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“Good hotel near downtown Hoi An” 4 of 5 stars
Review of Hoi An Hotel

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Hoi An Hotel
4.0 of 5 Hotel   |   10 Tran Hung Dao St., Hoi An, Vietnam   |  
Hotel amenities
Ranked #39 of 95 Hotels in Hoi An
Rotterdam, The Netherlands
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Good hotel near downtown Hoi An”
4 of 5 stars Reviewed May 24, 2012

This is one of the bigger hotels in Hoi An, but conveniently located near downtown Hoi An. They serve a nice breakfast buffet (lots of choice, although they did have stuff the first day which they did not have the second day). The room was clean. We were located at the part of the hotel that was close to a school, so during the day there was a lot of noise. No problem if you are out shopping. However, cooling of in the airconditioning in the hotel room during the heat of the day was not a good idea.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, May 25, 2012
Dear Mr .Onetufcookie,

Warmest greeting from Hoi an Historic Hotel !

We would like to say thank you very much for your stay with us and your good comment on Tripadvisor .

We would like to express our understanding and sympathy with your holiday in Hoi an Hotel be effected by noise and air conditioning to your room .

We are planning to install sound proof for all rooms near school and check immediately about air conditioning system to repair it quickly before guest check in .

We do hope that we are very pleased to serve you again next time in Hoi an Hotel .

Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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992 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
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  • Danish first
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  • English first
  • French first
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English first
Melbourne, Australia
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 22, 2012

Great location in the old town. Wonderful gardens which offered tranquillity from the hustle and bustle immediately outside the hotel. Good variety at breakfast and efficient & friendly service from the staff at the various restaurants and bars. Reception staff very helpful too. (Thankyou for the complimentary flowers for my partner’s birthday). Appreciated the hourly shuttle bus to the beach. The rooms were well appointed and very clean and comfortable. Would definitely stay again and highly recommend this hotel. Well done to all staff at the wonderful Hoi An Historic Hotel.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, May 25, 2012
Dear Mrs & Mr .Sally_and_Mark_2012 ,

We would like to express our thankfulness to have you stay with us .We are very happy when our service and product are meet your requirement as you have enjoyed your stay in Hoi an Hotel .

We continue having improvement service more and more getting better that meet to any guest when they choose Hoi an Hotel for their holiday .

We do hope that you can help us to recommend Hoi an Hotel to everybody who intend to come to Hoi an old city for his / her vacation .

We are also looking forward to welcoming you back here next time .


Kindly Regards ,

Phan Thi Ngoc Lan
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 20, 2012

We stayed at the Hoi An Hotel early this month for 3 nights. On arrival we were given a deluxe room (which I had booked through Expedia). However, this room backed on to a VERY noisy school. As I had been extremely ill for 2 days, after a road trip from Hue, all I wanted to do was rest. However, being early afternoon, the noise coming out of the school was horrific! Upon request to reception to a better appointed room, we were given the grand deluxe room which was absolutely beautiful. I would like to thank the staff for being so helpful and understanding. I would also like to say, that the next morning, a staff member helped me to organise a taxi to the local hospital. Nothing seemed to be too much trouble at all.
We enjoyed this hotel so much, we intend coming back next year to make up for lost time due to illness.
All other reviews regarding location and the hotel's amenities says its all. I disagree with bad reviews regarding the staff, as we always found them helpful and accommodating.
TIPS: We hired a scooter right across the road from the Hotel for $10USD per day, which is a great way to see the local country side and zip down to the beach.
At the front of the hotel to the left is a Tourist Bureau. You can book your taxi to the airport at a cheaper rate than if booking at the hotel. Also, I mentioned a massage at the Bureau and they organised for someone to pick me up at the allotted time to go for a wonderful massage for about $13USD and a pedicure for $4USD. It is a lovely massage place, and the massage was wonderful. So, if you don't want to pay Hotel prices for a massage, this is the way to go !!

Room Tip: Definitely ensure that your room does not back onto the school. A room overlooking the pool is grea...
See more room tips
  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, May 24, 2012
Dear Mr.Wendy G,

Warmest greetings from Hoian Historic Hotel !

We would like to express our thankfulness to have you stay with us and your comment on Tripadvisor .

We do apologize for the noise from school affecting to your sleeping for first 2 nights .We are planning to install sound proof for all rooms near school .We are surely that this problem will be perfect after doing this action .

We do hope that we can get many bookings from your recommendation .

We are looking forward to welcoming you back to Hoian Hotel next time .


Best regards ,
Phan Thi Ngoc Lan
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 18, 2012

We stayed here for 6 days. Having booked via internet they gave us the room opposite to the school which is very noisy in the early morning (from 6 to 7 am). Changed room after 2 days with no problem. Nice pool and garden. Breakfast is reasonable but gets a little boring after a few days. Rooms are not latest standard but spacious incl. balcony. Prives are no the higher sde. Unlike other hotels they do not provide bycicles and the bike rent next to the hotel is too expensive. Go some where else and pay half price.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, May 21, 2012
Dear Mr .WernerGro ,

Warmest greeting from Hoi an Hotel .

We would like to express our thankfulness to have you stay with us and your comment on Tripadvisor .

Regarding to your comment about breakfast quality when guest stay for long time in the hotel , look the same everyday .F& B Manager will consider and improve it to have change .

We would like that we have policy to offer bicycle if guest will stay with us for long term .

Best regards ,
Phan Thi Ngoc Lan
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 18, 2012

The Hoi An Hotel is well situated to take advantage of the shopping in the Old Town and yet to be isolated enough to have peace and tranquility it the hotel grounds..just about the perfect location for those who want to explore, shop and relax. Breakfast can be taken outside under the beautiful old shade trees during the dry season.

Room Tip: There are no lifts, if you have any problems with stairs opt for a ground floor room.
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, May 20, 2012
Dear Mr.Garry A,

Thank you very much for your stay with us as well as your good comment on Tripadvisor .

We are very pleased to serve you again in Hoi an Hotel and get many booking from your recommendation .

We are looking forward to welcoming you back to Hoi an Hotel .


Best regards,
Phan Thi Ngoc Lan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton
Top Contributor
62 reviews 62 reviews
58 hotel reviews
Reviews in 38 cities Reviews in 38 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed May 15, 2012

We stayed here as part of our tour. The location is excellent but they let themselves down with little things. No wifi in rooms which is a problem for tablet users. Safes which are more complicated than usual. No towels in gym. Average equipment in gym. Cordial more than juice for breakfast. But as I say the location is great and the rooms are large and clean. Don't know the cost of a room as included so maybe the trade off. This hotel could be o much better if they attended to the little things.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, May 20, 2012
Dear Mr.Golfingkiwi ,

We would like to say thank you very much for your choosing Hoian Hotel on your vacation .

We are very sorry about our lacking to the detail of our product as your comment .We will learn it and express experience for this case in supplying towels and newspaper in Gym .We also pay attention more to add more juice for breakfast and strictly care to wifi quality in room although we have covered all areas of hotel with wifi wave .

We do appreciate for your comment on Tripadvisor and wish that we are very happy and honoured to serve you again in Hoi an Hotel next time .

Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Divisions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 15, 2012

This hotel was really lovely and we thoroughly enjoyed our stay.
the only problem was the surrounds, there is this terrible ringing bell on one side of hotel, which i guess is soont o be drowned out by the currently being developed side street. This bell/alarm thing goes from about 2pm to 10pm - it drove me nut even with the TV up full blast.

In saying this, the Hotel had excellent staff who did arrange for us to be shifted, if the Hotel was full I would have changed as it was quite bad.

The other noise others complained about was the school out back, but at least they only start by 7 and its only until they go inside.

Room Tip: Ask for pool or garden facing rooms
See more room tips
  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lan P, Manager at Hoi An Hotel, responded to this review, May 20, 2012
Dear Mr. ShaeMc ,

Warmest greeting from Hoi an Hotel .
We would like to express our thankfulness to have you stay with us .We do apologize for the noise from ringing bell at one side of the hotel , that bell is from the park near the hotel , we know that this is difficult for us to control it because it is not belong to Hoian Hotel , we just contact the owner to help us to limit the volume which is not effective the Hotel .
We do hope that we can have your understanding and your sympathy for this situation .

We are looking forward to welcoming you back to Hoian Hotel .

Your respectfully,
Phan Thi Ngoc Lan
Rooms Divisions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hoi An Hotel

Address: 10 Tran Hung Dao St., Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 95 Hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hoi An Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
Hoi An Hotel occupies lush and spacious grounds in the heart of the old town. It is the ideal place to stay for anyone who comes to visit Hoi An and its surrounding attractions which include the area's other World Heritage sites. ... more   less 
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