Our original room had problems, they were so helpful and moved us to a special room overlooking the pool, I must say it was special with a balcony. The main problem I found with all the hotels in our travels was all the showers were in the tub with hand held shower handles, this just makes it more difficult to shampoo etc. Another issue, if you are handicapped, there really are no handicap access areas. If you have a room on a lower floor, the restaurant still has a flight of stairs, but this is again common throughout the area.
The staff is fantastic, funny, friendly, and sweet. There is a show at dinner time. Breakast is really good, with Vietnamese pancakes that are like crepes. I fell in love with them. The bar area is interesting, many old type drinks, but they are willing to learn how to make new drinks. The spa staff is superb...I cannot say more...try the leg massage!
- Official Description (provided by the hotel):
- Hoian Pacific Hotel & Spa – a four star deluxe hotel which provides exceptional facilities and services with efficiency, comfort, security and value for money. Ideally located between the Beach and Hoian Ancient Town, the Hotel provides transportation, available from morning until evening, to enjoy a private beach space or discover the old town charms.With 96 rooms superbly appointed rooms and Villas, the hotel provides you with an excellent and affordable accommodation. All rooms are harmoniously decorated in a subtle combination of an old and modern style. Hoian Pacific Hotel & Spa is designed to provide comfort and style with personalized service and convenient amenities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Agoda, Priceline, Despegar.com, Asiatravel.com Holdings, Odigeo, TripOnline SA, Hotels.com, HostelBookers and HostelWorld so you can book your Mercure Hoi An Royal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.