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“Try to stay in the new section” 5 of 5 stars
Review of Hoi An Hotel

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Hoi An Hotel
4.0 of 5 Hotel   |   10 Tran Hung Dao St., Hoi An, Vietnam   |  
Hotel amenities
Ranked #31 of 79 hotels in Hoi An
Melbourne
Top Contributor
163 reviews 163 reviews
62 hotel reviews
Reviews in 50 cities Reviews in 50 cities
93 helpful votes 93 helpful votes
“Try to stay in the new section”
5 of 5 stars Reviewed December 3, 2012

The Hoi An Historic Hotel is in such a great location that it's hard to go past. The township of Hoi An offers so many delights that it's great to walk downtown and then return with fresh purchases or come back for a refresing dip in the hotel pool before braving the markets, cylos or bicycles out to China Beach. The Hoi An Hotel offers such a refuge in the midst of a busy township.

Room Tip: The newly renovated section in the front of the hotel is great - especially rooms 123, 124 and 125.
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, December 5, 2012
Dear Mr.Robyn12 ,

Best greetings from Hoi An Hotel .

We would like to express our thankfulness to have you stay with us and your good comment on TripAdvisor .Your good comment is very useful tool for us in business when the information will be approached and checked by guest on TripAdvisor .It will help us to have chance to enlarge and develop many bookings online .

We are very happy and honoured when product of new section ( Room 123,124,125 ) have been appreciated highly .We do wish that this product will continue having high appreciation of many guests .

We are looking forwards to welcoming you back to Hoi An Hotel next time .

All the best to you and your family .

Yours sincerely ,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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Hong Kong, China
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 30, 2012

Our family enjoyed 4 wonderful nights at this Hotel in room 329 . The Staff are wonderful and very efficient . Our room , whilst on the top floor was quiet and had a pleasant breeze most of the time . Our room was spotlessly clean , even the windows . Nice big Flat screen TV for the Kids with all the Cable Stations. Fast ( Free) wireless throughout Hotel . The Pool was great , and also very clean . The Breakfast was fantastic . I am a chef myself and what they had on offer was most pleasing and impressive .
We really loved our Housekeeper. She was wonderful. We left a small tip for her on the pillow each morning and bless her heart , she would leave it there until we gave it to her personally .
We had a problem with our room at one stage that required some maintenance . It was late in the evening but the man was there in 5 minutes and had it fixed in no time .
My only criticism would be the hard foam mattresses and the Cocktails from the Bar need more of a punch .
We look forward to returning to this Hotel on our next visit .

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lan P, Manager at Hoi An Hotel, responded to this review, December 5, 2012
Dear Mr.Chef2430 ,

Warmest greeting from Hoi An Hotel .

We would like to express out thankfulness to have you stay with us as well as your good comment on TripAdvisor .

We are very pleased to hear that you have enjoyed your stay with us and our service met your requirement .

We record your comment in foam mattress and more punch for cocktail , we will improve it and have planing to change all mattresses of all rooms in the building where you have stayed next year .

Once more again , thank you very much for your being our customer .

We are looking forwards to welcoming you back to Hoi An Hotel in near future .


Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Division Manager
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East Anglia, United Kingdom
Top Contributor
127 reviews 127 reviews
62 hotel reviews
Reviews in 72 cities Reviews in 72 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed November 25, 2012

Heritage hotel with lovely grounds and swimming pool. Short walk to market, old town and river. Many good restaurants facing river. Staff very polite and helpful. Breakfast buffet can be eaten inside or out on restaurant terrace. Air con and fans in rooms, most of the rooms have balconies.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, November 28, 2012
Dear Mr.LesGUk ,

Warmest greetings from Hoi an Historic Hotel .

We would like to say thank you very much for your stay with us as well as your good comment .

Your good comment is very good information for any guest to look for the good destination in Hoi An city .

By this response , we do hope that our business is more and more getting better through receiving many bookings of guests .

We are looking forwards to welcoming you back to Hoi An Hotel next time .

All the best to you and your family !

Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewes, United Kingdom
Top Contributor
150 reviews 150 reviews
46 hotel reviews
Reviews in 65 cities Reviews in 65 cities
985 helpful votes 985 helpful votes
5 of 5 stars Reviewed November 25, 2012

This hotel is in a superb location in the heart of the Old Town, and was our third hotel/stopping point on a tour of Vietnam from Hanoi to Ho Chi MIn City. It is set around gorgeous gardens, which even looked lovely in the rain. The hotel has a very friendly and helpful staff and the lovely touch of a large bowl of complimentary fruit in your room when you arrive. We had a junior suite- it was huge- with enormous flat screen TV with full technical functions, which took some work negotiating. The room was clean with an excellent range of facilities. The bath was deep and high sided so needed athletic skill to use.
The breakfast room was fairly crowded -not just with squaking UK retirees (see previous review), but noisy retirees from all over the world- most of whom were a delight to talk to- only retirees seem to be able to afford to use such luxury accomodation.
The lovely reception staff arranged our trip to My Son on a communal hotel bus (7 US dollars pp +3 US dollars entry fee) -far cheaper than package tour prices- much appreciated.
Do be prepared for the 10% VAT and 5% service charge on food/drink bills - this is normal for high qualty Vietnamese hotels.
We used the free shuttle bus to the Hoi An Resort Hotel (sister hotel about 20mins away), and sat in the restaurant drinking coffee, leisurely watching the river traffic and the tranquil scene of locals river fishing in the torrential rain. The sea was rough but we sat under shelter while the storm passed.
The room safe was poor- it tended to malfunction and you needed the patience of Job to get it to work. It was very slow-frustrating if you had a plane to catch. We would ask the management to consider installing better, more "user-friendly" safes.
In summary, hotel staff can make or mar a guests stay. The hotel staff at this hotel cannot be praised highly enough- simply the best!

Room Tip: Go for Junior Suite, but check the functioning of the safe before putting valuables in it.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, November 28, 2012
Dear Mr.Malholme ,

Warmest greetings from Hoi An Hotel .

We would like to express our thankfulness to have you stay with us and your high appreciation to Hoi An Hotel .

We are very honoured and happy to have your enjoyment with our service and we always respect your appreciation and continue recording and improving the service more and more getting better to how is to meet all guests' requirement .

In your comment , there is a fault with safety box in room , our Management team will find the solution to replace it and make plan to do that on business fee of Hotel in year 2013 .

Once more again , thank you very much for your being our customer . You are always in our memories and guests' record .

We are very pleased to serve you and your family next time in near future at Hoi An Hotel .

Best regards,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne - AUS
Top Contributor
56 reviews 56 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed November 25, 2012

The Hoi An hotel is a very good hotel. The rooms are largish, clean and comfortable. They also have a fan which in the tropics (IMHO) is better than A/C. We stayed on level 3 overlooking the pool which has its positives and negatives. The pool opens at 6am and there were a few hard core travellers swimming at 6am, but it didn't phase us as we slept with the windows open to let the light in. Others migh want to be wary of this if you think it will bother you. The pool closes at 9pm.
Breakfast is fine, but the location is excellent. It is set back from the road and there is no real road noise. you will hear th escreaming from th eplaying kids an a neighbouring primary school but it is not bothersome. You can walk to any part of town from this hotel.. The pool is large, cool and clean.
There is a laundry facility across the road for a lot less than what the hotel charges you as is a massage place. There are 1 or 2 tailors in town should you need to get a suit/dress made.

The Hoi An hotel was a pleasant stay and if in Hoi An again we would stay here again. I would recommend this hotel to anybody whose travels are withing this price bracket.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, November 28, 2012
Dear Ms.Btandrmb ,

Best greetings from Hoi An Hotel .

Thank you very much for your choosing Hoi An Hotel on your vacation and your good comment on TripAdvisor .

By your response on TripAdvisor , we do hope that we can get many bookings from guests when the information will be approached to check it on TripAdvisor .

We are looking forwards to receiving more support from you and welcoming back to Hoi An Hotel in near future.

All the best to you and your family .

Best regards,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hickling, United Kingdom
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 23, 2012

Sayed here for two nights, great location near to old Hoi An.

We had a junior suite room on second floor (210 I think), there was some noise from the road and hotel forecourt. This could have been avoided if the windows and shutters could be closed tightly. I think the quetest rooms would be those overlooking the pool as they would not be exposed to road noise from the front of the hotel nor from the school at the rear of the hotel. We did consider asking for a room change but decided as we were here for just 2 nights and had already unpacked so it probably was more hassle.

Water pressure was on the low side so although the bathroom has modern fittings the shower just didn't do a great job.

There were quite a few coach parties using the hotel during our stay and this made it busy at periods, for example when large groups hit the breakfast bar in one go, facilities are stretched and it feels like you're in a crowd trying to assemble your buffet breakfast. Food quality for our first brekky wasn't that great either, egg chef mashed up my eggs, pastries were soggy and service for tea coffee a bit slow (probably due to large group eating at same time). Second day was better as we tried to avoid the rush and the difference showed.

On final night decided to check our tickets etc to find that the safe malfunctioned and we had to call for help. This arrived promptly but took over half an hour to fix. Apparantly the batteries had failed. Glad this didn't happen during checkout time when leaving for a flight.

We would like to revisit Hoi An again in the future but will probably choose a different hotel or at least ensure we have a better room choice at this hotel

Room Tip: Check room is in quiet location before unpacking.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, November 24, 2012
Dear Mr.Frankandliz ,

Warmest greetings from Hoi An Hotel .

We would like to express our thankfulness to have you stay with us .

Regarding to your comment on TripAdvisor , we would like to say sorry for faults happening to your stay in Hoi An Hotel .

For the noise outside the room , we will find solution to install sound proof by closing window tightly to limit the noise affecting to guest's room .

We will record your comment in quality and service in buffet breakfast and find out the best way to arrange buffet breakfast more professional at the same time when there are many groups come to use it .


With the safety box in room , we will research to limit minimum any problem out of our mind when this system is automatic and private code .It is dificult for us to intervene in technique.

We are looking forwards to welcoming you back to Hoi An Hotel with more perfectly product .

Best regards,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 23, 2012

It a hotel that's almost a fully featurd resort on the edge of the old town in Hoi An. Pool, tennis courts, breakfast buffet, Spa and all the fixings of a resort bubble. Service is excellent and the rooms are very comfortable.

The gardens are nice to wander including gazebos and paths before a half price two for one mojito at the pool.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, November 25, 2012
Dear Mr.Nomisruption ,

Warmest greeting from Hoi An Hotel .
We would like to express our thankfulness to have you stay with us and your good comment on TripAdvisor .

We are very honoured and happy when you have enjoyed your stay with us .Your commment is very good value for us when the information has been approached to guest nearly .Hoi An Hotel will be one of priority destination in Hoi An city on his / her vacation .

We have respected your comment and you will be memories in our mind and guest history .

We are very pleased to serve you again in Hoi An Hotel next time .

All the best to you and your family !

Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hoi An Hotel

Address: 10 Tran Hung Dao St., Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 79 hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hoi An Hotel 4*
Official Description (provided by the hotel):
Hoi An Hotel occupies lush and spacious grounds in the heart of the old town. It is the ideal place to stay for anyone who comes to visit Hoi An and its surrounding attractions which include the area's other World Heritage sites. ... more   less 
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