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“Poor quality over priced hotel” 1 of 5 stars
Review of Waterside Resort & Spa

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Waterside Resort & Spa
2.5 of 5 Hotel   |   Xuyen Trung, Cam Nam, Hoi An 84, Vietnam   |  
Hotel amenities
Ranked #84 of 92 Hotels in Hoi An
Aberdeen, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Poor quality over priced hotel”
1 of 5 stars Reviewed January 12, 2013

Firstly the river view room we booked and confirmed by email was not available. Each morning we were woken between 6.30am and 7.00am by loud noises coming from the buildings next door. The WiFi broke during our stay and was not repaired, washing was returned damp and smelling musty and after we found a mouse in the room we gave up and simply moved hotels.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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49 reviews from our community

Traveler rating
    11
    7
    13
    5
    13
See reviews for
3
20
5
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Melbourne Beach, Florida
Top Contributor
210 reviews 210 reviews
73 hotel reviews
Reviews in 53 cities Reviews in 53 cities
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed December 2, 2012

Nice setting across the bridge from the market. Lush grounds with a lot of banana plants, palms and bamboo. A short walk to the old town. Big rooms with patios. WiFi and cable tv. The shower could use better pressure but it was adequate. Breakfast was okay.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing UK
Top Contributor
173 reviews 173 reviews
76 hotel reviews
Reviews in 98 cities Reviews in 98 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed November 27, 2012 via mobile

We stayed for 4 nights. The hotel is definitely not a resort, but still a pretty relaxing place to stay. We had a river view ''villa'' but the river was not really in full view because of the large palm trees in between the room and the river. The room was large and reasonably well furnished but a little old fashioned, which summed the hotel up in general. Every public area was a little run down and in need of some TLC, but the staff were great. Breakfast was minimal, but OK. The hotel was at one time a lovely building and with work could be again. We loved it and it seemed to have many repeat visitors who like us appreciated the 5 minute walk across the bridge to the town.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MA
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 19, 2012

Remnants of a defunct theme park of a 19th century vietnamese village still interesting to walk around for this potter. I could get that kiln up and running in no time. The huge common space with very few visitors and nobody at huge restaurant below. We liked staying over the bridge, looking out over coconuts while eating breakfast (delivered to room) and listening to the awakening morning market across the river. Rent bikes or moto from wonderful woman next door. Nice enough room. Funny plumbing, but I often find humor in Asian plumbing.

Room Tip: upper level better view
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 19, 2012

We stayed for three nights at te Vietnam Village Hotel for $40US a night. The 'resort' is run down and I imagine at its peak it was good but lack of maintenance is showing.

Pros:
- Bath tub
- foam mattress's (much more comfortable than inner spring in Vietnam)
- You had the option of breakfast in your room - good breakfast.
- fairly good location
- A/C
- staff were friendly

Cons:
- 'Resort' was run down
- Rooms were very damp
- No mattress protector
- poor linen and towels
- wifi was temperamental
- laundry service was SO bad. Received clothes back damp and not clean. Took them back. Recieved them back damp again still not clean. Taken back a third time and although they were dry the standard of cleanliness was not acceptable.
- Mosquitoes

I would not reccomend or stay there again.

  • Stayed February 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Copenhagen
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 30, 2011

We stayed on this "resort" during our 2 week round trip in Vietnam (HOI AN).

I must say that when I saw the hotel from the outside I was very surprised and it seemed to me to be a luxurious resort ! But not entirely... First of all the room is very neat and clean, and I really can't find anything "bad" to say about it. The AirCon worked well, the beds were comfortable, the view was beautiful (River side) and the room clean. When you get to the resort you soon realize that it isn't the 4-star resort you were hoping for... There is clearly some gardening to do in the area and some maintenance as well. Provided that the resort is short on customers I believe that they just can't manage to spend their financial budget on decoration and maintenance ! Otherwise, the staff is really friendly even though some receptionist speak little english (and as others have written they are also very hardworking!!).

My advise to you is to try this hotel if you are looking for a good place to sleep and with excellent location near the city center. Of course we are talking about a price class that is midrange - so for big families or simple backpackers this hotel is a great choice ! If, on the other hand, you are looking for a bit of a "top dollar" residence and you are used to 4 star + hotels, then this may not be the one.

Room Tip: All rooms with a river view are nice, I recommend those located on the first floor because of a bett...
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rotterdam, The Netherlands
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 5, 2011

We stayed here four nights in April, and for us it was excellent. But forget the theme-park they are supposed to have - it's long gone. As is most of the clientèle... The lobby/shop/reception is pretty run-down, as are the gardens, but the rooms are very spacious and neat, with air co and a large balcony on which to enjoy your breakfast, which can be brought to your room. The balcony faces the river, through the palm trees you can see and hear the fish market. The ladies at the reception are very, very nice and helpful. We thought it very good value for our money.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waterside Resort & Spa

Address: Xuyen Trung, Cam Nam, Hoi An 84, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #84 of 92 Hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Waterside Resort & Spa 2.5*
Number of rooms: 16
Official Description (provided by the hotel):
Viet Nam Village Resort is located near Cam Nam Bridge and Thu Bon River. It is opposite Hoi An Market. It has 16 rooms with nice garden view and river view. It takes the visitors 7 minutes to walk into the center of Hoian town. Add: Cam Nam, Hoi An, Quang Nam, Vietnam. ... more   less 
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