We went back to our room mid-arvo on 5th October 2013 to find 5-6 workman in our room with our bed completely pulled apart amongst our things without our permission. We were horrified. As we could not enter our room we went out again arriving back at our room at 930pm, I took my jewellery off & put it on the bedside table along with my phone. Our backpack with camera, cash, credit cards, etc on the floor next to the other bedside table. We woke at 5am to these things having been stolen whilst we were sleeping, more mortifying is that our 12 year old son was sleeping less than 1 metre away from us, what if we woke up & disturbed them - hate to think. Two other rooms next to ours (foreigners as well) were also robbed in exactly the same way. We feel we were set up by either the workman (that the hotel let in) or housekeeping who entered after the workman left. Our bathroom window was locked from the inside, we know this because we checked upon our arrival at this hotel and then pulled the blind down. This window was the entry point which had now been mysteriously unlocked from the inside as it was simply slid open by the thieves (not a forced break-in which would have woken us). That day along with Vietnamese police & hotel management we were made to feel like it was somehow our fault. Apparently there is an investigation which is still going to this day & now this hotel will not respond to us. Do not stay at this hotel, it was such a terrible ending to a fantastic trip. Please share, we want everyone to know as we would not want anyone to experience what we did, it was horrible...
- Official Description (provided by the hotel):
- Hoian Pacific Hotel & Spa – a four star deluxe hotel which provides exceptional facilities and services with efficiency, comfort, security and value for money. Ideally located between the Beach and Hoian Ancient Town, the Hotel provides transportation, available from morning until evening, to enjoy a private beach space or discover the old town charms.With 96 rooms superbly appointed rooms and Villas, the hotel provides you with an excellent and affordable accommodation. All rooms are harmoniously decorated in a subtle combination of an old and modern style. Hoian Pacific Hotel & Spa is designed to provide comfort and style with personalized service and convenient amenities. ... more less
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