expectation.

We do hope that we will have another chance to serve you again in Hoi An Hotel next time when you will return to visit Hoi An City .


All the best to you and your family !

Best regards,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 15, 2012

I have visited Hoi An four times and on all occasions i have used this hotel. I have been here alone and with large groups and have recommended it to friends, all of which have thanked me later. If you are unsure where to stay this hotel is a no-brainer, stay here.

Ok, the reasons:
1. Location! The hotel is right in the centre of town and is surrounded by local conveniences. There is a few laundries across the street if you don't want to pay the hotel prices, and there is even what i believe is the best value for money spa right across from the main gate.

2. Service. This hotel is on par with the vietnamese 5 star hotels in terms of the quality of customer service provided by reception and the other functions of the hotel.

3. Rooms. The rooms are nicely appointed with all the conveniences you would expect of a 4 or 5 star hotel. WIFI etc are of course free and a decent (not great) speed.

4. Pool. The hotel has a beautiful pool area to chill out in and have a quality cocktail after a long day cycling or shopping etc.

The only negative and area that i think they need to improve is the breakfast in the hotel restaurant. Whilst it has most of the normal Vietnamese versions of a hotel breakfast, it is not up to the standard i have had in other hotels in Vietnam. However, points 1-4 will bring me back to this hotel again next time anyway.

Room Tip: Choose the ground floor rooms that open out onto the pool area, they are by far the best rooms! Also...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, December 23, 2012
Dear Mr.WillViggers,

Best greetings from Hoi an Hotel !

We would like to express our thankfulness to have you stay with us as well as your high appreciation to us on TripAdvisor . Your good comment is very good value for us in business when the information is approached to guest nearly. It is good chance for us to be one of an priority destination in Hoi An city on his/her vacation .

Regarding to your comment about breakfast quality , we will record and improve it immediately in food choice .

We do hope that we can continue having more support from you in recommendation Hoi An hotel to any one to intend to come to visit Hoi an city .

We are looking forwards to welcoming you back to Hoi An Hotel in near future .

Merry Christmas and Happy New Year to you and your family !

Best regards,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hoi An Hotel

Address: 10 Tran Hung Dao St., Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 92 Hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hoi An Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
Hoi An Hotel occupies lush and spacious grounds in the heart of the old town. It is the ideal place to stay for anyone who comes to visit Hoi An and its surrounding attractions which include the area's other World Heritage sites. ... more   less 
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