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“Perfect way to finish my stay in Vietnam!” 5 of 5 stars
Review of Hoi An Hotel

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Hoi An Hotel
4.0 of 5 Hotel   |   10 Tran Hung Dao St., Hoi An, Vietnam   |  
Hotel amenities
Ranked #33 of 85 Hotels in Hoi An
Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Perfect way to finish my stay in Vietnam!”
5 of 5 stars Reviewed June 5, 2012

This historic hotel is in the centre of the old Heritage listed town of Hoi An and is surrounded by beautiful grounds complete with large shade trees, a pond and gardens. It's location is excellent with just a short walk to the river and all the restaurants and tailor shops. Service is wonderful and the room I had in the "old" block made me feel I was back in time. It was spotlessly clean with high ceiling and balcony. The hotel has a swimming pool, bars and a restaurant as well as other amenities. It is my third stay over a period of six years and I was not disappointed. I was travelling alone and took the hotel's "Colorful Market Package" of 3 days and 2 nights. This package included a cooking course with the hotel which involved visiting the market, learning how to prepare the dishes and then sitting down to an excellent meal. It also included the roundtrip Danang airport pick up. I guess my only criticism was that on arrival at the hotel as a lone travellor I felt slightly overlooked at one stage as two tour groups arrived around the same time and took the attention of the staff. However it was a wonderful way to finish off my 3 month stint in northern Vietnam and should I return to Hoi An, the Hoi An Hotel definitely would be my choice of hotel.

Room Tip: My room was Deluxe and on the second level and in the old historical section of the hotel.
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  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, June 6, 2012
Dear Ms.Lorrainemargaret ,

Warmest greetings from Hoian Historic Hotel .

Thank you very much for your stay with us and your good comment on Tripadvisor .We are very happy when you have enjoyed your stay here with us .

We do hope that we can get many bookings from your recommendation and be pleased to serve you again next time here .

We are looking forward to welcoming you back here .

Best regards,
Phan Thi Ngoc Lan
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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881 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
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  • Danish first
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  • French first
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English first
London
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 5, 2012

This is the best place in Hoi An if you want to be close to town centre which is a must. We have originally booked Hoi An Beach hotel but we didn't like anything about it and it felt quite isolated. We have decided to move close to town and Hoi An Hotel was a great choice. We had a good size room on the second floor facing the pool (as requested). But be aware, there is no lift in the hotel so if you don't like stair request a room on a lower floor. The bed was comfortable, the room was quiet and air con work very well. The only comment I have about the room is that the bathroom would do with a bit of an upgrade but it was clear and everything worked fine. Breakfast was plentiful and selection of food was very good. We also had lunch at the restaurant which was good. Having a decent size pool was a great plus but water was very worm but again the temperature were hitting 40 degrees during our stay. The staff was very friendly and helpful and the lady working on the travel desk has given us some great tips for excursions and organised everything for us. But the greatest attribute of the hotel is its location. Being in town centre was a great advantage. Hoi An has got a lot to offer, great restaurant and evening entertainment which should not be missed.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, June 6, 2012
Dear Mr.Mugs_001,

On behalf on Hoi an Hotel Management , we would like to say thank you very much for your choosing Hoi an Hotel on your vacation as well as your good comment on Tripadvisor .This comment is useful for us with high on the list of priorities hotel when they come to Hoi an city for visiting and checking the information of Hotel before making booking .

We are very happy and honoured to serve you again in Hoi an Hotel next time .

Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Division Manager
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Christchurch, New Zealand
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 4, 2012

Great location, free bus to beach. pool lovely, tho quite warm!, rooms were nice with view over pool, and a balcony to sit outside. great rates by booking on internet. staff friendly, free internet, breakfast had excellent selection, highly recommend if you want to relax and unwind

Room Tip: Book on line
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, June 6, 2012
Dear Ms.Liz J,

Warmest greeting from Hoi an Historic Hotel !

We would like to express our thankfulness to have you stay with us .We are very pleased for your being here .

We do wish that you can support us with recommendation our hotel to your friends or other want to visit Hoian City on their holiday .

We are also looking forward to welcoming you back to Hoi an Hotel next time .

Best regards ,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, NC
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed May 29, 2012

This is beautiful hotel just North of the center of Hoi An. It is only rivaled by the Life Resort. If you want to save some money and you don't need to be right on the river front, this is the better choice.

Positives:
1. Beautiful hotel and grounds.
2. Nice pool.
3. Great rooms with lots of space and modern decor.
4. Nice bathroom with an awesome tub surrounded by white stones.
5. Delicious breakfast with tons of options.
6. Very helpful and courteous staff.

Negatives:
1. There was a gap between the sections of the window when completely closed that allowed misquotes into my room. I was badly bitten in the night.
2. I wish is was just a little bit closer to the center of Hoi An. The walk from this hotel to the river front is about 10-15 minutes.
3. I visited during Tet, the Vietnamese New Year celebrations. There is an outdoor bar on the grounds by the main road that was very crowded with local people celebrating. My room was the closest to that bar, so there was a fair amount of noise at night. (Especially since the windows didn't close snugly.) But, they shut down before too late.

Overall, this is a great hotel. In fact, it's one of my top favorites in Vietnam. Be aware that this hotel is also known as the Hoi An Historic Hotel.

  • Stayed January 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, June 1, 2012
Dear Mr.Jwc3 ,

Warmest greetings from Hoi an Historic Hotel .

We would like to express our thankfulness to have you stay with us and your good comment on Tripadvisor .your comment is good value for us when anyone can read and check information of Hotel before choosing his/ her destination .We do wish that we can get many bookings by this way and by your recommendation as well .

For negatives things concerning to our room , we have known it and are planing to fit it in this low season from May to September ,2012 .

We are looking forward to welcoming you back to Hoi an Hotel next time with more perfectly product .


Yours respectfully,

Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 29, 2012

We had mixed feelings about this hotel. Pros include its close location to the old town (however note that the old town is small and everything is very walkable!) and that it is situated on nice large green grounds, with a beautiful pool. Buffet breakfast is good with the option to have breakfast outside. However like quite a few other reviewers, we too were given a noisy room and were awoken early by traffic and then the school, which is not what you want when you want to relax on holiday. Thankfully they were able to move us to a different room upon request. Then checking out, they also tried to charge us for a hotel airport transfer which never arrived to pick us up (we had to organise our own taxi). There were a few too many tiny but nonetheless problematic issues with service here which left us glad to head to our next hotel at Cua Dai beach.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, May 31, 2012
Dear Ms.Starlet888,

Thank you very much for your choosing Hoi an Hotel for your vacation .

We appreciate for your comment on Tripadvisor to help us to improve our service because we have not controlled service all time , there will have any mistake sometimes affecting to guest .
We do apologize for mistake of our staff about transportation charge while you have not used it

We record it and train staff again about information taking note and pay attention to check bill carefully before showing to guest and pay .

We do hope that we are pleased to serve you again next time here with better service .


Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosford, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2012

Beautiful hotel. Lush expansive grounds. Breakfast under the trees is great. Pool wonderful. the only hotel I stayed at in vietnam that provided pool towels.

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, May 29, 2012
Dear Mr.Trish M,

Warmest greeting from Hoi an Hotel .

We would like to express our thankfulness to have you stay with us .We are also happy and honoured for your being our customer and have chance to serve you here with our best service .

We do hope that we continue having more your support to us with recommendation to everybody who wants to come to Hoi an city for vacation .

We are looking forward to welcoming you back to Hoi an Hotel next time and more long term stay .

Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 26, 2012

very nice hotel ,nice staff,nice pool area and grounds.really loved hoi an. there were 22 in our party and all wished the hoi an leg would of been longer.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hoi An Hotel

Address: 10 Tran Hung Dao St., Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 85 Hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hoi An Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
Hoi An Hotel occupies lush and spacious grounds in the heart of the old town. It is the ideal place to stay for anyone who comes to visit Hoi An and its surrounding attractions which include the area's other World Heritage sites. ... more   less 
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