I first came to Hoi An Hotel with an Intrepid group in 2001, and despite having a cheaper room across from the school, loved the place so much that I came back with my friend, in a Superior room which with taxes came to over $90 a night.
Positives: Hoi An is still a charming town, and Hoi An Hotel is well located with lovely well kept grounds. The room and the breakfast compare with the 3 star hotels we have stayed in VietNam at much cheaper rates.
Negatives: Room: a lot of noise! In the Charm Wing near the dining areas and kitchen etc. It is 6 am and we can hear the staff calling out to each other. Also the Hotel has had 3 wedding receptions in the last 2 days, complete with MC and amplified music. They do stop by 8 pm but yesterday there was loud music in the middle of the day and instead of a siesta I just got a headache. At this point I must add that the wooden shutters and sliding doors do not insulate from noise, including the squeaky electric cart coming to pick up luggage!
They have an inventory of what is in the room. I was concerned that the 945,000 dong kimonos were nowhere to be found and that we were going to be charged for them. Queried this, were told “they don’t have them in this wing”… but they are still on the inventory, along with the cups, glasses, etc… and a warning that we get charged with anything lost or removed
A lot of ants in the room, at one point all over this laptop. When we arrived there was still sand on the floor which got on our feet and in the bed.
Bathroom: poor water pressure in the shower and small and thin towels.
Reception staff: about 6 and 7, not friendly, I felt I was disturbing them with my query.
Internet: very spasmodic, have had better in the Central Highlands and in Hoi An Old Town.
We are planning a return visit to Hoi An but doubt we will stay here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 7, 2013
Dear Mr.Maddy1953 ,
Report response as inappropriate
Warmest greeting from Hoi An Hotel .
On behalf of Hoi An Hotel Management and staff ,I would like to express our thankfulness to have you stay with us .
We are really sorry for our faults affecting to your stay during your holiday in Hoi An Hotel .We record and find solution to improve it immediately as limit noise by shutter door , stop noise from staff in kitchen ,check room facilities from housekeeper ,do not pay attention to serve guest of reception .
For the ant in the room , we will contact Pest Control to solve this problem and intensify more time of working schedule .
For the water pressure , we are researching and making plan to renovate this system .
Once more again , thank you very much for your being our customer and your comment .
We are looking forward to welcoming you back to Hoi An Hotel next time with more perfectly service .
Good luck , happiness and prosperity in new year 2013 !
Phan Thi Ngoc Lan
Rooms Division Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.